G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how simple it is to run payroll and manage employee onboarding, highlighting that it provides a user-friendly and organized pathway for various HR tasks.
According to verified reviews, Inova Payroll stands out for its responsive customer support. Users frequently mention the quick response times and helpfulness of their support team, with one reviewer specifically noting their representative as "the best," which enhances the overall user experience.
Users say that Gusto's implementation process is notably smooth, with many recent users highlighting the intuitive onboarding wizard that simplifies setup. This ease of setup contributes to a more efficient transition for businesses looking to adopt new payroll solutions.
Reviewers mention that while Gusto has a higher overall satisfaction score, Inova Payroll is appreciated for its affordability and straightforward pricing structure, making it a viable option for mid-market companies looking for cost-effective solutions.
G2 reviewers report that Gusto's comprehensive features, such as benefits tracking and compliance management, are frequently highlighted as key advantages. Users note that these features help them stay compliant with tax agencies and manage employee benefits effectively.
According to verified reviews, while Gusto shines in overall functionality, some users of Inova Payroll appreciate its ease of setup and the straightforward nature of its services, indicating that it can be a good choice for businesses that prioritize quick implementation and responsive support.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
Does Inova have any plans of automating the payroll submission and new hire enrollment process?
2 Comments
LM
Paul, thank you for your review of Inova. The large majority of our clients are 100% online onboarding and payroll with no paper-based processes involved....Read more
What size employer do you generally work with?
1 Comment
Official Response from Inova Payroll
Inova Payroll has clients with one employee all the way up to multilocation employers with several thousand employees. Our services range from simple, online...Read more
How does your pricing work?
1 Comment
Official Response from Inova Payroll
Inova's pricing for payroll services is based on the number of checks and the payroll frequency. Inova HCM, our human capital management system, is priced...Read more
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