Compare Guru and Zammad 
Featured Products
At a Glance
Market Segments
Mid-Market (56.6% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Guru
Star Rating
(2,312)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Zammad
No pricing availableFree Trial
Guru
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.3
1,888
8.3
8
Ease of Use
9.3
1,910
9.0
8
Ease of Setup
9.3
924
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.4
1,487
Not enough data
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,786
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.6
91
Not enough data
9.5
94
Not enough data
9.5
89
Not enough data
Content Discovery
9.5
94
Not enough data
9.5
91
Not enough data
9.5
89
Not enough data
9.2
86
Not enough data
9.6
86
Not enough data
9.5
86
Not enough data
Generative AI
9.4
48
Not enough data
9.4
51
Not enough data
Administration
9.3
644
Not enough data
9.2
641
Not enough data
9.2
635
Not enough data
Knowledge Management
9.7
763
Not enough data
9.3
709
Not enough data
9.2
673
Not enough data
Compliance
9.3
657
Not enough data
9.3
626
Not enough data
9.3
623
Not enough data
9.2
601
Not enough data
Customer Support
9.2
731
Not enough data
9.2
692
Not enough data
9.1
616
Not enough data
Data Security
9.2
602
Not enough data
9.3
596
Not enough data
9.4
621
Not enough data
9.2
602
Not enough data
Administration
9.2
650
Not enough data
9.3
672
Not enough data
9.5
738
Not enough data
Generative AI
9.1
460
Not enough data
Knowledge Pages
9.0
660
Not enough data
9.1
614
Not enough data
9.1
659
Not enough data
8.9
556
Not enough data
8.9
517
Not enough data
9.1
527
Not enough data
Knowledge Dissemination
9.0
641
Not enough data
9.1
640
Not enough data
9.5
715
Not enough data
9.2
686
Not enough data
9.2
553
Not enough data
9.2
555
Not enough data
9.4
557
Not enough data
9.0
530
Not enough data
9.2
538
Not enough data
Agentic AI - Knowledge Base
8.8
79
Not enough data
9.0
80
Not enough data
9.0
81
Not enough data
Compatibility
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
8.9
31
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.2
82
Not enough data
AI powered search - Enterprise Search Software
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Not enough data
Functionality
9.1
80
Not enough data
9.4
80
Not enough data
9.3
84
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.2
44
Not enough data
8.9
47
Not enough data
Automation - AI Agents
8.7
39
Not enough data
8.7
44
Not enough data
8.8
44
Not enough data
9.0
45
Not enough data
9.1
43
Not enough data
Platform
9.1
44
Not enough data
9.3
45
Not enough data
9.0
46
Not enough data
Autonomy - AI Agents
9.1
44
Not enough data
9.1
42
Not enough data
9.2
46
Not enough data
9.2
44
Not enough data
Generative AI
8.9
48
Not enough data
9.0
44
Not enough data
Customization - AI Agent Builders
9.8
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
9.3
7
Not enough data
9.8
7
Not enough data
10.0
5
Not enough data
9.2
6
Not enough data
Data and Analytics - AI Agent Builders
9.2
6
Not enough data
9.8
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.7
6
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
7
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Zammad are categorized as Contact Center Knowledge Base
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Zammad is categorized as Help Desk
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Zammad has no discussions with answers
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