# HaloITSM vs InvGate Service Management Comparison

| | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 22 | 20 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | Starting at $49.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HaloITSM

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Limited Customization (1 reviews)
- Ticketing Issues (1 reviews)

### InvGate Service Management

Pros:
- Automation (1 reviews)
- Deployment Ease (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

---
## Ratings Comparison
| Rating | HaloITSM | InvGate Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.4 (16 reviews) | 8.9 (17 reviews) | 
  | **Ease of Use** | 9.8 (16 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 9.1 (16 reviews) | 9.0 (15 reviews) | 
  | **Ease of Admin** | 9.1 (13 reviews) | 9.4 (13 reviews) | 
  | **Quality of Support** | 9.6 (16 reviews) | 8.7 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 9.1 (13 reviews) | 
  | **Product Direction (% positive)** | 10.0 (15 reviews) | 9.3 (16 reviews) | 

---
## Pricing

### HaloITSM

#### Entry-Level Pricing

Plan: All-inclusive ITSM software

Price: Starting at $49.00 Per Month

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.

Key Features:
- Incident Management
- Knowledge Base
- Self-Service Portal

[Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews)

#### Free Trial

Yes

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | 8.8/10 | 15 |
| **InvGate Service Management** | N/A | N/A |

#### Administration

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Change Management** | 9.7 (5 reviews) | Not enough data | 
| **Asset Management** | 8.3 (9 reviews) | Not enough data | 
| **Reports & Analytics** | 7.3 (13 reviews) | Not enough data | 

#### Service Desk

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Help Desk** | 9.6 (13 reviews) | Not enough data | 
| **Incident Reports** | 9.4 (11 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (6 reviews) | Not enough data | 

#### Management

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Reporting** | 8.2 (14 reviews) | Not enough data | 
| **Administration Console** | 9.2 (11 reviews) | Not enough data | 
| **Access Management** | 8.7 (5 reviews) | Not enough data | 
| **Asset Management** | 7.7 (8 reviews) | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Ticketing System** | 9.9 (13 reviews) | Not enough data | 
| **Performance Logging** | 9.0 (5 reviews) | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Monitoring

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **InvGate Service Management** | 9.2/10 | 13 |

#### Incident Management

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.9 (11 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.4 (11 reviews) | 
| **Ticket Notifications** | Not enough data | 9.5 (11 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 9.1 (11 reviews) | 

#### Reporting

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 9.4 (11 reviews) | 
| **Time Tracking** | Not enough data | 9.1 (11 reviews) | 
| **Surveys** | Not enough data | 8.5 (8 reviews) | 

#### Access & Usability

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (10 reviews) | 
| **Self Service** | Not enough data | 9.5 (11 reviews) | 
| **Active Directory** | Not enough data | 9.4 (11 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.4 (8 reviews) | 

#### Agentic AI - Service Desk

| Feature | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to HaloITSM (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to InvGate Service Management (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | HaloITSM | InvGate Service Management | 
|---|---|---|
| **Small-Business** | 5.0% | 61.1% | 
| **Mid-Market** | 55.0% | 22.2% | 
| **Enterprise** | 40.0% | 16.7% | 

### By Industry

#### HaloITSM

- **Retail:** 15.0%
- **Hospital & Health Care:** 15.0%
- **Wholesale:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Utilities:** 5.0%
- **Renewables & Environment:** 5.0%
- **Primary/Secondary Education:** 5.0%
- **Oil & Energy:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Higher Education:** 5.0%
- **Other:** 20.0%

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

---
## Alternatives

### Alternatives to HaloITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12467 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (227 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)

---
## Top Discussions

### HaloITSM

No discussions available for this product.

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-invgate-service-management)