G2 reviewers report that Gusto excels in user-friendliness, with many users appreciating its intuitive design that simplifies payroll, onboarding, and benefits management. One user noted, "I like Gusto because it’s simple in the best way: it’s easy to use without feeling stripped down."
Users say that Gusto's implementation process is notably quick and straightforward, with recent feedback highlighting the "user-friendly and organized pathway" it provides for HR systems, making it easier to stay compliant with tax agencies.
Reviewers mention that while PlanSource offers a range of features and customization options, some users find it less intuitive compared to Gusto. One user remarked on the platform's evolution, stating it "meets client needs," but others have expressed challenges with its usability.
According to verified reviews, Gusto significantly outperforms PlanSource in terms of support quality, with users praising Gusto's responsive customer service. A user highlighted that Gusto is "always fast with updates/emails," which enhances the overall experience.
G2 reviewers indicate that Gusto's pricing is perceived as reasonable for the value it provides, with a starting price of $49.00, making it an attractive option for small businesses. In contrast, PlanSource lacks clear pricing information, which may deter potential users.
Users report that Gusto's comprehensive features, such as benefits record management and self-service portals, are highly rated, with scores reflecting their effectiveness. One user emphasized the ease of tracking benefits, stating, "It provides a user-friendly and organized pathway for many of our HR systems."
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
PlanSource is a high growth technology company founded in 2008, although we got our start in the human capital management technology space back in 1997. Our...Read more
How many employees does PlanSource have?
1 Comment
Official Response from PlanSource
PlanSource has approximately 600 employees throughout 5 locations in the U.S.Read more
Are you legally approved to operate as a TPA nationally?
1 Comment
Official Response from PlanSource
Yes! And we also operate payroll in 50 states.Read more
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