# Halo Service Desk vs OpenText Service Management Automation X (SMAX) Comparison | | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | | **Total Reviews** | 17 | 72 | | **Largest Market Segment** | Small-Business (47.1% of reviews) | Enterprise (57.1% of reviews) | | **Entry Level Price** | Starting at $55.00 | No pricing available | --- ## Top Pros & Cons ### Halo Service Desk **Not enough data** ### OpenText Service Management Automation X (SMAX) Pros: - Ease of Use (2 reviews) - Helpful (2 reviews) Cons: - Integration Issues (1 reviews) - Limited Customization (1 reviews) --- ## Ratings Comparison | Rating | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Meets Requirements** | 8.7 (14 reviews) | 8.5 (67 reviews) | | **Ease of Use** | 9.4 (14 reviews) | 7.9 (67 reviews) | | **Ease of Setup** | 8.0 (10 reviews) | 7.3 (40 reviews) | | **Ease of Admin** | 8.1 (9 reviews) | 7.6 (40 reviews) | | **Quality of Support** | 9.4 (14 reviews) | 7.9 (66 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 8.3 (40 reviews) | | **Product Direction (% positive)** | 10.0 (13 reviews) | 7.8 (63 reviews) | --- ## Pricing ### Halo Service Desk #### Entry-Level Pricing Plan: All-inclusive service desk software Price: Starting at $55.00 Description: Simple, transparent pricing. No tiered-plans or locked-away features, simply all-inclusive service desk software. Key Features: - Incident Management - Problem Management - Change Management [Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews) #### Free Trial Yes ### OpenText Service Management Automation X (SMAX) #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 9.2/10 | 7 | | **OpenText Service Management Automation X (SMAX)** | 8.5/10 | 9 | #### Administration | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Change Management** | 8.7 (5 reviews) ✓ Verified | 9.2 (6 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.5 (8 reviews) ✓ Verified | | **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Help Desk** | 9.7 (6 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | | **Incident Reports** | 9.7 (6 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | | **Process Workflow** | 8.9 (6 reviews) ✓ Verified | 9.0 (7 reviews) ✓ Verified | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Reporting** | 9.7 (6 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | | **Administration Console** | 9.2 (6 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | | **Access Management** | 8.1 (6 reviews) ✓ Verified | 7.9 (7 reviews) ✓ Verified | | **Asset Management** | 10.0 (5 reviews) ✓ Verified | 7.9 (7 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Ticketing System** | 9.4 (6 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | | **Performance Logging** | 9.7 (5 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.3 (6 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | | **Automation** | 8.6 (6 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 8.8/10 | 10 | | **OpenText Service Management Automation X (SMAX)** | 8.1/10 | 15 | #### Incident Management | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Automate Ticket Routing** | 8.3 (6 reviews) | 8.6 (14 reviews) | | **Ticket Prioritization** | 9.5 (7 reviews) | 8.2 (14 reviews) | | **Ticket Notifications** | 8.9 (9 reviews) | 8.5 (14 reviews) | | **Knowledge Base** | 8.5 (8 reviews) | 8.1 (13 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 8.3 (11 reviews) | | **Real-Time Notifications** | Not enough data | Not enough data | #### Reporting | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Dashboards** | 9.4 (8 reviews) | 7.9 (13 reviews) | | **Time Tracking** | 8.1 (7 reviews) | 7.8 (13 reviews) | | **Surveys** | Not enough data | 8.3 (11 reviews) | | **Activity Tracking** | Not enough data | Not enough data | #### Access & Usability | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Mobile** | Not enough data | 7.6 (11 reviews) | | **Self Service** | 9.0 (8 reviews) | 8.5 (13 reviews) | | **Active Directory** | 8.9 (6 reviews) | 8.2 (11 reviews) | | **Multi-Channel Access** | 9.0 (7 reviews) | 7.4 (11 reviews) | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - Service Desk | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Project Management** | Not enough data | Not enough data | | **Procurement Management** | Not enough data | Not enough data | | **CMDB** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **IT Risk Management** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Localization Automation** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Scheduled/Automated Reports** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Release & Deployment** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Halo Service Desk | OpenText Service Management Automation X (SMAX) | |---|---|---| | **Small-Business** | 47.1% | 18.6% | | **Mid-Market** | 35.3% | 24.3% | | **Enterprise** | 17.6% | 57.1% | ### By Industry #### Halo Service Desk - **Information Technology and Services:** 17.6% - **Computer Software:** 17.6% - **Higher Education:** 11.8% - **Computer & Network Security:** 11.8% - **Renewables & Environment:** 5.9% - **Machinery:** 5.9% - **Human Resources:** 5.9% - **Food Production:** 5.9% - **Environmental Services:** 5.9% - **Education Management:** 5.9% - **Other:** 5.9% #### OpenText Service Management Automation X (SMAX) - **Information Technology and Services:** 31.4% - **Airlines/Aviation:** 5.7% - **Banking:** 4.3% - **Computer Software:** 4.3% - **Financial Services:** 4.3% - **Hospital & Health Care:** 4.3% - **Insurance:** 4.3% - **Telecommunications:** 4.3% - **Non-Profit Organization Management:** 2.9% - **Business Supplies and Equipment:** 2.9% - **Other:** 31.4% --- ## Alternatives ### Alternatives to Halo Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1350 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1952 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (991 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (632 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (250 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1245 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5025 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (296 reviews) ### Alternatives to OpenText Service Management Automation X (SMAX) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1952 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (991 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (297 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (250 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1350 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) --- ## Top Discussions ### Halo Service Desk No discussions available for this product. ### OpenText Service Management Automation X (SMAX) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-opentext-service-management-automation-x-smax)