# Halo Service Desk vs Halp Comparison | | Halo Service Desk | Halp | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 17 | 49 | | **Largest Market Segment** | Small-Business (47.1% of reviews) | Mid-Market (83.3% of reviews) | | **Entry Level Price** | Starting at $55.00 | $15.00 1 Per help desk agent / mo Per Month | --- ## Ratings Comparison | Rating | Halo Service Desk | Halp | |---|---|---| | **Meets Requirements** | 8.7 (14 reviews) | 9.2 (34 reviews) | | **Ease of Use** | 9.4 (14 reviews) | 9.5 (34 reviews) | | **Ease of Setup** | 8.0 (10 reviews) | 9.3 (23 reviews) | | **Ease of Admin** | 8.1 (9 reviews) | 9.4 (24 reviews) | | **Quality of Support** | 9.4 (14 reviews) | 9.6 (28 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (9 reviews) | 9.9 (21 reviews) | | **Product Direction (% positive)** | 10.0 (13 reviews) | 9.2 (29 reviews) | --- ## Pricing ### Halo Service Desk #### Entry-Level Pricing Plan: All-inclusive service desk software Price: Starting at $55.00 Description: Simple, transparent pricing. No tiered-plans or locked-away features, simply all-inclusive service desk software. Key Features: - Incident Management - Problem Management - Change Management [Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews) #### Free Trial Yes ### Halp #### Entry-Level Pricing Plan: Standard Price: $15.00 1 Per help desk agent / mo Per Month Description: For teams getting started with conversational ticketing Key Features: - Unlimited custom tickets, fields, and forms - Unlimited requesters and Slack channels - Unlimited queues [Browse all 2 editions](https://www.g2.com/products/halp/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 9.2/10 | 7 | | **Halp** | N/A | N/A | #### Administration | Feature | Halo Service Desk | Halp | |---|---|---| | **Change Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | 9.7 (6 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Halo Service Desk | Halp | |---|---|---| | **Help Desk** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.9 (6 reviews) ✓ Verified | Not enough data | #### Management | Feature | Halo Service Desk | Halp | |---|---|---| | **Reporting** | 9.7 (6 reviews) ✓ Verified | Not enough data | | **Administration Console** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.1 (6 reviews) ✓ Verified | Not enough data | | **Asset Management** | 10.0 (5 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | Halo Service Desk | Halp | |---|---|---| | **Ticketing System** | 9.4 (6 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 9.7 (5 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.3 (6 reviews) ✓ Verified | Not enough data | | **Automation** | 8.6 (6 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Halo Service Desk | Halp | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Halo Service Desk** | 8.8/10 | 10 | | **Halp** | 8.6/10 | 19 | #### Incident Management | Feature | Halo Service Desk | Halp | |---|---|---| | **Automate Ticket Routing** | 8.3 (6 reviews) | 8.8 (12 reviews) | | **Ticket Prioritization** | 9.5 (7 reviews) | 8.1 (13 reviews) | | **Ticket Notifications** | 8.9 (9 reviews) | 8.6 (16 reviews) | | **Knowledge Base** | 8.5 (8 reviews) | 8.9 (11 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (8 reviews) | 9.2 (11 reviews) | #### Reporting | Feature | Halo Service Desk | Halp | |---|---|---| | **Dashboards** | 9.4 (8 reviews) | 7.4 (14 reviews) | | **Time Tracking** | 8.1 (7 reviews) | 8.0 (11 reviews) | | **Surveys** | Not enough data | 8.3 (8 reviews) | #### Access & Usability | Feature | Halo Service Desk | Halp | |---|---|---| | **Mobile** | Not enough data | 9.6 (9 reviews) | | **Self Service** | 9.0 (8 reviews) | 9.3 (15 reviews) | | **Active Directory** | 8.9 (6 reviews) | Not enough data | | **Multi-Channel Access** | 9.0 (7 reviews) | 8.8 (13 reviews) | #### Agentic AI - Service Desk | Feature | Halo Service Desk | Halp | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Halo Service Desk (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Halo Service Desk | Halp | |---|---|---| | **Small-Business** | 47.1% | 12.5% | | **Mid-Market** | 35.3% | 83.3% | | **Enterprise** | 17.6% | 4.2% | ### By Industry #### Halo Service Desk - **Information Technology and Services:** 17.6% - **Computer Software:** 17.6% - **Higher Education:** 11.8% - **Computer & Network Security:** 11.8% - **Renewables & Environment:** 5.9% - **Machinery:** 5.9% - **Human Resources:** 5.9% - **Food Production:** 5.9% - **Environmental Services:** 5.9% - **Education Management:** 5.9% - **Other:** 5.9% #### Halp - **Information Technology and Services:** 20.8% - **Computer Software:** 16.7% - **Financial Services:** 6.3% - **Computer Games:** 4.2% - **Entertainment:** 4.2% - **Health, Wellness and Fitness:** 4.2% - **Internet:** 4.2% - **Human Resources:** 4.2% - **Airlines/Aviation:** 2.1% - **Building Materials:** 2.1% - **Other:** 31.3% --- ## Alternatives ### Alternatives to Halo Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (589 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1141 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) ### Alternatives to Halp - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1141 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (589 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) --- ## Top Discussions ### Halo Service Desk No discussions available for this product. ### Halp - Title: [How to Migrate Exchange to Office 365?](https://www.g2.com/discussions/30010-how-to-migrate-exchange-to-office-365) — 1 comment, 1 upvote > **Top comment:** "To know how to migrate Exchange to Office 365 Mailboxes, I would recommend you download a free version of Shoviv Exchange Migration. For more information..." - Title: [How to send email requests into Slack](https://www.g2.com/discussions/how-to-send-email-requests-into-slack) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "https://plz.halp.com/article/how-to-send-email-requests-into-slack/" - Title: [How to set or update the triage channel in Slack](https://www.g2.com/discussions/how-to-set-or-update-the-triage-channel-in-slack) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "https://plz.halp.com/article/how-to-set-the-triage-channel-in-slack/" - Title: [How to invite new agents](https://www.g2.com/discussions/how-to-invite-new-agents) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account. Once they've completed the..." - Title: [How to open a ticket from Slack](https://www.g2.com/discussions/how-to-open-a-ticket-from-slack) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "https://plz.halp.com/article/how-to-make-tickets-in-slack/" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/halo-service-desk-vs-halp)