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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$99.00 10 User Per Month
Guru
Star Rating
(2,345)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansWhale
Star Rating
(177)4.8 out of 5
Market Segments
Small-Business (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
$99.00 10 User Per Month
Free Trial is available
Browse all 3 pricing plansGuru vs Whale
When assessing the two solutions, reviewers found Whale easier to use, set up, and administer. Reviewers also preferred doing business with Whale overall.
- Reviewers felt that Whale meets the needs of their business better than Guru.
- When comparing quality of ongoing product support, reviewers felt that Whale is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Whale over Guru.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Whale
Team
$99.00
10 User Per Month
For small teams who want to create, manage and share documentation effortlessly
- Unlimited Documentation
- Step Recorder
- Built-in Screen Recorder
Free Trial
Guru
Free Trial is available
Whale
Free Trial is available
Ratings
Meets Requirements
9.2
1,931
9.5
137
Ease of Use
9.2
1,953
9.7
145
Ease of Setup
9.3
969
9.6
110
Ease of Admin
9.0
478
9.4
92
Quality of Support
9.3
1,528
9.8
126
Has the product been a good partner in doing business?
9.4
431
9.8
87
Product Direction (% positive)
9.2
1,829
9.6
126
Features by Category
Content Management
9.3
119
Not enough data
9.2
115
Not enough data
9.3
118
Not enough data
Content Discovery
9.4
117
Not enough data
9.3
118
Not enough data
9.2
117
Not enough data
9.0
106
Not enough data
9.3
106
Not enough data
9.1
107
Not enough data
Generative AI
9.2
77
Not enough data
9.2
79
Not enough data
Administration
9.2
679
Not enough data
9.2
677
Not enough data
9.1
669
Not enough data
Knowledge Management
9.6
802
Not enough data
9.2
743
Not enough data
9.2
702
Not enough data
Compliance
9.1
698
Not enough data
9.1
664
Not enough data
9.2
658
Not enough data
9.1
637
Not enough data
Customer Support
9.2
771
Not enough data
9.2
729
Not enough data
9.0
650
Not enough data
Data Security
9.2
636
Not enough data
9.2
635
Not enough data
9.3
657
Not enough data
9.1
638
Not enough data
Administration
9.2
689
Not enough data
9.3
711
Not enough data
9.4
779
Not enough data
Generative AI
9.0
495
Not enough data
Training & eLearning
Not enough data
9.5
59
Not enough data
8.5
46
Not enough data
9.3
56
Not enough data
9.5
61
Task Tracking
Not enough data
8.6
75
Not enough data
8.2
74
Not enough data
9.0
77
Checklist Options
Not enough data
8.8
81
Not enough data
8.3
68
Not enough data
8.4
70
Software Availability
Not enough data
8.1
67
Not enough data
8.8
77
Not enough data
8.4
64
Not enough data
9.4
78
Knowledge Pages
9.0
690
Not enough data
9.1
645
Not enough data
9.0
692
Not enough data
8.8
590
Not enough data
8.9
556
Not enough data
9.0
568
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.0
673
Not enough data
9.5
751
Not enough data
9.1
724
Not enough data
9.1
590
Not enough data
9.2
591
Not enough data
9.3
587
Not enough data
9.0
557
Not enough data
9.1
572
Not enough data
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
106
Not enough data
8.9
103
Not enough data
Compatibility
9.2
106
Not enough data
8.9
99
Not enough data
8.9
94
Not enough data
Agentic AI - Enterprise Search Software
8.6
53
Not enough data
8.7
44
Not enough data
9.0
49
Not enough data
8.8
44
Not enough data
9.0
50
Not enough data
8.7
44
Not enough data
Search Queries
9.1
99
Not enough data
9.5
100
Not enough data
9.1
93
Not enough data
9.1
89
Not enough data
9.3
103
Not enough data
AI powered search - Enterprise Search Software
8.5
39
Not enough data
8.3
32
Not enough data
9.5
39
Not enough data
Functionality
8.9
99
Not enough data
9.3
101
Not enough data
9.1
99
Not enough data
Compatibility - Enterprise Search Software
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Not enough data
Functionality - Enterprise Search Software
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Not enough data
Search Queries - Enterprise Search Software
9.0
31
Not enough data
9.2
33
Not enough data
8.4
34
Not enough data
9.3
31
Not enough data
Responses
8.6
59
Not enough data
8.6
66
Not enough data
9.3
70
Not enough data
Automation - AI Agents
8.7
54
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
Platform
8.7
63
Not enough data
8.8
60
Not enough data
8.5
65
Not enough data
Autonomy - AI Agents
8.9
62
Not enough data
8.8
62
Not enough data
8.7
67
Not enough data
8.9
58
Not enough data
Generative AI
9.1
71
Not enough data
8.8
70
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customization - AI Agent Builders
9.7
10
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
9.3
9
Not enough data
9.2
10
Not enough data
Not enough data
Not enough data
8.2
10
Not enough data
Data and Analytics - AI Agent Builders
9.0
7
Not enough data
9.8
10
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.1
8
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.7
9
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
9.2
55
Not enough data
8.0
47
Not enough data
7.3
44
Not enough data
6.8
43
Not enough data
6.9
43
Not enough data
6.9
43
Platform Additional Functionality
Not enough data
9.1
51
Not enough data
8.8
50
Not enough data
8.9
52
Not enough data
9.4
53
Not enough data
9.0
53
Platform Data
Not enough data
8.4
47
Not enough data
8.6
49
Not enough data
9.0
53
Platform
Not enough data
9.2
76
Not enough data
8.0
62
Not enough data
9.2
65
Not enough data
9.3
77
Not enough data
9.6
75
Not enough data
9.3
71
Not enough data
9.0
72
Not enough data
9.4
72
Recruiting and Onboarding
Not enough data
7.2
42
Not enough data
8.8
51
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
76
Not enough data
8.0
62
Not enough data
9.2
65
Not enough data
9.3
77
Not enough data
9.6
75
Not enough data
9.3
71
Not enough data
9.0
72
Not enough data
9.4
72
Categories
Categories
Shared Categories
Guru and Whale share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Marketing and Advertising
12.1%
Information Technology and Services
11.5%
Computer & Network Security
6.3%
Computer Software
5.7%
Construction
5.2%
Other
59.2%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What is Whale used for?
1 Comment
Official Response from Whale
For navigating the vast sea of knowledge, onboarding new talents like casting a net, and training as the wind in your sails.
Whale is also used for...Read more
Whale has no more discussions with answers
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