# Halo Service Desk vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that Halo Service Desk stands out for its intuitive user interface, which is described as neat and easy to navigate. This design allows agents to quickly familiarize themselves with the software, enhancing their productivity right from the start.
- **Reviewers mention** that while Ivanti Neurons for ITSM has a robust feature set, it sometimes struggles with configuration challenges, which can impact its ability to meet specific workflow needs for some users.
- **According to verified reviews** , Halo Service Desk is praised for its simplicity and effectiveness in ticket management, with users highlighting how easy it is to keep track of SLAs and update customers, making it a practical choice for small businesses.
- **G2 reviewers note** that Ivanti Neurons for ITSM has a higher overall satisfaction score, but it faces challenges in ease of use and setup compared to Halo Service Desk, which is often highlighted for its user-friendly onboarding process.
- **Users report** that while both products offer strong support features, Halo Service Desk receives higher marks for quality of support and responsiveness, which is crucial for teams that rely heavily on timely assistance.



| | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 17 | 291 | 
| **Largest Market Segment** | Small-Business (47.1% of reviews) | Enterprise (53.6% of reviews) | 
| **Entry Level Price** | Starting at $55.00 | No pricing available | 

---
## Top Pros & Cons

### Halo Service Desk

**Not enough data**

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (14 reviews) | 8.3 (218 reviews) | 
  | **Ease of Use** | 9.4 (14 reviews) | 7.7 (247 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 7.0 (193 reviews) | 
  | **Ease of Admin** | 8.1 (9 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 9.4 (14 reviews) | 7.8 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 10.0 (13 reviews) | 7.9 (207 reviews) | 

---
## Pricing

### Halo Service Desk

#### Entry-Level Pricing

Plan: All-inclusive service desk software

Price: Starting at $55.00

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.

Key Features:
- Incident Management
- Problem Management
- Change Management

[Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)

#### Free Trial

Yes

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | 9.2/10 | 7 |
| **Ivanti Neurons for ITSM** | 8.2/10 | 147 |

#### Administration

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | 8.7 (5 reviews) ✓ Verified | 8.2 (68 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | 7.4 (82 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 9.7 (6 reviews) ✓ Verified | 8.8 (95 reviews) ✓ Verified | 
| **Incident Reports** | 9.7 (6 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 8.9 (6 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | 9.7 (6 reviews) ✓ Verified | 7.8 (38 reviews) ✓ Verified | 
| **Administration Console** | 9.2 (6 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | 
| **Access Management** | 8.1 (6 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | 10.0 (5 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | 9.4 (6 reviews) ✓ Verified | 9.5 (50 reviews) ✓ Verified | 
| **Performance Logging** | 9.7 (5 reviews) ✓ Verified | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | 8.3 (6 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | 8.6 (6 reviews) ✓ Verified | 9.2 (59 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (29 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | 8.8/10 | 10 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |

#### Incident Management

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.3 (6 reviews) | 8.2 (91 reviews) | 
| **Ticket Prioritization** | 9.5 (7 reviews) | 8.3 (95 reviews) | 
| **Ticket Notifications** | 8.9 (9 reviews) | 8.1 (99 reviews) | 
| **Knowledge Base** | 8.5 (8 reviews) | 7.4 (88 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 7.5 (82 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 9.4 (8 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.1 (7 reviews) | 7.3 (78 reviews) | 
| **Surveys** | Not enough data | 6.9 (68 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | Not enough data | 6.1 (52 reviews) | 
| **Self Service** | 9.0 (8 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 8.9 (6 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 9.0 (7 reviews) | 7.4 (53 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)




---
## Reviewer Demographics

### By Company Size

| Segment | Halo Service Desk | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 47.1% | 15.2% | 
| **Mid-Market** | 35.3% | 31.2% | 
| **Enterprise** | 17.6% | 53.6% | 

### By Industry

#### Halo Service Desk

- **Information Technology and Services:** 17.6%
- **Computer Software:** 17.6%
- **Higher Education:** 11.8%
- **Computer & Network Security:** 11.8%
- **Renewables & Environment:** 5.9%
- **Machinery:** 5.9%
- **Human Resources:** 5.9%
- **Food Production:** 5.9%
- **Environmental Services:** 5.9%
- **Education Management:** 5.9%
- **Other:** 5.9%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.7%
- **Hospital & Health Care:** 7.8%
- **Government Administration:** 6.6%
- **Computer Software:** 6.2%
- **Higher Education:** 5.4%
- **Education Management:** 5.4%
- **Banking:** 4.3%
- **Financial Services:** 3.1%
- **Retail:** 3.1%
- **Staffing and Recruiting:** 2.7%
- **Other:** 38.5%

---
## Alternatives

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---
## Top Discussions

### Halo Service Desk

No discussions available for this product.

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-ivanti-neurons-for-itsm)