# Halo Service Desk vs Hornbill Service Manager Comparison - What are their main differences? 

At a Glance

Star Rating

**Halo Service Desk** [

4.5/5(17)

](https://www.g2.com/products/halo-service-desk/reviews#reviews)

**Hornbill Service Manager** [

4.5/5(137)

](https://www.g2.com/products/hornbill-hornbill-service-manager/reviews#reviews)

Market Segments

**Halo Service Desk**
Small-Business (47.1% of reviews)

**Hornbill Service Manager**
Enterprise (58.1% of reviews)

Pros & Cons

**Halo Service Desk**
Not enough data

**Hornbill Service Manager**
Not enough data

Entry-Level Pricing

**Halo Service Desk**
 **Starting at $55.00**

**Hornbill Service Manager**
No pricing available

## Halo Service Desk vs Hornbill Service Manager

When assessing the two solutions, reviewers found Halo Service Desk easier to use and do business with overall. However, reviewers preferred the ease of set up with Hornbill Service Manager, along with administration.

- Reviewers felt that Halo Service Desk meets the needs of their business better than Hornbill Service Manager.
- When comparing quality of ongoing product support, reviewers felt that Halo Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Halo Service Desk over Hornbill Service Manager.

Pricing

Entry-Level Pricing

**Halo Service Desk**

Halo Service Desk

All-inclusive service desk software

Starting at $55.00

Simple, transparent pricing. No tiered-plans or locked-away features, simply all-inclusive service desk software.

- Incident Management
- Problem Management
- Change Management

[Learn more about Halo Service Desk](/products/halo-service-desk/reviews)

**Hornbill Service Manager**

Hornbill Service Manager
No pricing available

Free Trial

**Halo Service Desk**

Halo Service Desk

Free Trial is available

**Hornbill Service Manager**

Hornbill Service Manager
No trial information available

Ratings

Meets Requirements

8.7

14

8.5

89

Ease of Use

9.4

14

8.9

93

Ease of Setup

8.0

10

8.1

55

Ease of Admin

8.1

9

8.2

61

Quality of Support

9.4

14

9.1

86

Has the product been a good partner in doing business?

9.8

9

9.3

61

Product Direction (% positive)

10.0

13

9.0

84

Features by Category

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

9.2

7

8.3

59

Administration

Change Management

8.7

5

|

Verified

8.8(won by 0.1)

39

|

Verified

Asset Management

Not enough data

7.3(won by default)

40

|

Verified

Reports & Analytics

9.7(won by 2.4)

6

|

Verified

7.3

44

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.7(won by 0.6)

6

|

Verified

9.1

54

|

Verified

Incident Reports

9.7(won by 0.9)

6

|

Verified

8.8

48

|

Verified

Process Workflow

8.9(won by 0.1)

6

|

Verified

8.8

47

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

9.7(won by 1.8)

6

|

Verified

7.9

47

|

Verified

Administration Console

9.2(won by 0.5)

6

|

Verified

8.7

46

|

Verified

Access Management

8.1

6

|

Verified

8.5(won by 0.4)

40

|

Verified

Asset Management

10.0(won by 2.4)

5

|

Verified

7.6

39

|

Verified

Policy Dictation

Not enough data

7.7(won by default)

22

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.4(won by 0.1)

6

|

Verified

9.3

56

|

Verified

Performance Logging

9.7(won by 1.5)

5

|

Verified

8.2

39

|

Verified

Alerting

8.3(tied score)

6

|

Verified

8.3(tied score)

35

|

Verified

Automation

8.6(won by 0.5)

6

|

Verified

8.1

42

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

7.6

56

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

8.0(won by default)

45

Searchable Articles

Not enough data

8.0(won by default)

41

Community Forums

Not enough data

Feature Not Available

Mobile Optimization

Not enough data

7.5(won by default)

6

Personalization

Not enough data

7.3(won by default)

10

Self-Service Platform

Branding

Not enough data

7.9(won by default)

8

Automation

Not enough data

7.1(won by default)

12

Artificial Intelligence

Not enough data

7.1(won by default)

7

Integrations

Not enough data

7.4(won by default)

9

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.8

10

8.3

67

Incident Management

Automate Ticket Routing

8.3

6

8.5(won by 0.2)

59

Ticket Prioritization

9.5(won by 0.9)

7

8.6

59

Ticket Notifications

8.9(won by 0.2)

9

8.7

61

Knowledge Base

8.5(won by 0.5)

8

8.0

51

Knowledge Base/Ticket Integration

8.1

8

8.2(won by 0.1)

48

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

9.4(won by 1.2)

8

8.2

55

Time Tracking

8.1

7

8.2(won by 0.1)

41

Surveys

Not enough data

7.7(won by default)

42

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

7.3(won by default)

37

Self Service

9.0(won by 0.3)

8

8.7

62

Active Directory

8.9(won by 0.4)

6

8.5

57

Multi-Channel Access

9.0(won by 0.5)

7

8.5

48

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Halo Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/1e1e4101e5e5c16c8448f88ae81cf4e4/halo-service-desk.svg "Halo Service Desk")](https://www.g2.com/products/halo-service-desk/reviews)

Halo Service Desk

Small-Business(50 or fewer emp.)

47.1%

Mid-Market(51-1000 emp.)

35.3%

Enterprise(\> 1000 emp.)

17.6%

[![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/e5f6b9b47dd512528203d436e73855d7/hornbill-hornbill-service-manager.svg "Hornbill Service Manager")](https://www.g2.com/products/hornbill-hornbill-service-manager/reviews)

Hornbill Service Manager

Small-Business(50 or fewer emp.)

3.7%

Mid-Market(51-1000 emp.)

38.2%

Enterprise(\> 1000 emp.)

58.1%

Small-Business

(50 or fewer emp.)

47.1%

3.7%

Mid-Market

(51-1000 emp.)

35.3%

38.2%

Enterprise

(\> 1000 emp.)

17.6%

58.1%

Reviewers' Industry

[![Halo Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/1e1e4101e5e5c16c8448f88ae81cf4e4/halo-service-desk.svg "Halo Service Desk")](https://www.g2.com/products/halo-service-desk/reviews)
Halo Service Desk

Information Technology and Services

17.6%

Computer Software

17.6%

Higher Education

11.8%

Computer & Network Security

11.8%

Renewables & Environment

5.9%

Other

35.3%

[![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/e5f6b9b47dd512528203d436e73855d7/hornbill-hornbill-service-manager.svg "Hornbill Service Manager")](https://www.g2.com/products/hornbill-hornbill-service-manager/reviews)
Hornbill Service Manager

Information Technology and Services

16.2%

Government Administration

14.0%

Hospital & Health Care

13.2%

Financial Services

13.2%

Pharmaceuticals

6.6%

Other

36.8%

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