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Compare Gusto Payroll and OnPay

See this
side-by-side comparison of Gusto Payroll vs. OnPay
based on preference data from user reviews. Gusto Payroll rates 4.3/5 stars with 421 reviews. By contrast, OnPay rates 4.9/5 stars with 144 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Gusto Payroll
Gusto Payroll
(421)
4.3 out of 5
Gusto Payroll
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Answer a few questions to help the Gusto Payroll community
Have you used Gusto Payroll before?
Yes
OnPay
OnPay
(144)
4.9 out of 5
OnPay
Optimized for quick response
Answer a few questions to help the OnPay community
Have you used OnPay before?
Yes
Star Rating
Gusto Payroll
Gusto Payroll
Market Segments
Gusto Payroll
Gusto Payroll
Small-Business (88.3% of reviews)
OnPay
OnPay
Small-Business (97.1% of reviews)
Entry Level Price
Gusto Payroll
Gusto Payroll
$45 per month
OnPay
OnPay
$36 base fee + $4 per person per month

Gusto Payroll vs OnPay

When assessing the two solutions, reviewers found OnPay easier to use, set up, and administer. Reviewers also preferred doing business with OnPay overall.

  • Reviewers felt that OnPay meets the needs of their business better than Gusto Payroll.
  • When comparing quality of ongoing product support, reviewers felt that OnPay is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of OnPay over Gusto Payroll.
Categories
Shared Categories
Gusto Payroll
Gusto Payroll
OnPay
OnPay
Gusto Payroll and OnPay are categorized as Payroll and Benefits Administration
Unique Categories
Gusto Payroll
Gusto Payroll is categorized as Core HR
OnPay
OnPay has no unique categories
Pricing
Gusto Payroll
Gusto Payroll Pricing
Pricing
$45per month
Free Trial
OnPay
OnPay Pricing
Simple, Transparent Pricing
$36 base fee + $4 per personper month
Free Trial
Ask a Question

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Ratings
Meets Requirements
Gusto Payroll
Gusto Payroll
8.9
Responses: 364
OnPay
OnPay
9.8
Responses: 116
Ease of Use
Gusto Payroll
Gusto Payroll
9.2
Responses: 365
OnPay
OnPay
9.6
Responses: 116
Ease of Setup
Gusto Payroll
Gusto Payroll
8.8
Responses: 186
OnPay
OnPay
9.4
Responses: 73
Ease of Admin
Gusto Payroll
Gusto Payroll
9.0
Responses: 191
OnPay
OnPay
9.6
Responses: 73
Quality of Support
Gusto Payroll
Gusto Payroll
8.4
Responses: 325
OnPay
OnPay
9.7
Responses: 118
Ease of Doing Business With
Gusto Payroll
Gusto Payroll
8.5
Responses: 192
OnPay
OnPay
9.9
Responses: 75
Product Direction (% positive)
Gusto Payroll
Gusto Payroll
8.0
Responses: 357
OnPay
OnPay
9.5
Responses: 110
Features
Employee Self Service
Web Portal
Gusto Payroll
Gusto Payroll
9.4
Responses: 268
Verified Feature
OnPay
OnPay
9.3
Responses: 86
Verified Feature
Benefits Manager
Gusto Payroll
Gusto Payroll
8.9
Responses: 163
Verified Feature
OnPay
OnPay
8.9
Responses: 31
Verified Feature
Mobile
Gusto Payroll
Gusto Payroll
8.4
Responses: 141
Verified Feature
OnPay
OnPay
8.5
Responses: 41
Verified Feature
Administration
Payroll Entry
Gusto Payroll
Gusto Payroll
9.2
Responses: 226
Verified Feature
OnPay
OnPay
9.5
Responses: 93
Verified Feature
Time Off Accrual
Gusto Payroll
Gusto Payroll
8.7
Responses: 150
Verified Feature
OnPay
OnPay
8.7
Responses: 49
Verified Feature
Direct Deposit
Gusto Payroll
Gusto Payroll
9.4
Responses: 257
Verified Feature
OnPay
OnPay
9.5
Responses: 80
Verified Feature
Expense Reimbursement
Gusto Payroll
Gusto Payroll
9.0
Responses: 139
Verified Feature
OnPay
OnPay
8.5
Responses: 36
Verified Feature
Pre-tax Deductions
Gusto Payroll
Gusto Payroll
9.2
Responses: 192
Verified Feature
OnPay
OnPay
9.3
Responses: 60
Verified Feature
Wage Garnishment
Gusto Payroll
Gusto Payroll
9.2
Responses: 104
Verified Feature
OnPay
OnPay
8.1
Responses: 25
Verified Feature
Approvals
Gusto Payroll
Gusto Payroll
9.1
Responses: 131
Verified Feature
OnPay
OnPay
9.2
Responses: 46
Verified Feature
Check/W-2 Printing
Gusto Payroll
Gusto Payroll
9.0
Responses: 166
Verified Feature
OnPay
OnPay
9.5
Responses: 64
Verified Feature
Check/W-2 Delivery
Gusto Payroll
Gusto Payroll
9.2
Responses: 160
Verified Feature
OnPay
OnPay
9.4
Responses: 54
Verified Feature
Taxes
Tax Calculation
Gusto Payroll
Gusto Payroll
9.3
Responses: 227
Verified Feature
OnPay
OnPay
9.7
Responses: 92
Verified Feature
Tax Filing
Gusto Payroll
Gusto Payroll
9.0
Responses: 212
Verified Feature
OnPay
OnPay
9.6
Responses: 89
Verified Feature
Automatic Tax Payment
Gusto Payroll
Gusto Payroll
Feature Not Available
OnPay
OnPay
9.7
Responses: 89
Verified Feature
Integration
API / Integration
Gusto Payroll
Gusto Payroll
8.6
Responses: 106
Verified Feature
OnPay
OnPay
8.7
Responses: 24
Verified Feature
Time Tracking Integration
Gusto Payroll
Gusto Payroll
8.3
Responses: 102
Verified Feature
OnPay
OnPay
8.2
Responses: 17
Verified Feature
Accounting Integration
Gusto Payroll
Gusto Payroll
8.7
Responses: 137
Verified Feature
OnPay
OnPay
8.7
Responses: 31
Verified Feature
Core HR Integration
Gusto Payroll
Gusto Payroll
8.9
Responses: 76
Verified Feature
OnPay
OnPay
8.0
Responses: 17
Verified Feature
Platform
Customization
Gusto Payroll
Gusto Payroll
8.1
Responses: 53
OnPay
OnPay
9.4
Responses: 24
Integration APIs
Gusto Payroll
Gusto Payroll
9.0
Responses: 42
OnPay
OnPay
9.5
Responses: 17
Internationalization
Gusto Payroll
Gusto Payroll
Feature Not Available
OnPay
OnPay
Feature Not Available
User, Role, and Access Management
Gusto Payroll
Gusto Payroll
8.6
Responses: 68
OnPay
OnPay
9.6
Responses: 24
Performance
Gusto Payroll
Gusto Payroll
9.1
Responses: 71
OnPay
OnPay
9.8
Responses: 33
Mobility
Gusto Payroll
Gusto Payroll
8.4
Responses: 44
OnPay
OnPay
9.8
Responses: 23
Reporting
Gusto Payroll
Gusto Payroll
8.7
Responses: 66
OnPay
OnPay
9.7
Responses: 33
Dashboards
Gusto Payroll
Gusto Payroll
8.9
Responses: 67
OnPay
OnPay
9.8
Responses: 35
Platform
Reporting and Dashboards
Gusto Payroll
Gusto Payroll
8.8
Responses: 233
Verified Feature
OnPay
OnPay
9.4
Responses: 91
Verified Feature
User, Role, and Access Management
Gusto Payroll
Gusto Payroll
9.0
Responses: 234
Verified Feature
OnPay
OnPay
9.5
Responses: 78
Verified Feature
Performance and Reliability
Gusto Payroll
Gusto Payroll
9.2
Responses: 256
Verified Feature
OnPay
OnPay
9.8
Responses: 91
Verified Feature
Scalability
Gusto Payroll
Gusto Payroll
9.1
Responses: 215
Verified Feature
OnPay
OnPay
9.6
Responses: 78
Verified Feature
Benefits Administration Platform Features
Benefits Record Management
Gusto Payroll
Gusto Payroll
9.2
Responses: 76
OnPay
OnPay
9.8
Responses: 9
Enrollment Planning
Gusto Payroll
Gusto Payroll
9.2
Responses: 67
OnPay
OnPay
9.8
Responses: 7
Third-Party Carrier Integration
Gusto Payroll
Gusto Payroll
8.9
Responses: 52
OnPay
OnPay
Not enough data available
Document Management
Gusto Payroll
Gusto Payroll
9.2
Responses: 73
OnPay
OnPay
9.5
Responses: 7
Total Compensation Statements
Gusto Payroll
Gusto Payroll
9.4
Responses: 71
OnPay
OnPay
9.7
Responses: 12
Self-Service Portal
Gusto Payroll
Gusto Payroll
9.4
Responses: 78
OnPay
OnPay
9.4
Responses: 12
Regulatory Compliance
Gusto Payroll
Gusto Payroll
9.5
Responses: 70
OnPay
OnPay
9.4
Responses: 9
Benefits Dashboards
Gusto Payroll
Gusto Payroll
9.2
Responses: 75
OnPay
OnPay
9.2
Responses: 8
Mobile Benefits Access
Gusto Payroll
Gusto Payroll
9.2
Responses: 53
OnPay
OnPay
9.0
Responses: 7
Integrations / APIs
Gusto Payroll
Gusto Payroll
9.2
Responses: 47
OnPay
OnPay
8.6
Responses: 7
Reviewers' Company Size
Reviewers of both Gusto Payroll and OnPay were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Gusto Payroll
Gusto Payroll
88.3%
OnPay
OnPay
97.1%
Mid-Market
(51-1000 emp.)
Gusto Payroll
Gusto Payroll
11.0%
OnPay
OnPay
2.9%
Enterprise
(> 1000 emp.)
Gusto Payroll
Gusto Payroll
0.7%
OnPay
OnPay
0%
Reviewers' Industry
Gusto Payroll
Gusto Payroll Industry
Computer Software
9.7%
Marketing and Advertising
6.3%
Information Technology and Services
6.3%
Internet
5.4%
Accounting
4.4%
Other
67.9%
OnPay
OnPay Industry
Health, Wellness and Fitness
6.5%
Construction
6.5%
Retail
3.6%
Non-Profit Organization Management
3.6%
Medical Practice
3.6%
Other
76.3%
Reviews
Most Helpful Favorable Review
Gusto Payroll
Alex L.
Administrator in Design

ZenPayroll makes payroll a seamless headache free experience. Hiring employees is easy, and you can do it all online. The best thing is that they file all of your paperwork for you. Never again do you need to fill out new hire paperwork, mail it in, wait...

OnPay
GP
Administrator in Primary/Secondary Education

OnPay makes payroll incredibly easy! It’s exactly what I need. Quick, simple, and amazing customer support.

Most Helpful Critical Review
Gusto Payroll
Emily P.
Agency in Insurance

When onboarding, you are completely alone. It is you and their website. They tell you what info to input but it is very easy to make a mistake. I don't know if I made the mistake or if the website did but the NC Unemployment Tax was set to pay quarterly...

OnPay
GA
User in Retail

The interface is a little clunky, startup was confusing as they kept sending "ready to run payroll" messages even though they did not have the account complete. However today a client made a simple mistake and sent her payroll through twice. She emailed...

Discussions
Gusto Payroll
Gusto Payroll Discussions
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 comments
Offical Response from Gusto Payroll
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
Can gusto withdrawal from my bank account
1 comment
Offical Response from Gusto Payroll
Hi Michael! This is standard for setting up direct deposit with us. When signing up for direct deposit from Gusto, we ask that you authorize us to debit...Read more
Poor Customer Support
1 comment
MF
Hi Maureen — we're sorry you've had this experience. Can you confirm the email for your Gusto account so we can look into your issue and confirm the details...Read more
OnPay
OnPay Discussions
Monty the Mongoose crying
OnPay has no discussions with answers
Screenshots
Videos
Gusto Payroll
Gusto Payroll Videos
Video Preview
OnPay
OnPay Videos
Video Preview

See everything OnPay does to make payroll and benefits easy for small businesses.

Downloads
Gusto Payroll
Gusto Payroll Downloads
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