# Halo Service Desk vs Helpdesk 365 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Halo Service Desk excels in its user interface, with many users highlighting its neat and intuitive design that allows for quick navigation and familiarization. This is particularly beneficial for teams looking for a straightforward ticket management system.
- **Users say** that Helpdesk 365 offers robust customer support, available 24/7, which is a significant advantage for businesses that require immediate assistance. This level of support can enhance user satisfaction and ensure that issues are resolved promptly.
- **According to verified reviews** , Halo Service Desk is praised for its effective ticket management capabilities, with users noting how easy it is to keep track of SLAs and update customers on ticket statuses. This feature is crucial for maintaining service quality and customer satisfaction.
- **Reviewers mention** that Helpdesk 365 is particularly strong in tracking IT tickets and workflows, helping teams stay organized and meet their SLAs. This functionality is essential for mid-market companies that need to manage a higher volume of requests efficiently.
- **G2 reviewers highlight** that while Halo Service Desk is highly configurable, some users have found it challenging to match their specific workflow needs, indicating that there may be a learning curve for new users. This could be a consideration for teams with unique processes.
- **Users appreciate** the reporting features of Halo Service Desk, which are noted for their effectiveness in providing insights into ticket performance and team productivity. This can be a valuable tool for management looking to optimize operations and improve service delivery.



| | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 17 | 242 | 
| **Largest Market Segment** | Small-Business (47.1% of reviews) | Mid-Market (76.6% of reviews) | 
| **Entry Level Price** | Starting at $55.00 | Starting at $24.99 | 

---
## Top Pros & Cons

### Halo Service Desk

**Not enough data**

### Helpdesk 365

Pros:
- Ease of Use (28 reviews)
- Customer Support (13 reviews)

Cons:
- Slow Performance (5 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
  | **Meets Requirements** | 8.7 (14 reviews) | 9.2 (65 reviews) | 
  | **Ease of Use** | 9.4 (14 reviews) | 9.4 (237 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 9.2 (122 reviews) | 
  | **Ease of Admin** | 8.1 (9 reviews) | 8.8 (31 reviews) | 
  | **Quality of Support** | 9.4 (14 reviews) | 9.7 (64 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 9.3 (30 reviews) | 
  | **Product Direction (% positive)** | 10.0 (13 reviews) | 9.8 (63 reviews) | 

---
## Pricing

### Halo Service Desk

#### Entry-Level Pricing

Plan: All-inclusive service desk software

Price: Starting at $55.00

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.

Key Features:
- Incident Management
- Problem Management
- Change Management

[Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)

#### Free Trial

Yes

### Helpdesk 365

#### Entry-Level Pricing

Plan: Plus

Price: Starting at $24.99

Description: per user / month, billed yearly

Key Features:
- 50 ticket requesters
- Unlimited support tickets
- Service fields

[Browse all 4 editions](https://www.g2.com/products/helpdesk-365/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | N/A | N/A |
| **Helpdesk 365** | 8.7/10 | 12 |

#### Ticket and Case Management

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (10 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (10 reviews) | 
| **Workflow** | Not enough data | 9.3 (9 reviews) | 
| **Response Automation** | Not enough data | 9.1 (9 reviews) | 
| **SLA Management** | Not enough data | 9.4 (8 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.3 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (7 reviews) | 

#### Generative AI

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.0 (8 reviews) | 
| **Email to Case** | Not enough data | 9.1 (11 reviews) | 
| **Chat/Live Support** | Not enough data | 7.2 (9 reviews) | 
| **Social Integration** | Not enough data | 7.1 (8 reviews) | 
| **Voice** | Not enough data | 6.9 (7 reviews) | 

#### Platform

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.7 (9 reviews) | 
| **Customization ** | Not enough data | 9.1 (9 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.7 (10 reviews) | 
| **Integration** | Not enough data | 8.3 (9 reviews) | 
| **Reporting** | Not enough data | 8.8 (10 reviews) | 
| **Dashboards** | Not enough data | 8.5 (10 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | 9.2/10 | 7 |
| **Helpdesk 365** | 8.3/10 | 6 |

#### Administration

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Change Management** | 8.7 (5 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Asset Management** | Not enough data | 7.8 (6 reviews) | 
| **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | 8.9 (6 reviews) | 

#### Service Desk

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Help Desk** | 9.7 (6 reviews) ✓ Verified | 9.4 (6 reviews) | 
| **Incident Reports** | 9.7 (6 reviews) ✓ Verified | 9.4 (6 reviews) | 
| **Process Workflow** | 8.9 (6 reviews) ✓ Verified | 8.6 (6 reviews) | 

#### Management

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Reporting** | 9.7 (6 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Administration Console** | 9.2 (6 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Access Management** | 8.1 (6 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Asset Management** | 10.0 (5 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Policy Dictation** | Not enough data | 7.2 (6 reviews) | 

#### Functionality

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Ticketing System** | 9.4 (6 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Performance Logging** | 9.7 (5 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Alerting** | 8.3 (6 reviews) ✓ Verified | 7.2 (6 reviews) | 
| **Automation** | 8.6 (6 reviews) ✓ Verified | 7.8 (6 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | N/A | N/A |
| **Helpdesk 365** | N/A | N/A |

#### Generative AI

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Halo Service Desk** | 8.8/10 | 10 |
| **Helpdesk 365** | 8.8/10 | 35 |

#### Incident Management

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Automate Ticket Routing** | 8.3 (6 reviews) | 8.9 (33 reviews) | 
| **Ticket Prioritization** | 9.5 (7 reviews) | 9.3 (32 reviews) | 
| **Ticket Notifications** | 8.9 (9 reviews) | 9.2 (33 reviews) | 
| **Knowledge Base** | 8.5 (8 reviews) | 8.8 (30 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 9.0 (30 reviews) | 

#### Reporting

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Dashboards** | 9.4 (8 reviews) | 8.9 (31 reviews) | 
| **Time Tracking** | 8.1 (7 reviews) | 8.6 (30 reviews) | 
| **Surveys** | Not enough data | 8.3 (30 reviews) | 

#### Access & Usability

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (30 reviews) | 
| **Self Service** | 9.0 (8 reviews) | 9.1 (34 reviews) | 
| **Active Directory** | 8.9 (6 reviews) | 9.1 (30 reviews) | 
| **Multi-Channel Access** | 9.0 (7 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Service Desk

| Feature | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to Helpdesk 365 (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Halo Service Desk | Helpdesk 365 | 
|---|---|---|
| **Small-Business** | 47.1% | 9.7% | 
| **Mid-Market** | 35.3% | 76.6% | 
| **Enterprise** | 17.6% | 13.6% | 

### By Industry

#### Halo Service Desk

- **Information Technology and Services:** 17.6%
- **Computer Software:** 17.6%
- **Higher Education:** 11.8%
- **Computer & Network Security:** 11.8%
- **Renewables & Environment:** 5.9%
- **Machinery:** 5.9%
- **Human Resources:** 5.9%
- **Food Production:** 5.9%
- **Environmental Services:** 5.9%
- **Education Management:** 5.9%
- **Other:** 5.9%

#### Helpdesk 365

- **Insurance:** 9.9%
- **Computer & Network Security:** 7.4%
- **Information Technology and Services:** 6.6%
- **Computer Software:** 5.8%
- **Non-Profit Organization Management:** 3.7%
- **Health, Wellness and Fitness:** 3.3%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Education Management:** 2.9%
- **Manufacturing:** 2.9%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to Halo Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
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### Alternatives to Helpdesk 365

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Halo Service Desk

No discussions available for this product.

### Helpdesk 365

- Title: [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-helpdesk-365)