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At a Glance
Market Segments
Small-Business (84.0% of reviews)
Small-Business (59.8% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
No pricing available
Gusto
Star Rating
(7,547)4.6 out of 5
Market Segments
Small-Business (84.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansTriNet
Star Rating
(750)4.0 out of 5
Market Segments
Small-Business (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TriNetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and smooth onboarding process. Users appreciate features like automated task tracking for compliance, which alleviates concerns about filing deadlines.
- Users say that TriNet offers a comprehensive platform for managing the employee lifecycle, from onboarding to offboarding. Reviewers highlight its robust employee benefits and efficient payroll processing, making it a solid choice for businesses looking for an all-in-one solution.
- According to verified reviews, Gusto stands out for its exceptional customer support, with users noting quick responses and helpful guidance. This level of support is a significant advantage for small businesses that may not have dedicated HR resources.
- Reviewers mention that while TriNet provides valuable self-service tools for employees, some users find the overall user experience less intuitive compared to Gusto. This can lead to a steeper learning curve for new users trying to navigate the platform.
- G2 reviewers highlight Gusto's strong performance in payroll features, with users enjoying the flexibility of having funds available just days before payroll deadlines. This feature is particularly beneficial for businesses with fluctuating cash flow.
- Users report that TriNet's chat support feature is a strong point, allowing for immediate access to real assistance. However, some users feel that the overall quality of support could be improved compared to Gusto's consistently high ratings in this area.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
TriNet
No pricing availableFree Trial
Gusto
Free Trial is available
TriNet
No trial information availableRatings
Meets Requirements
9.4
6,003
8.4
649
Ease of Use
9.5
6,202
8.2
655
Ease of Setup
9.3
4,905
8.0
406
Ease of Admin
9.3
2,163
8.3
448
Quality of Support
9.0
5,003
8.0
604
Has the product been a good partner in doing business?
9.1
2,163
8.3
448
Product Direction (% positive)
9.2
6,101
7.2
643
Features by Category
Core HR
8.8
890
8.0
257
9.0
889
7.7
256
8.0
781
6.5
162
8.6
834
7.7
221
8.8
849
8.4
264
8.7
847
8.6
310
Generative AI
7.2
471
6.4
60
Platform
8.2
2229
6.7
223
8.0
2037
6.6
161
Feature Not Available
6.7
154
8.9
2253
8.2
285
9.2
2256
8.1
278
8.9
2168
7.9
224
8.8
2224
7.6
288
9.1
2252
8.1
288
Expense Reports
Not enough data
8.1
127
Not enough data
7.4
90
Not enough data
7.3
90
Not enough data
8.1
113
Not enough data
8.6
113
Not enough data
8.1
52
Not enough data
6.6
20
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
7.9
38
Not enough data
7.7
38
Not enough data
8.0
39
Not enough data
Feature Not Available
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile
Not enough data
8.4
100
Not enough data
8.1
78
Not enough data
7.7
40
Platform
Not enough data
Feature Not Available
Not enough data
6.9
19
Administration
Not enough data
Feature Not Available
Administration
Not enough data
7.4
109
Not enough data
7.3
108
Not enough data
7.7
106
Not enough data
7.8
108
Not enough data
8.1
129
Platform
Not enough data
7.4
135
Not enough data
6.5
92
Not enough data
7.1
82
Not enough data
7.9
135
Not enough data
7.8
112
Not enough data
6.4
80
Employee Self Service
9.5
5013
|
Verified
8.6
410
|
Verified
8.9
4580
|
Verified
8.3
397
|
Verified
9.0
4643
|
Verified
8.2
306
|
Verified
Administration
9.4
4842
|
Verified
8.7
382
|
Verified
9.0
4522
|
Verified
7.8
322
|
Verified
9.6
4983
|
Verified
9.3
405
|
Verified
8.9
4399
|
Verified
7.6
235
|
Verified
9.2
4601
|
Verified
8.8
361
|
Verified
8.8
4133
|
Verified
8.1
219
|
Verified
9.1
4325
|
Verified
8.5
297
|
Verified
9.2
4498
|
Verified
8.5
307
|
Verified
9.2
4508
|
Verified
8.7
326
|
Verified
Taxes
9.3
4760
|
Verified
8.6
353
|
Verified
9.2
4640
|
Verified
8.6
326
|
Verified
Feature Not Available
8.7
316
|
Verified
Integration
8.6
4045
|
Verified
7.1
189
|
Verified
8.8
4073
|
Verified
7.3
189
|
Verified
8.7
4129
|
Verified
7.3
182
|
Verified
8.6
3878
|
Verified
7.7
215
|
Verified
Platform
9.0
4514
|
Verified
7.8
381
|
Verified
9.2
4524
|
Verified
8.3
377
|
Verified
9.3
4682
|
Verified
8.5
377
|
Verified
9.2
4405
|
Verified
8.4
359
|
Verified
Benefits Administration Platform Features
9.0
1351
Not enough data
8.9
1308
Not enough data
8.4
1214
Not enough data
9.0
1316
Not enough data
9.1
1302
Not enough data
9.2
1335
Not enough data
9.0
1270
Not enough data
8.8
1248
Not enough data
Benefits Administration Platform Features
9.0
1351
Not enough data
8.9
1308
Not enough data
8.4
1214
Not enough data
9.0
1316
Not enough data
9.1
1302
Not enough data
9.2
1335
Not enough data
9.0
1270
Not enough data
9.1
924
Not enough data
8.8
1248
Not enough data
8.5
1056
Not enough data
8.3
973
Not enough data
8.9
1038
Not enough data
Generative AI
7.2
836
Not enough data
7.2
833
Not enough data
7.1
828
Not enough data
Platform
8.2
2229
6.7
223
8.0
2037
6.6
161
Feature Not Available
6.7
154
8.9
2253
8.2
285
9.2
2256
8.1
278
8.9
2168
7.9
224
8.8
2224
7.6
288
9.1
2252
8.1
288
Compliance
Not enough data
8.2
158
Not enough data
7.4
102
Not enough data
7.8
118
Platform
Not enough data
8.0
161
Not enough data
7.8
147
Not enough data
8.3
166
Support
Not enough data
7.8
151
Not enough data
7.8
157
Not enough data
7.5
142
Not enough data
7.9
144
Not enough data
7.7
144
Not enough data
7.8
179
Not enough data
7.9
170
Platform Basics
8.5
183
Not enough data
9.2
190
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
187
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
179
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Performance reviews
Not enough data
7.9
30
|
Verified
Not enough data
7.9
31
|
Verified
Not enough data
7.7
29
|
Verified
Goals
Not enough data
7.5
30
|
Verified
Not enough data
6.9
28
|
Verified
Feedback
Not enough data
7.8
31
|
Verified
Not enough data
7.4
31
Not enough data
7.3
28
Not enough data
7.1
29
Data
Not enough data
7.7
34
|
Verified
Not enough data
7.5
33
|
Verified
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
771
Not enough data
9.2
774
Not enough data
Platform Administration
8.6
710
Not enough data
9.1
750
Not enough data
9.0
760
Not enough data
Platform Payment Content
9.0
754
Not enough data
8.4
649
Not enough data
9.1
732
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
240
Not enough data
7.9
242
Not enough data
7.8
242
Not enough data
7.9
243
Not enough data
8.0
245
Not enough data
Platform Content
8.7
1144
Not enough data
9.1
1163
Not enough data
9.2
1161
Not enough data
8.4
1079
Not enough data
8.7
1092
Not enough data
8.6
1085
Not enough data
Platform Additional Functionality
9.2
1139
Not enough data
8.7
1089
Not enough data
8.5
1061
Not enough data
8.9
1106
Not enough data
9.1
1125
Not enough data
Platform Data
8.4
1013
Not enough data
8.7
1054
Not enough data
8.8
1041
Not enough data
Platform
8.2
2229
6.7
223
8.0
2037
6.6
161
Feature Not Available
6.7
154
8.9
2253
8.2
285
9.2
2256
8.1
278
8.9
2168
7.9
224
8.8
2224
7.6
288
9.1
2252
8.1
288
Recruiting and Onboarding
8.0
991
Not enough data
9.0
1081
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Intermediate GEP features
Not enough data
6.4
6
Not enough data
6.4
6
Other GEP Features
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
5.8
6
Time Tracking
Not enough data
7.8
113
Not enough data
7.4
92
Not enough data
7.3
74
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile Time Tracking
Not enough data
7.9
102
Administration
Not enough data
7.4
109
Not enough data
7.3
108
Not enough data
7.7
106
Not enough data
7.8
108
Not enough data
8.1
129
Platform
Not enough data
7.4
135
Not enough data
6.5
92
Not enough data
7.1
82
Not enough data
7.9
135
Not enough data
7.8
112
Not enough data
6.4
80
Categories
Categories
Unique Categories
Gusto is categorized as Contractor Payments, Onboarding, Benefits Administration, and Contractor Management
TriNet is categorized as Global Employment Platforms (GEP), PEO Providers, Time Tracking, Performance Management, and Expense Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TriNet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.6%
Computer Software
5.3%
Accounting
5.3%
Health, Wellness and Fitness
4.8%
Marketing and Advertising
4.4%
Other
74.6%
Information Technology and Services
11.9%
Computer Software
11.9%
Non-Profit Organization Management
6.0%
Financial Services
5.9%
Marketing and Advertising
4.1%
Other
60.3%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
Process of finalizing a payroll.
4 Comments
CS
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
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