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Compare Guru and Starmind 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Enterprise (92.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
No pricing available
Guru
Star Rating
(2,371)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansStarmind
Star Rating
(14)4.8 out of 5
Market Segments
Enterprise (92.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about StarmindSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a verified source of truth, which significantly reduces the need for "shoulder-tapping" among team members. Users appreciate the Trust Score system that ensures information accuracy, making knowledge sharing straightforward and reliable.
- Users say that Starmind offers a unique advantage with its anonymity feature, allowing individuals to discuss a wide range of topics without hesitation. This is particularly beneficial for those who may feel shy about asking questions in person, fostering a more open environment for knowledge exchange.
- Reviewers mention that Guru's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies setup. This ease of use is a significant factor for teams looking to integrate a knowledge management tool seamlessly into their workflows.
- According to verified reviews, Starmind provides quick access to expert support, which is invaluable for users who may not have direct connections within their organization. This feature allows users to find answers to their questions efficiently, leveraging previously answered queries to enhance learning.
- G2 reviewers highlight that Guru's overall satisfaction ratings are higher, reflecting a strong user experience across various metrics. Users frequently commend its simple templates and helpful AI tools, which contribute to a more effective knowledge-sharing process.
- Users note that while Starmind has a strong focus on enterprise-level solutions, it may not cater as effectively to mid-market needs compared to Guru. This distinction is important for organizations to consider based on their size and specific requirements for knowledge management.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
Starmind
No pricing availableFree Trial
Guru
Free Trial is available
Starmind
No trial information availableRatings
Meets Requirements
9.2
1,944
8.7
14
Ease of Use
9.3
1,966
9.3
14
Ease of Setup
9.3
981
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.3
1,542
9.2
11
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,841
7.3
13
Features by Category
Content Management
9.4
117
Not enough data
9.3
115
Not enough data
9.4
116
Not enough data
Content Discovery
9.4
121
Not enough data
9.3
118
Not enough data
9.3
116
Not enough data
9.0
107
Not enough data
9.4
107
Not enough data
9.2
107
Not enough data
Generative AI
9.3
75
Not enough data
9.4
77
Not enough data
Administration
9.2
683
Not enough data
9.2
677
Not enough data
9.1
674
Not enough data
Knowledge Management
9.6
805
Not enough data
9.3
741
Not enough data
9.2
702
Not enough data
Compliance
9.2
698
Not enough data
9.2
665
Not enough data
9.2
655
Not enough data
9.1
634
Not enough data
Customer Support
9.2
774
Not enough data
9.2
731
Not enough data
9.0
648
Not enough data
Data Security
9.2
637
Not enough data
9.2
630
Not enough data
9.3
658
Not enough data
9.1
637
Not enough data
Administration
9.2
684
Not enough data
9.3
709
Not enough data
9.4
778
Not enough data
Generative AI
9.1
492
Not enough data
Account Options
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
694
Not enough data
9.1
643
Not enough data
9.1
694
Not enough data
8.8
589
Not enough data
8.9
557
Not enough data
9.1
566
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.1
672
Not enough data
9.5
756
Not enough data
9.1
723
Not enough data
9.1
596
Not enough data
9.2
593
Not enough data
9.3
589
Not enough data
9.0
560
Not enough data
9.2
575
Not enough data
Agentic AI - Knowledge Base
8.7
103
Not enough data
9.0
107
Not enough data
8.9
106
Not enough data
Compatibility
9.3
105
Not enough data
8.9
100
Not enough data
9.0
98
Not enough data
Agentic AI - Enterprise Search Software
8.8
56
Not enough data
8.8
48
Not enough data
9.0
53
Not enough data
8.9
47
Not enough data
8.9
55
Not enough data
8.6
48
Not enough data
Search Queries
9.2
98
Not enough data
9.4
102
Not enough data
9.1
96
Not enough data
9.2
92
Not enough data
9.3
108
Not enough data
AI powered search - Enterprise Search Software
8.5
47
Not enough data
8.6
37
Not enough data
9.4
44
Not enough data
Functionality
9.0
103
Not enough data
9.3
103
Not enough data
9.1
105
Not enough data
Compatibility - Enterprise Search Software
8.9
35
Not enough data
9.5
36
Not enough data
8.6
35
Not enough data
Functionality - Enterprise Search Software
8.9
36
Not enough data
9.5
37
Not enough data
9.2
39
Not enough data
Search Queries - Enterprise Search Software
9.1
36
Not enough data
9.2
37
Not enough data
8.8
37
Not enough data
9.5
35
Not enough data
Responses
8.8
64
Not enough data
8.8
72
Not enough data
9.2
77
Not enough data
Automation - AI Agents
8.7
60
Not enough data
8.4
71
Not enough data
8.4
73
Not enough data
8.9
64
Not enough data
9.0
60
Not enough data
Platform
8.8
65
Not enough data
9.0
71
Not enough data
8.7
72
Not enough data
Autonomy - AI Agents
8.9
66
Not enough data
9.0
70
Not enough data
8.8
73
Not enough data
9.1
63
Not enough data
Generative AI
9.1
76
Not enough data
8.9
71
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
8
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
Functionality - AI Agent Builders
9.5
7
Not enough data
9.6
8
Not enough data
10.0
5
Not enough data
9.0
8
Not enough data
Data and Analytics - AI Agent Builders
9.3
5
Not enough data
10.0
8
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
10.0
5
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Starmind are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Starmind is categorized as Q&A Platforms and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Starmind
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.3%
Financial Services
6.1%
Other
52.9%
Insurance
21.4%
Chemicals
14.3%
Tobacco
7.1%
Real Estate
7.1%
Pharmaceuticals
7.1%
Other
42.9%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Is there an extract of the information that goes into starmind in the form of questions and answers?
1 Comment
Official Response from Starmind
Thank you for your question. Some of the key information extracted by Starmind from the questions and answers can be viewed in the "Experts" section. This...Read more
is it possible to show more personal information for the user's icon ?
1 Comment
Official Response from Starmind
This is good idea for improvement that we have just shared with the product team. They will revisit the existing solution and further user insights to make...Read more
Starmind has no more discussions with answers
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