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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$0.00
Guru
Star Rating
(2,344)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSlack
Star Rating
(37,697)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in overall user satisfaction, boasting a high G2 Score of 95.19. Users appreciate its seamless workflow and effective communication features, with one reviewer noting, "This is a great platform for connecting with my team," highlighting its role in enhancing daily interactions.
- Users say that Guru shines in providing precise answers, particularly for customer support needs. One user mentioned, "I like how Guru provides me with the exact answer or solution that I can provide to the customer," showcasing its effectiveness in delivering relevant information quickly.
- Reviewers mention that Slack's implementation process is notably quick and intuitive, with many users praising the "super easy" initial setup. This ease of onboarding is a significant advantage for teams looking to get started without extensive training.
- According to verified reviews, Guru's customer support is highly rated, with users appreciating the responsiveness and helpfulness of the support team. One user noted, "Guru’s customer support team has also been consistently helpful," which can be crucial for teams needing assistance during implementation.
- G2 reviewers highlight that while Slack is favored for its collaboration tools, such as channels for specific coordination, Guru offers a more organized user interface that integrates well with browsers. A user remarked, "In the guru.AI, UI is very simple and organized," making it user-friendly for everyday tasks.
- Users report that both platforms have strong features, but Slack leads in overall market presence with a larger user base and more reviews, indicating a broader acceptance in the small business segment. However, Guru's focus on mid-market solutions allows it to cater effectively to specific organizational needs.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Guru
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.2
1,933
9.2
30,891
Ease of Use
9.2
1,955
9.1
31,741
Ease of Setup
9.3
971
9.1
8,143
Ease of Admin
9.0
477
8.9
4,980
Quality of Support
9.3
1,530
8.8
21,456
Has the product been a good partner in doing business?
9.4
430
9.0
4,459
Product Direction (% positive)
9.2
1,831
8.7
30,204
Features by Category
Content Management
9.3
122
Not enough data
9.2
118
Not enough data
9.3
120
Not enough data
Content Discovery
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Not enough data
Generative AI
9.3
80
Not enough data
9.3
81
Not enough data
Business Instant Messaging
Not enough data
9.1
13846
Not enough data
9.0
14379
Not enough data
8.6
13708
Business Instant Messaging
Not enough data
8.5
10171
Not enough data
8.1
9507
Business Instant Messaging
Not enough data
9.1
13602
Not enough data
9.2
13241
Not enough data
9.0
11725
Generative AI - Business Instant Messaging
Not enough data
7.5
1478
AI - Business Instant Messaging
Not enough data
7.5
1464
Not enough data
7.9
1470
Not enough data
7.4
1448
Not enough data
7.4
1449
Agentic AI - Business Instant Messaging
Not enough data
7.6
871
Not enough data
7.6
863
Administration
9.2
682
Not enough data
9.2
679
Not enough data
9.1
672
Not enough data
Knowledge Management
9.6
803
Not enough data
9.2
744
Not enough data
9.2
703
Not enough data
Compliance
9.1
699
Not enough data
9.1
667
Not enough data
9.2
660
Not enough data
9.1
639
Not enough data
Customer Support
9.2
772
Not enough data
9.2
730
Not enough data
9.0
652
Not enough data
Data Security
9.2
638
Not enough data
9.2
637
Not enough data
9.3
660
Not enough data
9.1
639
Not enough data
Administration
9.2
689
Not enough data
9.3
711
Not enough data
9.4
781
Not enough data
Generative AI
9.1
496
Not enough data
Setup
Not enough data
9.0
667
Not enough data
8.9
658
Not enough data
8.6
645
Not enough data
8.9
665
Management
Not enough data
9.0
651
Not enough data
8.6
637
Not enough data
8.9
647
Generative AI
Not enough data
7.7
555
Agentic AI - Workflow Management
Not enough data
7.6
273
Not enough data
7.9
269
Not enough data
8.0
276
Not enough data
7.8
274
Not enough data
7.9
273
Not enough data
7.8
273
Not enough data
8.0
273
Account Options
Not enough data
9.1
268
Not enough data
8.3
267
Not enough data
8.6
259
Not enough data
8.6
263
Not enough data
8.9
268
Not enough data
8.8
264
Q&A Tools
Not enough data
9.0
267
Not enough data
9.0
265
Not enough data
9.1
269
Not enough data
8.6
259
Not enough data
9.0
264
Not enough data
8.8
260
Not enough data
8.5
256
Not enough data
8.8
257
Not enough data
8.4
255
Knowledge Pages
9.0
692
8.4
325
9.1
647
8.2
328
9.0
694
8.0
317
8.8
593
8.0
314
8.9
557
7.9
311
9.0
569
8.3
312
Knowledge Dissemination
8.9
672
8.1
306
9.0
675
8.7
311
9.5
753
8.9
313
9.1
725
8.9
313
9.1
592
8.3
310
9.2
592
8.2
303
9.3
589
8.6
314
9.0
558
8.6
304
9.1
573
8.5
301
Agentic AI - Knowledge Base
8.7
104
7.8
185
9.0
108
7.8
185
8.9
105
7.7
183
Login Options
Not enough data
9.0
740
Not enough data
8.5
722
Productivity
Not enough data
8.0
704
Not enough data
8.2
709
Not enough data
8.6
713
Not enough data
7.8
691
Not enough data
7.9
688
Customization
Not enough data
8.5
705
Not enough data
9.0
719
Not enough data
8.6
696
Agentic AI - Unified Workspaces
Not enough data
7.4
388
Not enough data
7.5
386
Compatibility
9.3
109
8.9
81
8.9
101
8.9
84
9.0
97
8.8
79
Agentic AI - Enterprise Search Software
8.6
55
8.2
50
8.8
46
8.1
47
9.0
51
8.7
48
8.9
46
8.3
48
9.0
52
8.3
48
8.7
46
8.4
46
Search Queries
9.1
101
8.6
80
9.4
103
9.0
79
9.1
96
8.6
79
9.1
91
8.9
80
9.3
106
8.8
77
AI powered search - Enterprise Search Software
8.5
41
8.5
14
8.4
34
8.6
14
9.5
41
8.3
14
Functionality
8.9
101
8.8
79
9.3
104
8.8
78
9.1
102
9.0
81
Compatibility - Enterprise Search Software
9.0
32
8.9
16
9.5
35
8.7
14
8.7
32
8.9
15
Functionality - Enterprise Search Software
9.0
32
8.8
15
9.6
32
9.0
14
9.2
33
9.0
15
Search Queries - Enterprise Search Software
9.0
33
8.8
14
9.2
35
8.6
14
8.5
36
8.3
15
9.3
33
8.9
15
Automation
Not enough data
8.8
1166
Not enough data
8.8
1141
Not enough data
8.5
1120
Administration
Not enough data
8.8
1138
Not enough data
8.6
1106
Not enough data
9.4
1161
Project management
Not enough data
8.7
1126
Not enough data
8.5
1096
Not enough data
8.5
1112
Not enough data
8.5
1102
Not enough data
8.5
1097
Not enough data
8.3
1072
Not enough data
8.2
1091
Workload
Not enough data
8.4
1061
Not enough data
8.8
1094
Not enough data
8.6
1063
Not enough data
8.4
1054
Communication & Collaboration
Not enough data
9.3
1190
Not enough data
9.0
1112
Not enough data
9.3
1165
Cost Management
Not enough data
8.0
1044
Not enough data
8.1
1044
Not enough data
8.1
1040
Integration
Not enough data
8.6
1059
Not enough data
8.4
1044
Not enough data
8.4
1033
Generative AI
Not enough data
7.5
992
Not enough data
7.6
989
Agentic AI - Work Management
Not enough data
7.6
494
Not enough data
7.7
491
Not enough data
8.0
491
Not enough data
7.7
491
Communication
Not enough data
9.4
1108
Not enough data
9.3
1092
Not enough data
8.8
1024
Not enough data
8.9
1016
Not enough data
9.1
1018
Content & Documents
Not enough data
9.1
1054
Not enough data
8.9
1019
Not enough data
8.7
1031
Not enough data
8.1
981
Controls
Not enough data
8.3
971
Not enough data
8.1
967
Not enough data
8.6
974
Not enough data
8.4
973
Not enough data
8.2
955
Project Management
Not enough data
8.4
970
Not enough data
8.3
956
Not enough data
8.5
964
Not enough data
8.6
960
Remote Collaboration
Not enough data
9.0
977
Not enough data
8.7
952
Not enough data
8.9
968
Not enough data
7.8
943
Generative AI
Not enough data
7.2
906
Not enough data
7.3
902
Agentic AI - Project Collaboration
Not enough data
7.4
419
Not enough data
7.6
421
Responses
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Not enough data
Automation - AI Agents
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Not enough data
Platform
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Not enough data
Autonomy - AI Agents
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Not enough data
Generative AI
9.0
73
Not enough data
8.9
72
Not enough data
Customization - AI Agent Builders
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Not enough data
Data and Analytics - AI Agent Builders
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.3
266
Not enough data
7.5
266
Action Item Detection - AI Note-taking Software
Not enough data
8.5
10
Not enough data
8.8
10
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
11
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
10
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
11
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.6
11
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.6
12
Searchable Note Archives - AI Note-taking Software
Not enough data
8.3
10
Speaker Identification - AI Note-taking Software
Not enough data
8.8
11
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Slack are categorized as Knowledge Base and Enterprise Search Software
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
Slack is categorized as Unified Workspaces, Work Management, Q&A Platforms, AI Note-Taking Software, Business Instant Messaging, Project Collaboration, Workflow Management, and Audio Conferencing
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
52.9%
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.6%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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