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Compare Gusto and TriNet 
At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (59.9% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
No pricing available
Gusto
Star Rating
(8,236)4.6 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansTriNet
Star Rating
(778)4.0 out of 5
Market Segments
Small-Business (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TriNetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user experience, with many praising its ease of use and intuitive interface. Users appreciate features like the On-Demand Pay option and the ability to manage both US and international contractors seamlessly, making payroll management straightforward.
- Users say that TriNet provides valuable support, especially for small businesses, with many highlighting the benefit of having compliance assistance readily available. This feature helps users navigate the ever-changing HR laws, which can be a significant time-saver.
- Reviewers mention that Gusto's implementation process is notably quick and user-friendly, with many recent users noting that they found the onboarding wizard to be intuitive and efficient, allowing them to get started without hassle.
- According to verified reviews, TriNet is recognized for its comprehensive platform that consolidates various HR functions, which users find time-saving. However, some users feel that it lacks the same level of customization and flexibility that Gusto offers.
- G2 reviewers highlight Gusto's strong customer support, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This level of service contributes to a more positive overall experience compared to TriNet, where users have reported mixed experiences with support.
- Users report that while both platforms cater to small businesses, Gusto has a stronger presence in this market segment, with a higher percentage of reviews coming from small business users. This suggests that Gusto may be better tailored to meet the specific needs of smaller organizations.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
TriNet
No pricing availableFree Trial
Gusto
Free Trial is available
TriNet
No trial information availableRatings
Meets Requirements
9.4
6,315
8.4
664
Ease of Use
9.5
6,521
8.2
671
Ease of Setup
9.3
5,182
7.9
419
Ease of Admin
9.3
2,242
8.2
457
Quality of Support
9.0
5,266
8.0
620
Has the product been a good partner in doing business?
9.1
2,241
8.2
457
Product Direction (% positive)
9.2
6,395
7.3
660
Features by Category
Core HR
8.8
902
8.0
260
9.0
913
7.8
265
8.1
793
6.5
165
8.6
843
7.7
225
8.8
862
8.4
273
8.7
868
8.6
320
Generative AI
7.2
472
6.3
62
Platform
8.2
2239
6.7
226
8.0
2046
6.6
164
Feature Not Available
6.6
157
8.9
2273
8.1
291
9.2
2276
8.1
282
8.9
2181
7.9
227
8.8
2243
7.6
292
9.1
2267
8.1
292
Expense Reports
Not enough data
8.1
127
Not enough data
7.4
90
Not enough data
7.3
90
Not enough data
8.1
113
Not enough data
8.6
113
Not enough data
8.1
52
Not enough data
6.6
20
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
7.9
38
Not enough data
7.7
38
Not enough data
8.0
39
Not enough data
Feature Not Available
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile
Not enough data
8.4
100
Not enough data
8.1
78
Not enough data
7.7
40
Platform
Not enough data
Feature Not Available
Not enough data
6.9
19
Administration
Not enough data
Feature Not Available
Administration
Not enough data
7.4
111
Not enough data
7.3
110
Not enough data
7.7
108
Not enough data
7.8
110
Not enough data
8.1
131
Platform
Not enough data
7.4
137
Not enough data
6.4
94
Not enough data
7.0
84
Not enough data
7.9
137
Not enough data
7.8
114
Not enough data
6.4
82
Employee Self Service
9.5
5133
|
Verified
8.6
412
|
Verified
8.9
4652
|
Verified
8.3
399
|
Verified
9.0
4708
|
Verified
8.2
308
|
Verified
Administration
9.4
4966
|
Verified
8.7
385
|
Verified
9.0
4587
|
Verified
7.8
324
|
Verified
9.6
5056
|
Verified
9.3
407
|
Verified
8.9
4440
|
Verified
7.6
237
|
Verified
9.2
4651
|
Verified
8.8
363
|
Verified
8.8
4158
|
Verified
8.0
221
|
Verified
9.1
4363
|
Verified
8.5
299
|
Verified
9.2
4536
|
Verified
8.5
309
|
Verified
9.2
4539
|
Verified
8.7
328
|
Verified
Taxes
9.3
4835
|
Verified
8.6
355
|
Verified
9.2
4710
|
Verified
8.6
328
|
Verified
Feature Not Available
8.7
318
|
Verified
Integration
8.6
4090
|
Verified
7.1
191
|
Verified
8.8
4112
|
Verified
7.2
191
|
Verified
8.8
4158
|
Verified
7.2
184
|
Verified
8.6
3901
|
Verified
7.6
217
|
Verified
Platform
9.0
4572
|
Verified
7.9
383
|
Verified
9.2
4565
|
Verified
8.3
379
|
Verified
9.3
4787
|
Verified
8.5
379
|
Verified
9.2
4446
|
Verified
8.4
361
|
Verified
Benefits Administration Platform Features
9.0
1358
Not enough data
8.9
1313
Not enough data
8.4
1218
Not enough data
9.0
1326
Not enough data
9.1
1306
Not enough data
9.2
1344
Not enough data
9.0
1276
Not enough data
8.8
1250
Not enough data
Benefits Administration Platform Features
9.0
1358
Not enough data
8.9
1313
Not enough data
8.4
1218
Not enough data
9.0
1326
Not enough data
9.1
1306
Not enough data
9.2
1344
Not enough data
9.0
1276
Not enough data
9.1
928
Not enough data
8.8
1250
Not enough data
8.5
1058
Not enough data
8.3
975
Not enough data
8.9
1040
Not enough data
Generative AI
7.2
838
Not enough data
7.2
835
Not enough data
7.1
830
Not enough data
Platform
8.2
2239
6.7
226
8.0
2046
6.6
164
Feature Not Available
6.6
157
8.9
2273
8.1
291
9.2
2276
8.1
282
8.9
2181
7.9
227
8.8
2243
7.6
292
9.1
2267
8.1
292
Compliance
Not enough data
8.1
161
Not enough data
7.3
105
Not enough data
7.8
121
Platform
Not enough data
7.9
166
Not enough data
7.7
151
Not enough data
8.3
172
Support
Not enough data
7.8
154
Not enough data
7.7
160
Not enough data
7.5
146
Not enough data
7.9
147
Not enough data
7.7
147
Not enough data
7.8
184
Not enough data
7.9
173
Platform Basics
8.5
183
Not enough data
9.2
191
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
189
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
180
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Performance reviews
Not enough data
7.9
30
|
Verified
Not enough data
7.9
31
|
Verified
Not enough data
7.7
29
|
Verified
Goals
Not enough data
7.5
30
|
Verified
Not enough data
6.9
28
|
Verified
Feedback
Not enough data
7.8
31
|
Verified
Not enough data
7.4
31
Not enough data
7.3
28
Not enough data
7.1
29
Data
Not enough data
7.7
34
|
Verified
Not enough data
7.5
33
|
Verified
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
773
Not enough data
9.2
778
Not enough data
Platform Administration
8.6
711
Not enough data
9.1
756
Not enough data
9.0
763
Not enough data
Platform Payment Content
9.0
760
Not enough data
8.4
652
Not enough data
9.1
735
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
240
Not enough data
7.9
242
Not enough data
7.8
244
Not enough data
7.9
245
Not enough data
8.0
246
Not enough data
Platform Content
8.7
1151
Not enough data
9.1
1174
Not enough data
9.2
1173
Not enough data
8.4
1087
Not enough data
8.8
1100
Not enough data
8.6
1092
Not enough data
Platform Additional Functionality
9.2
1152
Not enough data
8.7
1092
Not enough data
8.5
1066
Not enough data
8.9
1112
Not enough data
9.1
1135
Not enough data
Platform Data
8.4
1018
Not enough data
8.7
1057
Not enough data
8.8
1041
Not enough data
Platform
8.2
2239
6.7
226
8.0
2046
6.6
164
Feature Not Available
6.6
157
8.9
2273
8.1
291
9.2
2276
8.1
282
8.9
2181
7.9
227
8.8
2243
7.6
292
9.1
2267
8.1
292
Recruiting and Onboarding
8.0
992
Not enough data
9.0
1101
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Intermediate GEP features
Not enough data
6.4
6
Not enough data
6.4
6
Other GEP Features
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
5.8
6
Time Tracking
Not enough data
7.8
115
Not enough data
7.3
94
Not enough data
7.3
76
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile Time Tracking
Not enough data
7.8
104
Administration
Not enough data
7.4
111
Not enough data
7.3
110
Not enough data
7.7
108
Not enough data
7.8
110
Not enough data
8.1
131
Platform
Not enough data
7.4
137
Not enough data
6.4
94
Not enough data
7.0
84
Not enough data
7.9
137
Not enough data
7.8
114
Not enough data
6.4
82
Categories
Categories
Unique Categories
Gusto is categorized as Contractor Payments, Onboarding, Benefits Administration, and Contractor Management
TriNet is categorized as Global Employment Platforms (GEP), PEO Providers, Time Tracking, Performance Management, and Expense Management
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TriNet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.5%
Computer Software
5.2%
Accounting
5.2%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.5%
Other
74.8%
Information Technology and Services
11.7%
Computer Software
11.7%
Non-Profit Organization Management
6.1%
Financial Services
5.9%
Marketing and Advertising
4.0%
Other
60.5%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
Process of finalizing a payroll.
4 Comments
CS
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
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