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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,339)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansUnleash
Star Rating
(26)5.0 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about UnleashSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Unleash. Users appreciate the intuitive interface and seamless integration with their browser, making it easy to access information quickly.
- Users say that Guru's customer support is a standout feature, with many highlighting the effectiveness of the chat feature and the responsiveness of the support team. This level of support has been crucial for users needing quick answers to customer inquiries.
- According to verified reviews, Unleash shines in its simplicity and ease of setup, with users noting that the RLP feature is a "dream come true" for admins. This allows for a quick onboarding process, which is particularly beneficial for teams needing to get up and running fast.
- Reviewers mention that while Unleash has a strong focus on knowledge sharing and syncing teams, it lacks the extensive user feedback and community support that Guru benefits from, as evidenced by Guru's much higher number of recent reviews.
- Users highlight Guru's robust features, such as its ability to provide precise answers and solutions, which enhances user understanding and efficiency. This is complemented by a well-organized UI that users find easy to navigate daily.
- G2 reviewers note that while Unleash is effective for quick answers based on company knowledge, it may not offer the same depth of features and integrations that Guru provides, which can limit its utility for more complex workflows.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Unleash
No pricing availableFree Trial
Guru
Free Trial is available
Unleash
No trial information availableRatings
Meets Requirements
9.2
1,926
9.9
26
Ease of Use
9.2
1,948
9.9
26
Ease of Setup
9.3
965
9.9
25
Ease of Admin
9.0
478
Not enough data
Quality of Support
9.3
1,524
9.9
26
Has the product been a good partner in doing business?
9.4
431
Not enough data
Product Direction (% positive)
9.2
1,825
10.0
26
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
9.9
12
Not enough data
10.0
12
Interaction
Not enough data
9.5
13
Not enough data
9.9
13
Not enough data
9.6
12
Not enough data
9.4
12
Not enough data
10.0
13
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
10.0
13
Not enough data
10.0
12
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
9.9
12
Not enough data
9.3
12
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
9.9
13
Not enough data
9.6
13
Not enough data
9.7
12
Not enough data
10.0
13
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.3
119
Not enough data
9.2
115
Not enough data
9.3
117
Not enough data
Content Discovery
9.4
117
Not enough data
9.3
117
Not enough data
9.2
116
Not enough data
9.0
107
Not enough data
9.3
106
Not enough data
9.1
107
Not enough data
Generative AI
9.2
77
Not enough data
9.2
78
Not enough data
Administration
9.2
680
Not enough data
9.2
677
Not enough data
9.1
670
Not enough data
Knowledge Management
9.6
801
Not enough data
9.2
743
Not enough data
9.2
703
Not enough data
Compliance
9.1
697
Not enough data
9.1
664
Not enough data
9.2
659
Not enough data
9.1
637
Not enough data
Customer Support
9.2
769
Not enough data
9.2
728
Not enough data
9.0
650
Not enough data
Data Security
9.2
637
Not enough data
9.2
636
Not enough data
9.3
658
Not enough data
9.1
637
Not enough data
Administration
9.2
687
Not enough data
9.3
710
Not enough data
9.4
778
Not enough data
Generative AI
9.0
494
Not enough data
Knowledge Pages
9.0
691
8.2
15
9.1
645
8.9
16
9.0
692
8.5
16
8.8
591
9.0
16
8.9
555
9.6
15
9.0
567
9.0
15
Knowledge Dissemination
8.9
671
9.7
16
9.0
673
10.0
16
9.5
749
10.0
15
9.1
723
9.3
15
9.1
587
9.8
15
9.2
589
9.9
15
9.3
585
9.9
15
9.0
556
10.0
15
9.1
570
10.0
15
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Not enough data
Compatibility
9.3
106
9.4
26
8.9
99
9.5
25
8.9
95
9.2
26
Agentic AI - Enterprise Search Software
8.6
52
Not enough data
8.7
44
Not enough data
9.0
49
Not enough data
8.8
44
Not enough data
9.0
50
Not enough data
8.7
44
Not enough data
Search Queries
9.1
98
9.6
25
9.4
101
9.7
26
9.1
94
9.1
25
9.1
89
9.6
25
9.3
103
9.7
26
AI powered search - Enterprise Search Software
8.5
38
Not enough data
8.3
32
Not enough data
9.5
38
Not enough data
Functionality
8.9
98
9.9
25
9.3
102
9.8
25
9.1
99
9.7
25
Compatibility - Enterprise Search Software
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Not enough data
Functionality - Enterprise Search Software
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Not enough data
Search Queries - Enterprise Search Software
9.0
31
Not enough data
9.2
33
Not enough data
8.4
34
Not enough data
9.3
31
Not enough data
Responses
8.6
58
Not enough data
8.6
66
Not enough data
9.3
69
Not enough data
Automation - AI Agents
8.7
54
Not enough data
8.3
62
Not enough data
8.2
64
Not enough data
8.9
58
Not enough data
9.0
55
Not enough data
Platform
8.7
62
Not enough data
8.8
58
Not enough data
8.5
64
Not enough data
Autonomy - AI Agents
8.9
62
Not enough data
8.8
61
Not enough data
8.7
66
Not enough data
8.9
58
Not enough data
Generative AI
9.1
69
Not enough data
8.8
67
Not enough data
Responses
Not enough data
9.9
14
Not enough data
9.5
14
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
7.9
15
Platform
Not enough data
8.9
14
Not enough data
9.9
15
Not enough data
8.7
14
Not enough data
10.0
14
Not enough data
8.2
14
Not enough data
10.0
15
Not enough data
9.9
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization - AI Agent Builders
9.6
9
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
9.2
8
Not enough data
9.3
9
Not enough data
Not enough data
Not enough data
8.1
9
Not enough data
Data and Analytics - AI Agent Builders
9.2
6
Not enough data
9.8
9
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.3
7
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.8
8
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Unleash are categorized as Knowledge Base and Enterprise Search Software
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Unleash
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
38.5%
Information Technology and Services
7.7%
Consumer Services
7.7%
Computer & Network Security
7.7%
Automotive
7.7%
Other
30.8%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Unleash has no discussions with answers
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