Compare Halo Service Desk and SysAid 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Starting at $55.00
Free Trial 1 Agent Per Year
Halo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in automation capabilities, with users highlighting features like automated ticketing processes and AI assistance for ticket resolution, which significantly enhance efficiency and reduce IT workload.
- Users say that Halo Service Desk stands out for its intuitive and neat user interface, making it easy for agents to navigate and quickly adapt to the software, which is particularly beneficial for new teams.
- According to verified reviews, SysAid's strong performance in providing weekly performance insights allows IT departments to maintain oversight and track ongoing issues effectively, a feature that many users find invaluable.
- Reviewers mention that while Halo Service Desk is highly configurable and flexible, allowing for personalized ticket creation and scheduling, some users feel that it may not be as robust in automation compared to SysAid.
- Users highlight that SysAid's user-friendly design and good connectivity between modules contribute to a smoother experience, making it easier for teams to manage their IT service processes.
- G2 reviewers note that while both products have strong support features, SysAid's overall quality of support is slightly lower than Halo's, with users appreciating Halo's responsiveness and helpfulness in resolving issues.
Pricing
Entry-Level Pricing
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Halo Service Desk
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.9
595
Ease of Use
9.5
13
8.9
598
Ease of Setup
8.0
9
8.5
525
Ease of Admin
8.1
9
8.8
519
Quality of Support
9.5
13
9.0
586
Has the product been a good partner in doing business?
9.8
9
9.1
511
Product Direction (% positive)
10.0
12
9.1
564
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
8.7
5
|
Verified
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
9.7
6
|
Verified
8.8
271
|
Verified
Service Desk
9.7
6
|
Verified
9.5
291
|
Verified
9.7
6
|
Verified
9.3
280
|
Verified
8.9
6
|
Verified
8.9
256
|
Verified
Management
9.7
6
|
Verified
8.7
252
|
Verified
9.2
6
|
Verified
9.0
255
|
Verified
8.1
6
|
Verified
8.7
236
|
Verified
10.0
5
|
Verified
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
9.4
6
|
Verified
9.4
267
|
Verified
9.7
5
|
Verified
8.8
222
|
Verified
8.3
6
|
Verified
8.9
229
|
Verified
8.6
6
|
Verified
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.3
6
9.0
406
9.5
7
8.9
418
8.8
8
9.1
426
8.5
8
8.4
388
8.1
8
8.5
375
Reporting
9.4
8
8.6
415
8.1
7
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
9.0
8
8.8
392
8.9
6
9.0
385
9.0
7
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halo Service Desk and SysAid are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
Halo Service Desk has no unique categories
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
Halo Service Desk has no discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
