# Halo Service Desk vs Kaseya VSA Comparison | | Halo Service Desk | Kaseya VSA | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | | **Total Reviews** | 17 | 326 | | **Largest Market Segment** | Small-Business (47.1% of reviews) | Small-Business (52.2% of reviews) | | **Entry Level Price** | Starting at $55.00 | standard | --- ## Top Pros & Cons ### Halo Service Desk **Not enough data** ### Kaseya VSA Pros: - Ease of Use (10 reviews) - Automation (9 reviews) Cons: - Missing Features (5 reviews) - Connectivity Issues (4 reviews) --- ## Ratings Comparison | Rating | Halo Service Desk | Kaseya VSA | |---|---|---| | **Meets Requirements** | 8.7 (14 reviews) | 8.3 (257 reviews) | | **Ease of Use** | 9.4 (14 reviews) | 7.6 (265 reviews) | | **Ease of Setup** | 8.0 (10 reviews) | 7.2 (220 reviews) | | **Ease of Admin** | 8.1 (9 reviews) | 7.9 (218 reviews) | | **Quality of Support** | 9.4 (14 reviews) | 7.4 (246 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 7.7 (210 reviews) | | **Product Direction (% positive)** | 10.0 (13 reviews) | 7.4 (258 reviews) | --- ## Pricing ### Halo Service Desk #### Entry-Level Pricing Plan: All-inclusive service desk software Price: Starting at $55.00 Description: Simple, transparent pricing. No tiered-plans or locked-away features, simply all-inclusive service desk software. Key Features: - Incident Management - Problem Management - Change Management [Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews) #### Free Trial Yes ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 9.2/10 | 7 | | **Kaseya VSA** | N/A | N/A | #### Administration | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Change Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Help Desk** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.9 (6 reviews) ✓ Verified | Not enough data | #### Management | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Reporting** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Administration Console** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.1 (6 reviews) ✓ Verified | Not enough data | | **Asset Management** | 10.0 (5 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Ticketing System** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 9.7 (5 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.3 (6 reviews) ✓ Verified | Not enough data | | **Automation** | 8.6 (6 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | N/A | N/A | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Device Management** | Not enough data | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Remote Monitoring** | Not enough data | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | 7.8 (113 reviews) | | **Application Deployment** | Not enough data | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | Not enough data | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Remote Access** | Not enough data | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | N/A | N/A | | **Kaseya VSA** | 7.4/10 | 113 | #### Administration | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Screen Sharing** | Not enough data | 8.8 (106 reviews) | | **File Sharing** | Not enough data | 8.0 (101 reviews) | | **Session Recording** | Not enough data | 7.8 (91 reviews) | | **Unattended Remote Access** | Not enough data | 8.6 (107 reviews) | | **Multi - Session Handling** | Not enough data | 8.2 (94 reviews) | | **Multi-Monitor Support** | Not enough data | 7.8 (99 reviews) | #### Maintenance | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Remote Reboot** | Not enough data | 8.7 (102 reviews) | | **Remote Printing** | Not enough data | 7.1 (84 reviews) | #### Communication | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Text Chat** | Not enough data | 7.3 (93 reviews) | | **VoIP** | Not enough data | 5.4 (79 reviews) | | **Video Conference Call** | Not enough data | 5.6 (78 reviews) | | **Screen Annotations** | Not enough data | 6.6 (77 reviews) | #### Security | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Data Encryption** | Not enough data | 7.4 (81 reviews) | | **Compliance** | Not enough data | 7.7 (88 reviews) | #### Device Support | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Mobile Device Access** | Not enough data | 6.1 (82 reviews) | | **Multi-Platform Support** | Not enough data | 7.6 (94 reviews) | | **Cross-Platform** | Not enough data | 7.5 (93 reviews) | #### Performance | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Reporting** | Not enough data | 7.7 (98 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 8.8/10 | 10 | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | 8.3 (6 reviews) | 7.9 (58 reviews) | | **Ticket Prioritization** | 9.5 (7 reviews) | 8.0 (57 reviews) | | **Ticket Notifications** | 8.9 (9 reviews) | 8.0 (60 reviews) | | **Knowledge Base** | 8.5 (8 reviews) | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 7.6 (54 reviews) | #### Reporting | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Dashboards** | 9.4 (8 reviews) | 7.3 (68 reviews) | | **Time Tracking** | 8.1 (7 reviews) | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | 9.0 (8 reviews) | 7.6 (55 reviews) | | **Active Directory** | 8.9 (6 reviews) | 7.9 (57 reviews) | | **Multi-Channel Access** | 9.0 (7 reviews) | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Halo Service Desk | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Halo Service Desk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management) --- ## Reviewer Demographics ### By Company Size | Segment | Halo Service Desk | Kaseya VSA | |---|---|---| | **Small-Business** | 47.1% | 52.2% | | **Mid-Market** | 35.3% | 41.7% | | **Enterprise** | 17.6% | 6.1% | ### By Industry #### Halo Service Desk - **Information Technology and Services:** 17.6% - **Computer Software:** 17.6% - **Higher Education:** 11.8% - **Computer & Network Security:** 11.8% - **Renewables & Environment:** 5.9% - **Machinery:** 5.9% - **Human Resources:** 5.9% - **Food Production:** 5.9% - **Environmental Services:** 5.9% - **Education Management:** 5.9% - **Other:** 5.9% #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% --- ## Alternatives ### Alternatives to Halo Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1908 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (621 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1229 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4832 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (282 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1229 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4832 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4054 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (531 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (355 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### Halo Service Desk No discussions available for this product. ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-kaseya-vsa)