# HaloITSM vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that HaloITSM stands out for its user-friendly design, featuring a clean, modern interface and intuitive drag-and-drop workflow builders. This simplicity allows teams to implement powerful tools without the technical headaches often associated with other platforms.
- **According to verified reviews** , Ivanti Neurons for ITSM has a strong focus on transforming help desk operations into automated, data-driven environments. Reviewers highlight its ability to simplify IT needs, which is a notable improvement over more manual processes.
- **Reviewers mention** that HaloITSM offers excellent collaboration opportunities with its developers, allowing for tailored adjustments to the core code. This flexibility is a significant advantage for organizations needing specific global options in their ITSM solutions.
- **G2 reviewers indicate** that while Ivanti Neurons for ITSM has a solid ticketing system, it faces challenges in user experience, particularly in setup and administration. Users have noted that the onboarding process could be more intuitive compared to HaloITSM's streamlined approach.
- **Users highlight** that HaloITSM's quality of support is exceptional, with many praising the responsiveness and helpfulness of the support team. In contrast, while Ivanti Neurons for ITSM has a decent support rating, it does not match the high standards set by HaloITSM.



| | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 22 | 285 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Enterprise (54.3% of reviews) | 
| **Entry Level Price** | Starting at $49.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HaloITSM

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Limited Customization (1 reviews)
- Ticketing Issues (1 reviews)

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 9.4 (16 reviews) | 8.3 (215 reviews) | 
  | **Ease of Use** | 9.8 (16 reviews) | 7.7 (242 reviews) | 
  | **Ease of Setup** | 9.1 (16 reviews) | 6.9 (190 reviews) | 
  | **Ease of Admin** | 9.1 (13 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 9.6 (16 reviews) | 7.8 (200 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 10.0 (15 reviews) | 7.9 (205 reviews) | 

---
## Pricing

### HaloITSM

#### Entry-Level Pricing

Plan: All-inclusive ITSM software

Price: Starting at $49.00 Per Month

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.

Key Features:
- Incident Management
- Knowledge Base
- Self-Service Portal

[Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews)

#### Free Trial

Yes

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | 8.8/10 | 15 |
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |

#### Administration

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | 9.7 (5 reviews) | 8.1 (67 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (9 reviews) | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.3 (13 reviews) | 7.4 (81 reviews) ✓ Verified | 

#### Service Desk

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 9.6 (13 reviews) | 8.8 (94 reviews) ✓ Verified | 
| **Incident Reports** | 9.4 (11 reviews) | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (6 reviews) | 8.3 (101 reviews) ✓ Verified | 

#### Management

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | 8.2 (14 reviews) | 7.8 (37 reviews) ✓ Verified | 
| **Administration Console** | 9.2 (11 reviews) | 6.4 (28 reviews) ✓ Verified | 
| **Access Management** | 8.7 (5 reviews) | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | 7.7 (8 reviews) | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | 9.9 (13 reviews) | 9.5 (49 reviews) ✓ Verified | 
| **Performance Logging** | 9.0 (5 reviews) | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | 8.8 (8 reviews) | 9.1 (55 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Monitoring

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **Ivanti Neurons for ITSM** | 7.5/10 | 111 |

#### Incident Management

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.2 (90 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.3 (94 reviews) | 
| **Ticket Notifications** | Not enough data | 8.1 (98 reviews) | 
| **Knowledge Base** | Not enough data | 7.4 (87 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.5 (82 reviews) | 

#### Reporting

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | Not enough data | 7.6 (99 reviews) | 
| **Time Tracking** | Not enough data | 7.3 (78 reviews) | 
| **Surveys** | Not enough data | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | Not enough data | 6.1 (52 reviews) | 
| **Self Service** | Not enough data | 7.9 (92 reviews) | 
| **Active Directory** | Not enough data | 7.8 (79 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to HaloITSM (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Ivanti Neurons for ITSM (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | HaloITSM | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 5.0% | 14.9% | 
| **Mid-Market** | 55.0% | 30.9% | 
| **Enterprise** | 40.0% | 54.3% | 

### By Industry

#### HaloITSM

- **Retail:** 15.0%
- **Hospital & Health Care:** 15.0%
- **Wholesale:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Utilities:** 5.0%
- **Renewables & Environment:** 5.0%
- **Primary/Secondary Education:** 5.0%
- **Oil & Energy:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Higher Education:** 5.0%
- **Other:** 20.0%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.3%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Transportation/Trucking/Railroad:** 2.8%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to HaloITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1917 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4987 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13541 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews)

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1917 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### HaloITSM

No discussions available for this product.

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-ivanti-neurons-for-itsm)