Introducing G2.ai, the future of software buying.Try now
Compare HaloITSM and NinjaOne 
Featured Products
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
No pricing available
HaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMNinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in versatility, serving multiple purposes such as device management and monitoring, which users find particularly beneficial for their day-to-day operations. Recent feedback highlights the ease of use and reliability, especially with features like remote screen sharing.
- Users say that HaloITSM stands out for its user-friendly interface, making it easy for both technicians and end-users to navigate. This ease of use is a significant advantage, especially when compared to more cumbersome ITSM tools, allowing teams to save time and reduce frustration.
- Reviewers mention that NinjaOne's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard that helps them get started without a steep learning curve. This is a crucial factor for teams looking to minimize downtime during setup.
- According to verified reviews, HaloITSM's technical support is frequently praised for being responsive and effective. Users appreciate that the developers actively listen to feedback, which contributes to the platform's continuous evolution and improvement.
- G2 reviewers highlight that while NinjaOne has a strong overall satisfaction score, it faces challenges in specific areas like ticketing systems, where users feel HaloITSM offers superior customization and efficiency in ticket logging processes.
- Users report that NinjaOne's recent updates, including AI-driven patch management, have significantly improved its functionality, making it a reliable choice for teams that require ongoing support and feature enhancements to keep up with their needs.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
NinjaOne
No pricing availableFree Trial
HaloITSM
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.3
12
9.1
3,033
Ease of Use
9.9
12
9.1
3,067
Ease of Setup
9.0
12
9.2
2,864
Ease of Admin
9.0
12
9.2
2,742
Quality of Support
9.7
12
9.2
2,908
Has the product been a good partner in doing business?
9.9
12
9.5
2,678
Product Direction (% positive)
10.0
12
9.7
3,017
Features by Category
Administration
9.7
5
8.2
645
7.9
7
8.7
663
7.2
10
8.2
665
Service Desk
9.7
11
8.0
656
9.3
10
7.8
645
8.3
5
7.7
623
Management
8.2
11
8.3
608
9.2
11
9.0
615
8.7
5
8.7
593
7.4
7
8.8
590
Not enough data
8.4
572
Functionality
10.0
11
7.5
595
9.0
5
8.5
603
Not enough data
8.8
623
8.6
7
8.9
623
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.0
169
Not enough data
6.8
167
Not enough data
6.9
166
Not enough data
6.8
166
Not enough data
6.7
165
Not enough data
6.7
163
Not enough data
6.8
162
Compatibility
Not enough data
8.8
308
Not enough data
8.1
284
Not enough data
8.3
287
Not enough data
8.2
274
Management
Not enough data
Feature Not Available
Not enough data
8.2
285
Not enough data
8.6
288
Not enough data
8.8
302
Not enough data
9.1
303
Compliance
Not enough data
8.7
281
Not enough data
8.4
274
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
61
Not enough data
7.1
61
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
335
Not enough data
9.0
351
Not enough data
8.5
339
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
344
Not enough data
8.6
334
Not enough data
8.3
325
Management
Not enough data
8.2
324
Not enough data
8.8
326
Not enough data
8.7
327
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.2
71
Not enough data
7.2
70
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1944
|
Verified
Not enough data
8.5
460
Not enough data
8.1
436
Monitoring and Management
Not enough data
9.3
1933
|
Verified
Not enough data
8.4
1818
Not enough data
8.6
1873
|
Verified
Not enough data
8.9
1927
|
Verified
Not enough data
8.3
442
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
434
Service Management
Not enough data
9.1
1852
|
Verified
Not enough data
8.0
426
Not enough data
7.2
417
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
462
Not enough data
7.0
458
Not enough data
7.1
452
Not enough data
6.9
447
Not enough data
6.8
448
Not enough data
6.9
445
Not enough data
6.9
441
Scope
Not enough data
8.7
406
Not enough data
8.8
416
Security
Not enough data
8.5
411
Not enough data
8.3
384
Not enough data
7.4
374
Management
Not enough data
8.8
402
Not enough data
8.6
399
Not enough data
8.7
391
Not enough data
8.7
394
Not enough data
7.8
367
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
163
Not enough data
6.9
163
Not enough data
7.1
163
Not enough data
7.1
165
Functionality
Not enough data
8.8
647
Not enough data
8.9
664
Not enough data
8.0
609
Not enough data
8.8
604
Monitoring - Network Monitoring
Not enough data
7.5
244
Not enough data
7.7
246
Not enough data
8.3
249
Management
Not enough data
8.2
565
Not enough data
8.2
574
Not enough data
7.6
531
Analytics - Network Monitoring
Not enough data
7.0
235
Not enough data
6.8
233
Security - Network Monitoring
Not enough data
7.7
238
Not enough data
7.2
234
Not enough data
7.0
235
Network Performance - Network Monitoring
Not enough data
6.9
236
Not enough data
7.4
236
AI Automation - Network Monitoring
Not enough data
6.4
226
Not enough data
6.3
225
Not enough data
6.4
224
Agentic AI - Network Monitoring
Not enough data
6.5
120
Not enough data
6.5
119
Not enough data
6.6
121
Not enough data
6.6
118
Not enough data
6.4
117
Not enough data
6.5
118
Not enough data
6.5
118
Monitoring
Not enough data
9.2
549
|
Verified
Not enough data
9.1
547
|
Verified
Not enough data
8.5
501
|
Verified
Not enough data
7.1
196
Management Tools
Not enough data
8.2
489
Not enough data
8.6
504
|
Verified
Not enough data
8.5
485
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
93
Not enough data
7.5
93
Not enough data
7.6
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Asset Inventory
Not enough data
8.9
1114
Not enough data
8.8
1105
Not enough data
7.7
1011
Not enough data
Feature Not Available
Not enough data
8.1
1038
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
223
Not enough data
7.2
220
Not enough data
7.4
218
Not enough data
7.1
215
Not enough data
7.1
214
Not enough data
7.1
216
Not enough data
7.1
214
Management
Not enough data
9.1
1068
Not enough data
8.7
1016
Not enough data
8.0
982
Not enough data
8.1
1009
Administration
Not enough data
9.2
1542
Not enough data
8.7
1499
Not enough data
7.8
1402
Not enough data
9.1
1539
Not enough data
8.9
1462
Not enough data
8.8
1497
Maintenance
Not enough data
9.1
1527
Not enough data
7.7
1316
Communication
Not enough data
7.9
1365
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1289
Security
Not enough data
8.3
1331
Not enough data
8.4
1360
Device Support
Not enough data
7.6
1324
Not enough data
8.4
1396
Not enough data
8.4
1383
Performance
Not enough data
8.2
1451
Functionality
Not enough data
8.8
320
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Performance
Not enough data
8.8
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
305
Agentic AI - PC Backup
Not enough data
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
220
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.3
218
Not enough data
8.7
219
Not enough data
8.3
221
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
62
Not enough data
7.2
63
Not enough data
7.1
62
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
74
Not enough data
8.1
70
Not enough data
7.8
66
Not enough data
8.8
75
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
425
Operating System
Not enough data
9.1
472
Not enough data
8.0
464
Not enough data
8.2
447
Management
Not enough data
8.5
453
Not enough data
8.2
431
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
432
Security
Not enough data
8.4
439
Not enough data
8.5
436
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
138
Not enough data
7.5
138
Not enough data
7.7
140
Not enough data
7.6
136
Not enough data
7.6
135
Not enough data
7.5
136
Not enough data
7.6
134
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
691
Platform
Not enough data
7.8
678
Not enough data
9.0
702
Not enough data
8.2
663
Not enough data
8.4
696
Not enough data
8.2
678
Security
Not enough data
8.6
694
Not enough data
9.1
709
Not enough data
7.6
654
Not enough data
8.6
677
Not enough data
8.1
657
Agentic AI - Enterprise IT Management
Not enough data
7.3
150
Not enough data
7.2
146
Not enough data
7.3
148
Not enough data
7.0
146
Not enough data
7.0
145
Not enough data
6.9
143
Not enough data
6.9
144
Categories
Categories
Shared Categories
HaloITSM and NinjaOne are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
HaloITSM has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
Alternatives
Discussions
HaloITSM has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
