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Compare Halo Service Desk and Halp 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Starting at $55.00
$15.00 1 Per help desk agent / mo Per Month
Halo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskHalp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansHalo Service Desk vs Halp
When assessing the two solutions, reviewers found them equally easy to use. However, Halp is easier to set up and administer. Reviewers also preferred doing business with Halp overall.
- Reviewers felt that Halp meets the needs of their business better than Halo Service Desk.
- When comparing quality of ongoing product support, reviewers felt that Halp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Halo Service Desk over Halp.
Pricing
Entry-Level Pricing
Halo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Free Trial
Halo Service Desk
Free Trial is available
Halp
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.2
34
Ease of Use
9.5
13
9.5
34
Ease of Setup
8.0
9
9.3
23
Ease of Admin
8.1
9
9.4
24
Quality of Support
9.5
13
9.6
28
Has the product been a good partner in doing business?
9.8
9
9.9
21
Product Direction (% positive)
10.0
12
9.2
29
Features by Category
Administration
8.7
5
|
Verified
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
Service Desk
9.7
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Management
9.7
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Functionality
9.4
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.3
6
8.8
12
9.5
7
8.1
13
8.8
8
8.6
16
8.5
8
8.9
11
8.1
8
9.2
11
Reporting
9.4
8
7.4
14
8.1
7
8.0
11
Not enough data
8.3
8
Access & Usability
Not enough data
9.6
9
9.0
8
9.3
15
8.9
6
Not enough data
9.0
7
8.8
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Halo Service Desk and Halp are categorized as Service Desk
Unique Categories
Halo Service Desk is categorized as IT Service Management (ITSM) Tools
Halp has no unique categories
Reviews
Reviewers' Company Size
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Alternatives
Discussions
Halo Service Desk has no discussions with answers
How to Migrate Exchange to Office 365?
1 Comment
AJ
To know how to migrate Exchange to Office 365 Mailboxes, I would recommend you download a free version of Shoviv Exchange Migration.
For more information...Read more
How to open a ticket from Slack
1 Comment
Official Response from Halp
https://plz.halp.com/article/how-to-make-tickets-in-slack/Read more
How to invite new agents
1 Comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
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