# Halo Service Desk vs Spiceworks Cloud Help Desk Comparison | | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 17 | 311 | | **Largest Market Segment** | Small-Business (47.1% of reviews) | Mid-Market (65.8% of reviews) | | **Entry Level Price** | Starting at $55.00 | Free | --- ## Top Pros & Cons ### Halo Service Desk **Not enough data** ### Spiceworks Cloud Help Desk Pros: - Collaboration (1 reviews) - Communication Efficiency (1 reviews) Cons: - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) --- ## Ratings Comparison | Rating | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Meets Requirements** | 8.7 (14 reviews) | 8.6 (286 reviews) | | **Ease of Use** | 9.4 (14 reviews) | 8.7 (287 reviews) | | **Ease of Setup** | 8.0 (10 reviews) | 8.7 (215 reviews) | | **Ease of Admin** | 8.1 (9 reviews) | 8.8 (217 reviews) | | **Quality of Support** | 9.4 (14 reviews) | 8.4 (235 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 8.9 (176 reviews) | | **Product Direction (% positive)** | 10.0 (13 reviews) | 8.1 (286 reviews) | --- ## Pricing ### Halo Service Desk #### Entry-Level Pricing Plan: All-inclusive service desk software Price: Starting at $55.00 Description: Simple, transparent pricing. No tiered-plans or locked-away features, simply all-inclusive service desk software. Key Features: - Incident Management - Problem Management - Change Management [Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews) #### Free Trial Yes ### Spiceworks Cloud Help Desk #### Entry-Level Pricing Plan: Spiceworks Hosts It Price: Free Description: Hosted hassle-free in the cloud. No installation and no hardware. [Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | N/A | N/A | | **Spiceworks Cloud Help Desk** | 8.1/10 | 13 | #### Ticket and Case Management | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.2 (13 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.3 (13 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Response Automation** | Not enough data | 8.3 (10 reviews) | | **SLA Management** | Not enough data | 8.8 (7 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | 8.1 (12 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | 9.0 (8 reviews) ✓ Verified | #### Generative AI | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Customer Portal** | Not enough data | 8.3 (12 reviews) ✓ Verified | | **Email to Case** | Not enough data | 9.3 (12 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 7.5 (6 reviews) ✓ Verified | | **Social Integration** | Not enough data | 6.0 (5 reviews) | | **Voice** | Not enough data | Feature Not Available | #### Platform | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile User Support** | Not enough data | 5.8 (8 reviews) ✓ Verified | | **Customization ** | Not enough data | 7.4 (9 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) ✓ Verified | | **Integration** | Not enough data | 7.5 (8 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.3 (9 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.0 (11 reviews) ✓ Verified | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 9.2/10 | 7 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Administration | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Change Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Help Desk** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.9 (6 reviews) ✓ Verified | Not enough data | #### Management | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Reporting** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Administration Console** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.1 (6 reviews) ✓ Verified | Not enough data | | **Asset Management** | 10.0 (5 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Ticketing System** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 9.7 (5 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.3 (6 reviews) ✓ Verified | Not enough data | | **Automation** | 8.6 (6 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 8.8/10 | 10 | | **Spiceworks Cloud Help Desk** | 8.6/10 | 140 | #### Incident Management | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Automate Ticket Routing** | 8.3 (6 reviews) | Feature Not Available | | **Ticket Prioritization** | 9.5 (7 reviews) | 8.8 (125 reviews) | | **Ticket Notifications** | 8.9 (9 reviews) | 9.3 (131 reviews) | | **Knowledge Base** | 8.5 (8 reviews) | 8.2 (113 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 8.2 (102 reviews) | #### Reporting | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Dashboards** | 9.4 (8 reviews) | 8.6 (127 reviews) | | **Time Tracking** | 8.1 (7 reviews) | 8.4 (107 reviews) | | **Surveys** | Not enough data | Feature Not Available | #### Access & Usability | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile** | Not enough data | 8.1 (98 reviews) | | **Self Service** | 9.0 (8 reviews) | 8.9 (106 reviews) | | **Active Directory** | 8.9 (6 reviews) | 8.9 (89 reviews) | | **Multi-Channel Access** | 9.0 (7 reviews) | Feature Not Available | #### Agentic AI - Service Desk | Feature | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Halo Service Desk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Unique to Spiceworks Cloud Help Desk (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Halo Service Desk | Spiceworks Cloud Help Desk | |---|---|---| | **Small-Business** | 47.1% | 22.1% | | **Mid-Market** | 35.3% | 65.8% | | **Enterprise** | 17.6% | 12.1% | ### By Industry #### Halo Service Desk - **Information Technology and Services:** 17.6% - **Computer Software:** 17.6% - **Higher Education:** 11.8% - **Computer & Network Security:** 11.8% - **Renewables & Environment:** 5.9% - **Machinery:** 5.9% - **Human Resources:** 5.9% - **Food Production:** 5.9% - **Environmental Services:** 5.9% - **Education Management:** 5.9% - **Other:** 5.9% #### Spiceworks Cloud Help Desk - **Information Technology and Services:** 17.9% - **Education Management:** 8.5% - **Higher Education:** 4.9% - **Hospital & Health Care:** 4.6% - **Computer Software:** 2.6% - **Consumer Goods:** 2.3% - **Marketing and Advertising:** 2.3% - **Retail:** 2.3% - **Primary/Secondary Education:** 2.0% - **Non-Profit Organization Management:** 2.0% - **Other:** 50.8% --- ## Alternatives ### Alternatives to Halo Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (612 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1202 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) ### Alternatives to Spiceworks Cloud Help Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1202 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews) --- ## Top Discussions ### Halo Service Desk No discussions available for this product. ### Spiceworks Cloud Help Desk - Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..." - Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-spiceworks-cloud-help-desk)