Compare Guru and Upland RightAnswers 
Featured Products
At a Glance
Market Segments
Mid-Market (56.5% of reviews)
Enterprise (56.5% of reviews)
Entry-Level Pricing
Contact Us
$45.00 1 Users Per Month
Guru
Star Rating
(2,313)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruUpland RightAnswers
Star Rating
(48)4.5 out of 5
Market Segments
Enterprise (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how it eliminates the "shoulder-tapping" culture by providing a verified source of truth, making knowledge sharing seamless across teams.
- Users say that Upland RightAnswers offers flexibility, particularly for smaller companies. They value the structured layout of content and the ability to segment knowledge for different user groups, which helps in delivering relevant information effectively.
- According to verified reviews, Guru stands out for its quick implementation process, with users highlighting the intuitive onboarding wizard that simplifies setup. This contrasts with Upland RightAnswers, where some users found the setup to be more challenging.
- Reviewers mention that Guru's support quality is notably high, with a score reflecting its responsiveness and helpfulness. Users have noted that the support team is readily available and effective, enhancing the overall experience.
- G2 reviewers highlight that Upland RightAnswers has strong reporting features, which are beneficial for monitoring usage and engagement. Users appreciate the ability to track how knowledge content is utilized across their organization, although they sometimes face challenges with specific requests.
- Users report that Guru's verification feature is a game-changer, ensuring that information remains accurate and up-to-date. This feature is particularly valued in fast-paced environments where reliable knowledge is crucial, setting it apart from Upland RightAnswers, which, while effective, does not emphasize verification to the same extent.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
Guru
Free Trial is available
Upland RightAnswers
No trial information availableRatings
Meets Requirements
9.3
1,882
8.5
39
Ease of Use
9.3
1,904
8.5
40
Ease of Setup
9.3
917
8.1
38
Ease of Admin
9.0
475
8.5
31
Quality of Support
9.4
1,480
9.0
36
Has the product been a good partner in doing business?
9.4
428
9.2
32
Product Direction (% positive)
9.2
1,780
8.2
39
Features by Category
Content Management
9.6
86
Not enough data
9.6
87
Not enough data
9.5
83
Not enough data
Content Discovery
9.4
87
Not enough data
9.5
85
Not enough data
9.5
82
Not enough data
9.2
83
Not enough data
9.6
81
Not enough data
9.5
82
Not enough data
Generative AI
9.3
43
Not enough data
9.4
45
Not enough data
Administration
9.3
640
7.8
13
9.2
635
8.5
10
9.2
630
8.2
11
Knowledge Management
9.7
757
9.0
17
9.3
704
8.7
13
9.2
668
8.6
12
Compliance
9.3
650
9.0
12
9.3
621
9.3
12
9.3
618
8.7
10
9.2
596
8.8
10
Customer Support
9.2
725
8.6
13
9.2
685
8.3
10
9.1
613
8.8
10
Data Security
9.2
598
Feature Not Available
9.3
592
9.2
8
9.3
615
9.0
12
9.2
598
7.1
8
Administration
9.2
645
8.1
8
9.3
666
8.1
13
9.5
733
9.6
12
Generative AI
9.1
456
Not enough data
Knowledge Pages
9.0
654
9.3
12
9.1
611
9.6
9
9.1
653
9.3
14
8.9
551
7.3
13
8.9
510
8.7
10
9.1
522
8.8
11
Knowledge Dissemination
9.0
639
8.5
11
9.1
634
8.7
14
9.5
710
8.9
12
9.2
682
8.7
14
9.2
546
7.5
8
9.2
550
8.1
8
9.4
556
9.4
8
9.0
527
6.7
8
9.2
531
7.3
8
Agentic AI - Knowledge Base
8.7
77
Not enough data
8.9
77
Not enough data
8.9
78
Not enough data
Compatibility
9.3
74
Not enough data
9.1
72
Not enough data
9.1
75
Not enough data
Agentic AI - Enterprise Search Software
8.9
24
Not enough data
8.9
25
Not enough data
9.2
25
Not enough data
9.0
24
Not enough data
8.9
25
Not enough data
8.8
24
Not enough data
Search Queries
9.4
73
Not enough data
9.4
76
Not enough data
9.3
72
Not enough data
9.4
69
Not enough data
9.2
74
Not enough data
AI powered search - Enterprise Search Software
9.0
19
Not enough data
9.1
18
Not enough data
9.1
18
Not enough data
Functionality
9.2
74
Not enough data
9.4
75
Not enough data
9.3
80
Not enough data
Compatibility - Enterprise Search Software
9.2
18
Not enough data
9.6
19
Not enough data
8.7
18
Not enough data
Functionality - Enterprise Search Software
9.2
19
Not enough data
9.6
19
Not enough data
9.4
20
Not enough data
Search Queries - Enterprise Search Software
9.6
19
Not enough data
8.9
19
Not enough data
9.5
19
Not enough data
9.8
18
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
40
Not enough data
9.3
38
Not enough data
8.8
40
Not enough data
Automation - AI Agents
8.7
35
Not enough data
8.6
37
Not enough data
8.7
37
Not enough data
8.9
41
Not enough data
9.1
38
Not enough data
Platform
9.0
38
Not enough data
9.3
40
Not enough data
9.2
40
Not enough data
Autonomy - AI Agents
9.1
40
Not enough data
9.1
39
Not enough data
9.1
39
Not enough data
9.2
41
Not enough data
Generative AI
8.8
41
Not enough data
9.0
39
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.5
10
Not enough data
8.2
12
Not enough data
6.0
10
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.0
8
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Upland RightAnswers are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Upland RightAnswers is categorized as Customer Self-Service and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.4%
Information Technology and Services
10.5%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.4%
Information Technology and Services
23.9%
Financial Services
8.7%
Banking
6.5%
Retail
6.5%
Computer Software
6.5%
Other
47.8%
Discussions
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What is Guru platform?
2 Comments
CA
Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:...Read more
Upland RightAnswers has no discussions with answers
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