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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$0.00
Guru
Star Rating
(2,329)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSlack
Star Rating
(37,491)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Slack excels in its integration capabilities, with a score of 9.0, allowing seamless connections with various tools. In contrast, Guru, while also strong at 9.1, is noted for its specific integrations with knowledge management systems, which users find particularly beneficial for maintaining organizational knowledge.
- Reviewers mention that Guru's quality of support is outstanding, scoring 9.3, with many highlighting the responsiveness and helpfulness of the support team. Slack, while still good at 8.8, has received feedback indicating that response times can be slower during peak hours.
- Users on G2 say that Guru's ease of use is a standout feature, scoring 9.3, with many appreciating its intuitive interface for knowledge sharing. Slack, with a score of 9.1, is also user-friendly but has been noted for a steeper learning curve when it comes to advanced features.
- Reviewers mention that Guru's knowledge sharing capabilities are exceptional, scoring 9.5, with users praising features like in-content feedback and version history. Slack, while effective for communication, scores lower at 8.9 in this area, as it lacks dedicated knowledge management features.
- Users say that Guru's proactive assistance features, scoring 9.1, help teams stay informed and engaged with relevant content. Slack, at 8.3, offers notifications but lacks the same level of contextual assistance that users find valuable in Guru.
- G2 users report that Guru's advanced search capabilities, scoring 9.6, allow for efficient retrieval of information, which is crucial for teams managing large volumes of knowledge. Slack, with a score of 8.3, provides search functionality but is often seen as less effective in finding specific documents or information quickly.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Guru
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.2
1,921
9.2
30,755
Ease of Use
9.2
1,943
9.1
31,570
Ease of Setup
9.3
960
9.1
7,984
Ease of Admin
9.0
477
8.9
4,964
Quality of Support
9.3
1,519
8.8
21,336
Has the product been a good partner in doing business?
9.4
430
9.0
4,443
Product Direction (% positive)
9.2
1,820
8.7
30,069
Features by Category
Content Management
9.3
114
Not enough data
9.2
112
Not enough data
9.3
114
Not enough data
Content Discovery
9.4
114
Not enough data
9.2
113
Not enough data
9.2
112
Not enough data
9.0
106
Not enough data
9.3
104
Not enough data
9.1
107
Not enough data
Generative AI
9.2
73
Not enough data
9.2
74
Not enough data
Business Instant Messaging
Not enough data
9.1
13799
Not enough data
9.0
14308
Not enough data
8.6
13661
Business Instant Messaging
Not enough data
8.5
10140
Not enough data
8.1
9484
Business Instant Messaging
Not enough data
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11678
Generative AI - Business Instant Messaging
Not enough data
7.5
1469
AI - Business Instant Messaging
Not enough data
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Agentic AI - Business Instant Messaging
Not enough data
7.6
865
Not enough data
7.6
859
Administration
9.2
680
Not enough data
9.2
675
Not enough data
9.1
670
Not enough data
Knowledge Management
9.6
798
Not enough data
9.2
743
Not enough data
9.2
703
Not enough data
Compliance
9.1
694
Not enough data
9.1
661
Not enough data
9.2
657
Not enough data
9.1
637
Not enough data
Customer Support
9.2
766
Not enough data
9.2
725
Not enough data
9.0
649
Not enough data
Data Security
9.2
636
Not enough data
9.2
634
Not enough data
9.3
656
Not enough data
9.1
637
Not enough data
Administration
9.2
685
Not enough data
9.3
707
Not enough data
9.4
776
Not enough data
Generative AI
9.0
491
Not enough data
Setup
Not enough data
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Management
Not enough data
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Generative AI
Not enough data
7.7
549
Agentic AI - Workflow Management
Not enough data
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Account Options
Not enough data
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Q&A Tools
Not enough data
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Knowledge Pages
9.0
690
8.4
322
9.1
644
8.3
326
9.0
689
8.0
315
8.8
590
8.0
312
8.9
551
7.9
309
9.1
563
8.3
310
Knowledge Dissemination
8.9
670
8.2
304
9.0
671
8.7
309
9.5
745
8.9
310
9.1
719
8.9
310
9.1
583
8.3
307
9.2
585
8.2
301
9.3
584
8.6
309
9.0
555
8.6
301
9.1
567
8.6
299
Agentic AI - Knowledge Base
8.6
102
7.8
182
9.0
105
7.8
183
8.9
103
7.7
181
Login Options
Not enough data
9.0
734
Not enough data
8.5
716
Productivity
Not enough data
8.0
699
Not enough data
8.3
703
Not enough data
8.6
708
Not enough data
7.8
686
Not enough data
7.9
683
Customization
Not enough data
8.5
696
Not enough data
9.0
708
Not enough data
8.6
687
Agentic AI - Unified Workspaces
Not enough data
7.4
385
Not enough data
7.5
383
Compatibility
9.3
102
8.9
80
8.9
97
8.9
83
8.9
95
8.8
78
Agentic AI - Enterprise Search Software
8.7
48
8.2
49
8.7
44
8.1
46
9.0
45
8.7
47
8.8
43
8.3
47
9.0
47
8.3
47
8.7
44
8.4
45
Search Queries
9.1
97
8.6
79
9.4
101
9.0
78
9.1
94
8.6
78
9.1
89
8.9
79
9.3
99
8.8
76
AI powered search - Enterprise Search Software
8.6
35
8.5
13
8.3
30
8.6
13
9.4
35
8.3
13
Functionality
9.0
96
8.8
78
9.3
101
8.9
77
9.1
98
9.0
80
Compatibility - Enterprise Search Software
8.9
30
8.9
15
9.5
33
8.7
13
8.7
30
8.9
14
Functionality - Enterprise Search Software
8.9
30
8.8
14
9.6
30
9.1
13
9.1
31
9.0
14
Search Queries - Enterprise Search Software
9.0
31
8.8
13
9.2
33
8.6
13
8.5
33
8.3
14
9.3
31
8.9
14
Automation
Not enough data
8.8
1140
Not enough data
8.8
1125
Not enough data
8.5
1102
Administration
Not enough data
8.8
1122
Not enough data
8.6
1090
Not enough data
9.4
1131
Project management
Not enough data
8.7
1108
Not enough data
8.5
1084
Not enough data
8.5
1095
Not enough data
8.5
1090
Not enough data
8.5
1083
Not enough data
8.3
1060
Not enough data
8.2
1078
Workload
Not enough data
8.3
1049
Not enough data
8.8
1073
Not enough data
8.6
1051
Not enough data
8.4
1042
Communication & Collaboration
Not enough data
9.2
1111
Not enough data
9.0
1086
Not enough data
9.3
1102
Cost Management
Not enough data
8.0
1033
Not enough data
8.1
1033
Not enough data
8.1
1029
Integration
Not enough data
8.6
1045
Not enough data
8.4
1034
Not enough data
8.4
1021
Generative AI
Not enough data
7.5
982
Not enough data
7.6
979
Agentic AI - Work Management
Not enough data
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Communication
Not enough data
9.4
1074
Not enough data
9.3
1063
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Content & Documents
Not enough data
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Controls
Not enough data
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Project Management
Not enough data
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Remote Collaboration
Not enough data
9.0
966
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Generative AI
Not enough data
7.2
897
Not enough data
7.3
896
Agentic AI - Project Collaboration
Not enough data
7.4
415
Not enough data
7.6
417
Responses
8.6
57
Not enough data
8.7
62
Not enough data
9.2
65
Not enough data
Automation - AI Agents
8.7
54
Not enough data
8.4
58
Not enough data
8.3
60
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
Platform
8.8
61
Not enough data
8.8
55
Not enough data
8.6
60
Not enough data
Autonomy - AI Agents
8.9
60
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
8.9
58
Not enough data
Generative AI
9.0
65
Not enough data
8.8
63
Not enough data
Customization - AI Agent Builders
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.3
264
Not enough data
7.5
264
Action Item Detection - AI Note-taking Software
Not enough data
8.3
8
Not enough data
8.8
8
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
9
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
8
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
9
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.7
9
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.5
10
Searchable Note Archives - AI Note-taking Software
Not enough data
8.1
8
Speaker Identification - AI Note-taking Software
Not enough data
8.7
9
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Slack are categorized as Knowledge Base and Enterprise Search Software
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
Slack is categorized as Unified Workspaces, Work Management, Q&A Platforms, AI Note-Taking Software, Business Instant Messaging, Project Collaboration, Workflow Management, and Audio Conferencing
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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