G2 reviewers report that Gusto excels in user satisfaction, boasting a significantly higher overall score compared to Paycom. Users appreciate the intuitive interface and seamless onboarding process, with one reviewer noting, "The onboarding experience was smooth and easy."
Users say that Gusto's automation features are a standout, helping them stay compliant with state and local laws effortlessly. One user highlighted, "I love Gusto's automations that keep track of needed tasks," which alleviates the stress of compliance management.
Reviewers mention that Paycom offers a robust reporting feature that allows for customized data requests, making it easier to generate reports on demand. A user praised the "Report Center on Paycom," which provides flexibility in adjusting parameters for specific data needs.
According to verified reviews, Gusto's customer support is frequently highlighted as a strong point, with users noting the quality of assistance they receive. One user remarked on the "good customer support," which enhances their overall experience with the platform.
Users indicate that while Paycom is user-friendly, it sometimes lacks the depth of features that Gusto provides, particularly in areas like automation and compliance tracking. A reviewer mentioned the simplicity of Paycom's design, but also noted that it doesn't always meet more complex needs.
G2 reviewers highlight that Gusto is particularly well-suited for small businesses, with 84.1% of reviews coming from this segment. This focus allows Gusto to tailor its features to the unique challenges faced by smaller organizations, unlike Paycom, which is more geared towards mid-market companies.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
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Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
What kind of employee training does Paycom provide and what’s the implementation process?
3 Comments
AL
"Paycom reps have shown up on-site and given training. However, on the business side of things, they can be lacking. The reference guides kind of miss the...Read more
What is your experience with the software?
2 Comments
AG
Our experience was positive. Coming from ADP, Paycom was a complete package and simplified our systems. We've definitely saved a lot of money that way....Read more
Has anyone used the Expense management tool? Has it served to be useful?
2 Comments
DL
Multi project management is a crucial part of running a successful business. Companies https://www.epicflow.com/features/competence-management/ are often...Read more
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