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Compare Gusto Payroll and Paychex Flex

See this
side-by-side comparison of Gusto Payroll vs. Paychex Flex
based on preference data from user reviews. Gusto Payroll rates 4.3/5 stars with 420 reviews. By contrast, Paychex Flex rates 4.3/5 stars with 1,222 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Gusto Payroll
Gusto Payroll
(420)
4.3 out of 5
Gusto Payroll
Optimized for quick response
Answer a few questions to help the Gusto Payroll community
Have you used Gusto Payroll before?
Yes
Paychex Flex
Paychex Flex
(1,222)
4.3 out of 5
Paychex Flex
Optimized for quick response
Answer a few questions to help the Paychex Flex community
Have you used Paychex Flex before?
Yes
Star Rating
Gusto Payroll
Gusto Payroll
Paychex Flex
Paychex Flex
Market Segments
Gusto Payroll
Gusto Payroll
Small-Business (88.3% of reviews)
Paychex Flex
Paychex Flex
Small-Business (75.8% of reviews)
Entry Level Price
Gusto Payroll
Gusto Payroll
$45 per month
Paychex Flex
Paychex Flex
Contact Vendor for Pricing

Gusto Payroll vs Paychex Flex

When assessing the two solutions, reviewers found Gusto Payroll easier to use, set up, and administer. However, reviewers preferred doing business with Paychex Flex overall.

  • Gusto Payroll and Paychex Flex both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Paychex Flex is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Gusto Payroll over Paychex Flex.
Categories
Shared Categories
Gusto Payroll
Gusto Payroll
Paychex Flex
Paychex Flex
Gusto Payroll and Paychex Flex are categorized as Payroll, Core HR, and Benefits Administration
Unique Categories
Gusto Payroll
Gusto Payroll has no unique categories
Pricing
Gusto Payroll
Gusto Payroll Pricing
Pricing
$45per month
Free Trial
Paychex Flex
Paychex Flex Pricing
Contact Vendor
Contact Vendor for Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Gusto Payroll
Gusto Payroll
8.9
Responses: 364
Paychex Flex
Paychex Flex
8.9
Responses: 1046
Ease of Use
Gusto Payroll
Gusto Payroll
9.2
Responses: 365
Paychex Flex
Paychex Flex
8.6
Responses: 1057
Ease of Setup
Gusto Payroll
Gusto Payroll
8.8
Responses: 186
Paychex Flex
Paychex Flex
8.4
Responses: 735
Ease of Admin
Gusto Payroll
Gusto Payroll
9.0
Responses: 191
Paychex Flex
Paychex Flex
8.7
Responses: 761
Quality of Support
Gusto Payroll
Gusto Payroll
8.4
Responses: 325
Paychex Flex
Paychex Flex
8.6
Responses: 1006
Ease of Doing Business With
Gusto Payroll
Gusto Payroll
8.5
Responses: 192
Paychex Flex
Paychex Flex
8.8
Responses: 758
Product Direction (% positive)
Gusto Payroll
Gusto Payroll
8.0
Responses: 357
Paychex Flex
Paychex Flex
7.8
Responses: 1046
Features
Core HR
Organization Management
Gusto Payroll
Gusto Payroll
9.1
Responses: 60
Paychex Flex
Paychex Flex
8.3
Responses: 82
Time, Attendance, and PTO
Gusto Payroll
Gusto Payroll
9.0
Responses: 51
Paychex Flex
Paychex Flex
8.0
Responses: 75
Expense Management
Gusto Payroll
Gusto Payroll
8.0
Responses: 30
Paychex Flex
Paychex Flex
8.8
Responses: 33
Salary Structures
Gusto Payroll
Gusto Payroll
9.1
Responses: 53
Paychex Flex
Paychex Flex
8.4
Responses: 54
Compliance
Gusto Payroll
Gusto Payroll
9.2
Responses: 60
Paychex Flex
Paychex Flex
8.6
Responses: 85
Benefits Administration
Gusto Payroll
Gusto Payroll
9.1
Responses: 55
Paychex Flex
Paychex Flex
7.9
Responses: 90
Employee Self Service
Web Portal
Gusto Payroll
Gusto Payroll
9.4
Responses: 268
Verified Feature
Paychex Flex
Paychex Flex
8.7
Responses: 696
Verified Feature
Benefits Manager
Gusto Payroll
Gusto Payroll
8.9
Responses: 163
Verified Feature
Paychex Flex
Paychex Flex
8.3
Responses: 428
Verified Feature
Mobile
Gusto Payroll
Gusto Payroll
8.4
Responses: 141
Verified Feature
Paychex Flex
Paychex Flex
8.5
Responses: 393
Verified Feature
Administration
Payroll Entry
Gusto Payroll
Gusto Payroll
9.2
Responses: 226
Verified Feature
Paychex Flex
Paychex Flex
8.8
Responses: 687
Verified Feature
Time Off Accrual
Gusto Payroll
Gusto Payroll
8.7
Responses: 150
Verified Feature
Paychex Flex
Paychex Flex
8.2
Responses: 425
Verified Feature
Direct Deposit
Gusto Payroll
Gusto Payroll
9.4
Responses: 257
Verified Feature
Paychex Flex
Paychex Flex
9.5
Responses: 758
Verified Feature
Expense Reimbursement
Gusto Payroll
Gusto Payroll
9.0
Responses: 139
Verified Feature
Paychex Flex
Paychex Flex
9.0
Responses: 297
Verified Feature
Pre-tax Deductions
Gusto Payroll
Gusto Payroll
9.2
Responses: 192
Verified Feature
Paychex Flex
Paychex Flex
9.1
Responses: 625
Verified Feature
Wage Garnishment
Gusto Payroll
Gusto Payroll
9.2
Responses: 104
Verified Feature
Paychex Flex
Paychex Flex
9.0
Responses: 441
Verified Feature
Approvals
Gusto Payroll
Gusto Payroll
9.1
Responses: 131
Verified Feature
Paychex Flex
Paychex Flex
8.8
Responses: 342
Verified Feature
Check/W-2 Printing
Gusto Payroll
Gusto Payroll
9.0
Responses: 166
Verified Feature
Paychex Flex
Paychex Flex
9.3
Responses: 632
Verified Feature
Check/W-2 Delivery
Gusto Payroll
Gusto Payroll
9.2
Responses: 160
Verified Feature
Paychex Flex
Paychex Flex
9.3
Responses: 672
Verified Feature
Taxes
Tax Calculation
Gusto Payroll
Gusto Payroll
9.3
Responses: 227
Verified Feature
Paychex Flex
Paychex Flex
9.2
Responses: 715
Verified Feature
Tax Filing
Gusto Payroll
Gusto Payroll
9.0
Responses: 212
Verified Feature
Paychex Flex
Paychex Flex
9.2
Responses: 677
Verified Feature
Automatic Tax Payment
Gusto Payroll
Gusto Payroll
Feature Not Available
Paychex Flex
Paychex Flex
9.2
Responses: 673
Verified Feature
Integration
API / Integration
Gusto Payroll
Gusto Payroll
8.6
Responses: 106
Verified Feature
Paychex Flex
Paychex Flex
8.1
Responses: 171
Verified Feature
Time Tracking Integration
Gusto Payroll
Gusto Payroll
8.3
Responses: 102
Verified Feature
Paychex Flex
Paychex Flex
8.1
Responses: 207
Verified Feature
Accounting Integration
Gusto Payroll
Gusto Payroll
8.7
Responses: 137
Verified Feature
Paychex Flex
Paychex Flex
7.9
Responses: 207
Verified Feature
Core HR Integration
Gusto Payroll
Gusto Payroll
8.9
Responses: 76
Verified Feature
Paychex Flex
Paychex Flex
8.0
Responses: 172
Verified Feature
Platform
Customization
Gusto Payroll
Gusto Payroll
8.1
Responses: 53
Paychex Flex
Paychex Flex
7.7
Responses: 203
Integration APIs
Gusto Payroll
Gusto Payroll
9.0
Responses: 42
Paychex Flex
Paychex Flex
8.1
Responses: 92
Internationalization
Gusto Payroll
Gusto Payroll
Feature Not Available
Paychex Flex
Paychex Flex
Feature Not Available
User, Role, and Access Management
Gusto Payroll
Gusto Payroll
8.6
Responses: 68
Paychex Flex
Paychex Flex
8.4
Responses: 278
Performance
Gusto Payroll
Gusto Payroll
9.1
Responses: 71
Paychex Flex
Paychex Flex
8.7
Responses: 285
Mobility
Gusto Payroll
Gusto Payroll
8.4
Responses: 44
Paychex Flex
Paychex Flex
8.3
Responses: 185
Reporting
Gusto Payroll
Gusto Payroll
8.7
Responses: 66
Paychex Flex
Paychex Flex
8.6
Responses: 279
Dashboards
Gusto Payroll
Gusto Payroll
8.9
Responses: 67
Paychex Flex
Paychex Flex
8.7
Responses: 293
Platform
Reporting and Dashboards
Gusto Payroll
Gusto Payroll
8.8
Responses: 233
Verified Feature
Paychex Flex
Paychex Flex
8.7
Responses: 706
Verified Feature
User, Role, and Access Management
Gusto Payroll
Gusto Payroll
9.0
Responses: 234
Verified Feature
Paychex Flex
Paychex Flex
8.7
Responses: 685
Verified Feature
Performance and Reliability
Gusto Payroll
Gusto Payroll
9.2
Responses: 256
Verified Feature
Paychex Flex
Paychex Flex
8.9
Responses: 714
Verified Feature
Scalability
Gusto Payroll
Gusto Payroll
9.1
Responses: 215
Verified Feature
Paychex Flex
Paychex Flex
8.8
Responses: 589
Verified Feature
Benefits Administration Platform Features
Benefits Record Management
Gusto Payroll
Gusto Payroll
9.2
Responses: 76
Paychex Flex
Paychex Flex
8.5
Responses: 178
Enrollment Planning
Gusto Payroll
Gusto Payroll
9.2
Responses: 67
Paychex Flex
Paychex Flex
8.1
Responses: 146
Third-Party Carrier Integration
Gusto Payroll
Gusto Payroll
8.9
Responses: 52
Paychex Flex
Paychex Flex
7.4
Responses: 77
Document Management
Gusto Payroll
Gusto Payroll
9.2
Responses: 73
Paychex Flex
Paychex Flex
8.6
Responses: 128
Total Compensation Statements
Gusto Payroll
Gusto Payroll
9.4
Responses: 71
Paychex Flex
Paychex Flex
8.8
Responses: 142
Self-Service Portal
Gusto Payroll
Gusto Payroll
9.4
Responses: 78
Paychex Flex
Paychex Flex
8.5
Responses: 168
Regulatory Compliance
Gusto Payroll
Gusto Payroll
9.5
Responses: 70
Paychex Flex
Paychex Flex
8.8
Responses: 158
Benefits Dashboards
Gusto Payroll
Gusto Payroll
9.2
Responses: 75
Paychex Flex
Paychex Flex
8.6
Responses: 171
Mobile Benefits Access
Gusto Payroll
Gusto Payroll
9.2
Responses: 53
Paychex Flex
Paychex Flex
8.3
Responses: 106
Integrations / APIs
Gusto Payroll
Gusto Payroll
9.2
Responses: 47
Paychex Flex
Paychex Flex
8.0
Responses: 70
Reviewers' Company Size
Reviewers of both Gusto Payroll and Paychex Flex were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Gusto Payroll
Gusto Payroll
88.3%
Paychex Flex
Paychex Flex
75.8%
Mid-Market
(51-1000 emp.)
Gusto Payroll
Gusto Payroll
11.0%
Paychex Flex
Paychex Flex
22.1%
Enterprise
(> 1000 emp.)
Gusto Payroll
Gusto Payroll
0.7%
Paychex Flex
Paychex Flex
2.1%
Reviewers' Industry
Gusto Payroll
Gusto Payroll Industry
Computer Software
9.8%
Marketing and Advertising
6.3%
Information Technology and Services
6.3%
Internet
5.4%
Accounting
4.4%
Other
67.8%
Paychex Flex
Paychex Flex Industry
Non-Profit Organization Management
7.1%
Construction
6.9%
Medical Practice
4.4%
Real Estate
3.8%
Hospital & Health Care
3.7%
Other
74.1%
Reviews
Most Helpful Favorable Review
Gusto Payroll
Alex L.
Administrator in Design

ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...

Paychex Flex
Jeff L.
Executive Sponsor in Utilities

We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.

Most Helpful Critical Review
Gusto Payroll
Emily P.
Agency in Insurance

When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...

Paychex Flex
GI
Administrator in Internet

I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...

Discussions
Gusto Payroll
Gusto Payroll Discussions
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 comments
Offical Response from Gusto Payroll
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
Can gusto withdrawal from my bank account
1 comment
Offical Response from Gusto Payroll
Hi Michael! This is standard for setting up direct deposit with us. When signing up for direct deposit from Gusto, we ask that you authorize us to debit...Read more
Poor Customer Support
1 comment
MF
Hi Maureen — we're sorry you've had this experience. Can you confirm the email for your Gusto account so we can look into your issue and confirm the details...Read more
Paychex Flex
Paychex Flex Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
KL
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 comments
MW
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
How do i setup managers correctly
2 comments
LC
There are tutorials in the portal as well as you were assigned a dedicated specialist to assist you with any issue.Read more
Screenshots
Gusto Payroll
Gusto Payroll Screenshots
Paychex Flex
Paychex Flex Screenshots
Videos
Gusto Payroll
Gusto Payroll Videos
Video Preview
Paychex Flex
Paychex Flex Videos
Video Preview
Downloads
Gusto Payroll
Gusto Payroll Downloads
No downloads provided
Paychex Flex
Paychex Flex Downloads
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