G2 reviewers report that Gusto excels in user experience, with many praising its straightforward interface that simplifies payroll and expense management. Users appreciate features like the ability to log hours easily and split shifts into multiple time blocks, making it particularly beneficial for startups.
Users say that Patriot Payroll stands out for its affordability, making it a great choice for small businesses. Reviewers highlight its cost-effectiveness while still offering essential features like direct deposit and automatic tax filing, which significantly ease the payroll process.
According to verified reviews, Gusto has a higher overall satisfaction score, reflecting its strong performance in areas like ease of setup and compliance. Users have noted that the onboarding process is intuitive, which helps new users get started quickly and efficiently.
Reviewers mention that while Patriot Payroll is praised for its reliability and customer support, it lacks the same level of advanced features that Gusto offers. Users appreciate how Patriot walks them through payroll processes, but some feel it may not be as robust for more complex payroll needs.
G2 reviewers highlight that Gusto's extensive review activity indicates a strong user community and ongoing product improvements, which can be reassuring for potential buyers. In contrast, Patriot Payroll has seen less recent engagement, which may suggest a need for further development or updates.
Users report that both platforms provide solid support, but Gusto's slightly lower score in this area suggests that while it is effective, there may be room for improvement compared to Patriot Payroll's responsive customer service, which users have found helpful and reliable.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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