Compare Guru and Zoho Desk 
At a Glance
Market Segments
Mid-Market (56.5% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Guru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruZoho Desk
Star Rating
(7,460)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in its user-friendly interface, with many users appreciating the drag-and-drop functionality that saves them significant time each week. This ease of use is complemented by a fast, lag-free experience, making it a solid choice for small businesses looking to streamline their operations.
- Users say that Guru stands out for its centralized knowledge management, which helps ensure that the right information is readily available. The recent introduction of an AI tool that provides quick answers and summaries has been particularly praised, enhancing efficiency and reducing reliance on colleagues for information.
- According to verified reviews, Zoho Desk offers a variety of options for managing tickets, such as linking and holding tickets, which users find helpful for organizing their workflows. This flexibility is a key feature that supports effective email management and communication within teams.
- Reviewers mention that Guru's implementation process is notably smooth, with many users highlighting how easy it is to get started. This low barrier to entry is a significant advantage for teams that need to quickly adopt a knowledge management solution without extensive training.
- G2 reviewers indicate that while Zoho Desk has a strong presence in the small business market, it may face challenges in meeting the specific needs of larger organizations. Some users have noted that it can struggle with more complex workflows, which may require additional configuration.
- Users report that Guru's performance and reliability are top-notch, with a high satisfaction rate regarding its features and support. The platform's ability to keep knowledge centralized and easily accessible has made it a favorite among mid-market companies looking to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Guru
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.3
1,884
8.7
5,980
Ease of Use
9.3
1,906
8.5
6,060
Ease of Setup
9.3
920
8.1
5,333
Ease of Admin
9.0
476
8.3
4,931
Quality of Support
9.4
1,483
8.3
5,374
Has the product been a good partner in doing business?
9.4
429
8.4
4,458
Product Direction (% positive)
9.2
1,782
8.9
5,727
Features by Category
Ticket and Case Management
Not enough data
8.6
3446
|
Verified
Not enough data
8.5
3357
|
Verified
Not enough data
8.3
3164
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2680
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2933
|
Verified
Not enough data
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2876
|
Verified
Not enough data
8.6
3118
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1923
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
Not enough data
8.2
2751
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2320
|
Verified
Not enough data
8.2
2833
|
Verified
Not enough data
8.4
2980
|
Verified
Content Management
9.6
89
Not enough data
9.6
90
Not enough data
9.5
86
Not enough data
Content Discovery
9.5
90
Not enough data
9.5
87
Not enough data
9.5
85
Not enough data
9.2
86
Not enough data
9.6
84
Not enough data
9.5
85
Not enough data
Generative AI
9.4
45
Not enough data
9.4
47
Not enough data
Administration
9.3
644
8.2
345
9.2
639
8.2
343
9.2
634
8.4
346
Knowledge Management
9.7
760
8.6
325
9.3
708
8.2
316
9.2
672
8.2
322
Compliance
9.3
654
8.4
338
9.3
625
8.3
335
9.3
622
8.2
337
9.2
600
8.1
335
Customer Support
9.3
729
8.2
311
9.2
689
8.2
312
9.1
616
8.0
310
Data Security
9.2
602
8.1
337
9.3
595
8.1
331
9.4
619
8.4
335
9.2
602
8.4
333
Administration
9.2
648
8.1
313
9.3
669
8.4
315
9.5
736
8.5
313
Generative AI
9.1
459
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Knowledge Pages
9.0
657
Not enough data
9.1
614
Not enough data
9.1
656
Not enough data
8.9
554
Not enough data
8.9
513
Not enough data
9.1
525
Not enough data
Knowledge Dissemination
9.0
641
Not enough data
9.1
637
Not enough data
9.5
711
Not enough data
9.2
684
Not enough data
9.2
549
Not enough data
9.2
551
Not enough data
9.4
557
Not enough data
9.0
528
Not enough data
9.2
534
Not enough data
Agentic AI - Knowledge Base
8.8
79
Not enough data
8.9
79
Not enough data
9.0
80
Not enough data
Compatibility
9.3
78
Not enough data
9.2
76
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
9.0
28
Not enough data
9.0
29
Not enough data
9.3
29
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.4
77
Not enough data
9.4
80
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.3
78
Not enough data
AI powered search - Enterprise Search Software
9.2
22
Not enough data
9.0
21
Not enough data
9.2
21
Not enough data
Functionality
9.2
78
Not enough data
9.4
79
Not enough data
9.3
84
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
23
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
22
Not enough data
9.3
22
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.3
40
Not enough data
8.9
43
Not enough data
Automation - AI Agents
8.7
38
Not enough data
8.8
40
Not enough data
8.8
40
Not enough data
9.0
44
Not enough data
9.2
41
Not enough data
Platform
9.1
41
Not enough data
9.3
43
Not enough data
9.2
43
Not enough data
Autonomy - AI Agents
9.1
43
Not enough data
9.1
42
Not enough data
9.2
42
Not enough data
9.2
44
Not enough data
Generative AI
8.9
44
Not enough data
9.0
42
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
Not enough data
8.2
2751
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Customization - AI Agent Builders
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Zoho Desk are categorized as Contact Center Knowledge Base
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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