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Compare HaloITSM and OTRS 
Featured Products
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
No pricing available
HaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSHaloITSM vs OTRS
When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.
- Reviewers felt that HaloITSM meets the needs of their business better than OTRS.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over OTRS.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
OTRS
No pricing availableFree Trial
HaloITSM
Free Trial is available
OTRS
No trial information availableRatings
Meets Requirements
9.3
12
9.2
33
Ease of Use
9.9
12
9.1
33
Ease of Setup
9.0
12
7.9
8
Ease of Admin
9.0
12
6.9
7
Quality of Support
9.7
12
9.0
28
Has the product been a good partner in doing business?
9.9
12
6.7
6
Product Direction (% positive)
10.0
12
7.1
32
Features by Category
Ticket and Case Management
Not enough data
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Administration
9.7
5
9.3
21
|
Verified
7.9
7
9.1
19
|
Verified
7.2
10
9.3
20
|
Verified
Service Desk
9.7
11
9.3
20
|
Verified
9.3
10
9.0
21
|
Verified
8.3
5
9.1
20
|
Verified
Management
8.2
11
8.5
13
|
Verified
9.2
11
8.7
13
|
Verified
8.7
5
9.0
12
|
Verified
7.4
7
8.8
12
|
Verified
Not enough data
9.3
10
Functionality
10.0
11
9.2
14
|
Verified
9.0
5
8.1
14
Not enough data
8.8
14
|
Verified
8.6
7
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and OTRS are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Alternatives
Discussions
HaloITSM has no discussions with answers
OTRS has no discussions with answers
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