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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Enterprise (92.9% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,316)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansStarmind
Star Rating
(14)4.8 out of 5
Market Segments
Enterprise (92.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about StarmindSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Knowledge Base functionality, scoring 9.7, which reviewers mention makes it easy to centralize and access information quickly. In contrast, Starmind, while still strong, has a slightly lower score of 9.4 in this area.
- Reviewers mention that Guru's Comments and Voting feature, rated at 9.2, fosters better collaboration among team members, whereas Starmind's perfect score of 10.0 in this feature indicates a superior user experience for feedback and engagement.
- G2 users highlight Guru's Ease of Setup with a score of 9.3, making it user-friendly for new adopters. On the other hand, Starmind lacks a score in this category, which may indicate a more complex onboarding process.
- Users on G2 report that Guru's Quality of Support is rated at 9.4, with many reviewers praising the responsiveness and helpfulness of the support team. Starmind, with a score of 9.2, also offers good support but may not match the level of service provided by Guru.
- Reviewers mention that Guru's Data Centralization - Insight Engines feature scores an impressive 9.6, allowing for effective data management and retrieval. Starmind, while competitive, has not been rated in this specific area, which could be a drawback for users needing robust data insights.
- Users say that Guru's Integrations score of 9.2 is beneficial for seamless connectivity with other tools, while Starmind's score of 9.6 indicates a broader range of integrations, which may appeal to users looking for extensive compatibility with existing systems.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Starmind
No pricing availableFree Trial
Guru
Free Trial is available
Starmind
No trial information availableRatings
Meets Requirements
9.2
1,913
8.7
14
Ease of Use
9.2
1,935
9.3
14
Ease of Setup
9.3
952
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.3
1,511
9.2
11
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,812
7.3
13
Features by Category
Content Management
9.3
108
Not enough data
9.2
107
Not enough data
9.3
107
Not enough data
Content Discovery
9.4
108
Not enough data
9.2
106
Not enough data
9.2
105
Not enough data
8.9
102
Not enough data
9.3
100
Not enough data
9.0
103
Not enough data
Generative AI
9.1
66
Not enough data
9.1
67
Not enough data
Administration
9.2
677
Not enough data
9.2
671
Not enough data
9.1
666
Not enough data
Knowledge Management
9.6
791
Not enough data
9.2
740
Not enough data
9.2
700
Not enough data
Compliance
9.2
688
Not enough data
9.1
657
Not enough data
9.2
653
Not enough data
9.1
632
Not enough data
Customer Support
9.2
761
Not enough data
9.2
720
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
630
Not enough data
9.3
651
Not enough data
9.1
634
Not enough data
Administration
9.2
678
Not enough data
9.3
701
Not enough data
9.4
769
Not enough data
Generative AI
9.0
485
Not enough data
Account Options
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
684
Not enough data
9.1
640
Not enough data
9.0
685
Not enough data
8.8
584
Not enough data
8.9
545
Not enough data
9.1
557
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
666
Not enough data
9.5
739
Not enough data
9.1
713
Not enough data
9.1
577
Not enough data
9.2
579
Not enough data
9.3
580
Not enough data
9.0
549
Not enough data
9.1
561
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
101
Not enough data
8.8
98
Not enough data
Compatibility
9.3
96
Not enough data
8.9
93
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.1
92
Not enough data
9.4
96
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
93
Not enough data
AI powered search - Enterprise Search Software
8.6
30
Not enough data
8.2
27
Not enough data
9.4
30
Not enough data
Functionality
9.0
92
Not enough data
9.3
95
Not enough data
9.1
94
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
28
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
30
Not enough data
8.4
30
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
55
Not enough data
9.2
58
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.3
52
Not enough data
8.2
54
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
56
Not enough data
8.7
51
Not enough data
8.6
54
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
56
Not enough data
8.8
54
Not enough data
Generative AI
9.0
58
Not enough data
8.8
56
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Starmind are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Starmind is categorized as Q&A Platforms and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Starmind
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Insurance
21.4%
Chemicals
14.3%
Tobacco
7.1%
Real Estate
7.1%
Pharmaceuticals
7.1%
Other
42.9%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Is there an extract of the information that goes into starmind in the form of questions and answers?
1 Comment
Official Response from Starmind
Thank you for your question. Some of the key information extracted by Starmind from the questions and answers can be viewed in the "Experts" section. This...Read more
is it possible to show more personal information for the user's icon ?
1 Comment
Official Response from Starmind
This is good idea for improvement that we have just shared with the product team. They will revisit the existing solution and further user insights to make...Read more
Starmind has no more discussions with answers
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