Compare Guru and Shelf 
Featured Products
At a Glance
Market Segments
Mid-Market (56.6% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Guru
Star Rating
(2,317)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruShelf
Star Rating
(141)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a verified source of truth, which significantly reduces the need for "shoulder-tapping" among team members. Users appreciate the Trust Score system that ensures information accuracy, making knowledge sharing straightforward and efficient.
- Users say that Shelf provides a centralized location for all company knowledge, making it easy to find necessary information without sifting through excessive data. This organization helps save time and enhances productivity, particularly for teams that rely on quick access to information.
- Reviewers mention that Guru's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies the setup experience. This ease of use is a significant advantage for teams looking to get started without extensive training.
- According to verified reviews, Shelf's integration capabilities are praised for their seamless connection with contact center solutions. Users have noted that features like the Search Copilot have drastically reduced the time agents spend searching for answers, enhancing overall efficiency.
- G2 reviewers highlight that while both products have similar star ratings, Guru's overall user satisfaction is reflected in its higher G2 Score, indicating a stronger performance in quality and support metrics. Users frequently commend Guru for its responsive customer support and helpful resources.
- Users report that while Shelf offers valuable features for managing knowledge, such as optimizing content for AI chatbots, it faces challenges in user experience compared to Guru. Some users find Guru's templates and AI tools more intuitive, which contributes to a smoother day-to-day usability.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Shelf
No pricing availableFree Trial
Guru
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.3
1,888
9.2
98
Ease of Use
9.3
1,910
9.4
99
Ease of Setup
9.3
924
9.6
60
Ease of Admin
9.0
476
9.5
62
Quality of Support
9.4
1,487
9.7
94
Has the product been a good partner in doing business?
9.4
429
9.8
61
Product Direction (% positive)
9.2
1,786
9.2
93
Features by Category
Content Management
9.6
91
Not enough data
9.5
94
Not enough data
9.5
89
Not enough data
Content Discovery
9.5
94
Not enough data
9.5
91
Not enough data
9.5
89
Not enough data
9.2
86
Not enough data
9.6
86
Not enough data
9.5
86
Not enough data
Generative AI
9.4
48
Not enough data
9.4
51
Not enough data
Administration
9.3
644
9.1
41
9.2
641
9.2
35
9.2
635
9.3
36
Knowledge Management
9.7
763
9.7
60
9.3
709
9.3
48
9.2
673
9.0
52
Compliance
9.3
657
9.4
44
9.3
626
9.5
40
9.3
623
9.4
36
9.2
601
9.1
28
Customer Support
9.2
731
9.4
62
9.2
692
9.2
51
9.1
616
9.1
53
Data Security
9.2
602
9.3
31
9.3
596
9.3
33
9.4
621
9.5
39
9.2
602
Feature Not Available
Administration
9.2
650
9.2
41
9.3
672
9.4
52
9.5
738
9.7
56
Generative AI
9.1
460
Not enough data
Knowledge Pages
9.0
660
8.6
22
9.1
614
9.1
23
9.1
659
9.0
24
8.9
556
8.8
23
8.9
517
7.8
9
9.1
527
8.2
12
Knowledge Dissemination
9.0
641
9.0
22
9.1
640
9.1
24
9.5
715
9.4
24
9.2
686
8.4
25
9.2
553
8.7
13
9.2
555
7.6
7
9.4
557
9.0
12
9.0
530
7.9
8
9.2
538
9.0
10
Agentic AI - Knowledge Base
8.8
79
Not enough data
9.0
80
Not enough data
9.0
81
Not enough data
Compatibility
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
8.9
31
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.2
82
Not enough data
AI powered search - Enterprise Search Software
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Not enough data
Functionality
9.1
80
Not enough data
9.4
80
Not enough data
9.3
84
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.2
44
Not enough data
8.9
47
Not enough data
Automation - AI Agents
8.7
39
Not enough data
8.7
44
Not enough data
8.8
44
Not enough data
9.0
45
Not enough data
9.1
43
Not enough data
Platform
9.1
44
Not enough data
9.3
45
Not enough data
9.0
46
Not enough data
Autonomy - AI Agents
9.1
44
Not enough data
9.1
42
Not enough data
9.2
46
Not enough data
9.2
44
Not enough data
Generative AI
8.9
48
Not enough data
9.0
44
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.8
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
9.3
7
Not enough data
9.8
7
Not enough data
10.0
5
Not enough data
9.2
6
Not enough data
Data and Analytics - AI Agent Builders
9.2
6
Not enough data
9.8
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.7
6
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
7
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Shelf are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Shelf is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Financial Services
16.3%
Consumer Services
11.1%
Food & Beverages
6.7%
Telecommunications
5.9%
Leisure, Travel & Tourism
5.2%
Other
54.8%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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