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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (40.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,326)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSquirro
Star Rating
(10)4.7 out of 5
Market Segments
Small-Business (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SquirroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in its integration capabilities, particularly with tools like Slack and Salesforce, making it a favorite among mid-market companies looking for seamless workflows. In contrast, Squirro, while also offering integrations, is noted for its advanced analytics features that appeal more to small businesses seeking data-driven insights.
- Reviewers mention that Guru's user-friendly interface and intuitive design contribute to its high ease of use score of 9.2, while Squirro, with a score of 9.4, is praised for its streamlined setup process, allowing small businesses to get started quickly without extensive training.
- G2 users highlight Guru's robust support system, achieving a quality of support score of 9.4, with many users appreciating the responsiveness of the support team. Squirro matches this score but lacks extensive user feedback on support, making it less clear how it performs in real-world scenarios.
- Users on G2 report that Guru's free trial option is a significant advantage for mid-market companies, allowing them to test the software before committing. Squirro does not offer a free trial, which may deter potential users who want to evaluate the product first.
- Reviewers say that Guru has a strong product direction with a score of 9.2, indicating ongoing improvements and feature updates. In contrast, Squirro shines with a perfect score of 10.0, suggesting that users feel very confident about its future development and enhancements.
- Users report that Guru has a high meet requirements score of 9.2, indicating it effectively meets the needs of its users, while Squirro slightly edges out with a score of 9.6, particularly noted for its ability to deliver actionable insights through its AI-driven analytics.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Squirro
No pricing availableFree Trial
Guru
Free Trial is available
Squirro
Free Trial is available
Ratings
Meets Requirements
9.2
1,919
9.6
8
Ease of Use
9.2
1,941
9.4
8
Ease of Setup
9.3
958
9.0
7
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.3
1,517
9.4
8
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,818
10.0
9
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Content Management
9.3
113
Not enough data
9.3
111
Not enough data
9.4
113
Not enough data
Content Discovery
9.4
114
Not enough data
9.2
112
Not enough data
9.2
111
Not enough data
9.0
106
Not enough data
9.3
104
Not enough data
9.1
107
Not enough data
Generative AI
9.2
72
Not enough data
9.2
73
Not enough data
Administration
9.2
680
Not enough data
9.2
674
Not enough data
9.1
670
Not enough data
Knowledge Management
9.6
796
Not enough data
9.2
743
Not enough data
9.2
703
Not enough data
Compliance
9.2
693
Not enough data
9.1
661
Not enough data
9.2
657
Not enough data
9.1
636
Not enough data
Customer Support
9.2
766
Not enough data
9.2
725
Not enough data
9.0
649
Not enough data
Data Security
9.2
636
Not enough data
9.2
634
Not enough data
9.3
655
Not enough data
9.1
637
Not enough data
Administration
9.2
683
Not enough data
9.3
706
Not enough data
9.4
774
Not enough data
Generative AI
9.0
490
Not enough data
Knowledge Pages
9.0
689
Not enough data
9.1
643
Not enough data
9.0
688
Not enough data
8.8
589
Not enough data
8.9
550
Not enough data
9.1
562
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.0
670
Not enough data
9.5
744
Not enough data
9.1
718
Not enough data
9.1
582
Not enough data
9.2
584
Not enough data
9.3
583
Not enough data
9.0
554
Not enough data
9.1
566
Not enough data
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Compatibility
9.3
101
Not enough data
8.9
97
Not enough data
8.9
95
Not enough data
Agentic AI - Enterprise Search Software
8.8
47
Not enough data
8.7
44
Not enough data
9.0
45
Not enough data
8.8
43
Not enough data
9.0
46
Not enough data
8.7
44
Not enough data
Search Queries
9.1
97
Not enough data
9.4
101
Not enough data
9.1
93
Not enough data
9.1
89
Not enough data
9.3
98
Not enough data
AI powered search - Enterprise Search Software
8.6
34
Not enough data
8.3
30
Not enough data
9.4
35
Not enough data
Functionality
9.0
96
Not enough data
9.3
100
Not enough data
9.1
98
Not enough data
Compatibility - Enterprise Search Software
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Not enough data
Functionality - Enterprise Search Software
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Not enough data
Search Queries - Enterprise Search Software
9.0
31
Not enough data
9.2
33
Not enough data
8.5
33
Not enough data
9.3
31
Not enough data
Responses
8.6
57
Not enough data
8.7
61
Not enough data
9.2
64
Not enough data
Automation - AI Agents
8.7
54
Not enough data
8.4
57
Not enough data
8.3
60
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
Platform
8.8
61
Not enough data
8.8
55
Not enough data
8.6
59
Not enough data
Autonomy - AI Agents
8.9
59
Not enough data
8.8
58
Not enough data
8.9
61
Not enough data
8.9
58
Not enough data
Generative AI
9.0
64
Not enough data
8.8
62
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Squirro are categorized as Insight Engines and Enterprise Search Software
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, AI Agent Builders, and AI IT Agents
Squirro is categorized as AI Chatbots, Operational Risk Management, Natural Language Generation (NLG), Enterprise Content Management (ECM), and Generative AI Infrastructure
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Squirro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
50.0%
Information Technology and Services
10.0%
Entertainment
10.0%
Computer Networking
10.0%
Apparel & Fashion
10.0%
Other
10.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What is Squirro used for?
1 Comment
Official Response from Squirro
Our precision-engineered AI solution empowers companies to elevate quality, accelerate speed, and reduce costs, while delivering scalable and impactful...Read more
Squirro has no more discussions with answers
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