G2 reviewers report that Gusto excels in user-friendliness, with many praising its intuitive interface that simplifies payroll, onboarding, and benefits management. Users appreciate how it provides a "user-friendly and organized pathway" for various HR tasks, making it a go-to choice for small businesses.
Users say that Sapling offers a well-structured onboarding workflow, which is particularly beneficial for new employees. Reviewers highlight the "clear, intuitive" steps and the timeline feature that enhances the onboarding experience, making it easier for remote workers to acclimate.
According to verified reviews, Gusto significantly outperforms Sapling in terms of overall satisfaction, reflected in its high G2 Score. Users frequently mention that Gusto's pricing feels reasonable for the value it provides, while Sapling's pricing model can be less transparent, requiring potential customers to contact them for details.
Reviewers mention that Gusto's implementation process is quick and straightforward, with many users noting that it is "simple to use" and "always fast with updates." In contrast, some users of Sapling have expressed challenges with setup, indicating that it may not be as seamless for new users.
G2 reviewers highlight Gusto's robust support quality, with a score that reflects its responsiveness and helpfulness. Users appreciate the support they receive, which contributes to a smoother experience, while Sapling's support, although decent, does not receive the same level of praise.
Users report that Gusto's comprehensive features, such as automated onboarding workflows and compliance tracking, make it a strong partner for small businesses. In comparison, while Sapling offers useful features, some users feel it lacks the depth and breadth of functionality that Gusto provides, particularly in areas like payroll and benefits administration.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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