G2 reviewers report that Gusto excels in user satisfaction, with a significantly higher overall score compared to Namely. Users appreciate Gusto's straightforward interface, which simplifies payroll and expense management, making it particularly beneficial for startups.
Users say that Gusto's implementation process is quick and intuitive, with many highlighting the ease of setup and compliance as standout features. In contrast, Namely, while offering a comprehensive HR solution, has received feedback indicating that its setup can be more challenging.
Reviewers mention that Gusto's day-to-day usability is enhanced by features like the ability to log hours easily and split shifts into multiple time blocks. This level of detail helps users manage their time effectively, a feature that some Namely users feel is less intuitive.
According to verified reviews, Gusto's support quality is highly rated, with users noting responsive assistance when needed. Namely, while providing a solid all-in-one HR platform, has received mixed feedback regarding its support, suggesting room for improvement in this area.
Users highlight that Gusto is particularly well-suited for small businesses, with 84.2% of reviews coming from this segment. Namely, on the other hand, is favored by mid-market companies, which may affect how well each platform meets the specific needs of different business sizes.
Reviewers appreciate Gusto's robust features for benefits administration, with a high satisfaction score reflecting its effectiveness. Namely's benefits management features are also noted, but users have indicated that Gusto provides a more seamless experience in this area.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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