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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,313)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, while Shelf shines in Ease of Admin with a higher score of 9.5. Reviewers mention that Guru's onboarding process is straightforward, but Shelf's administrative features are more intuitive, making it easier for teams to manage.
- Reviewers mention that Shelf has a slight edge in Quality of Support with a score of 9.7 compared to Guru's 9.4. Users on G2 appreciate Shelf's responsive customer service, often highlighting quick resolution times and helpful support staff.
- Users say that both products perform well in Knowledge Base functionality, scoring 9.7 each. However, reviewers mention that Guru's Versioning and Version History feature is particularly robust, allowing for easy tracking of document changes, while Shelf's version control is seen as less comprehensive.
- G2 users report that Shelf outperforms Guru in Search Analysis with a score of 9.5 versus Guru's 9.6. Reviewers mention that Shelf's search capabilities are more advanced, providing better filtering options and faster results, which enhances user experience.
- Users report that Guru's Content Management features, particularly Document Collaboration, score 9.0, while Shelf's collaboration tools are rated higher at 9.5. Reviewers mention that Shelf's real-time editing capabilities are more seamless, making teamwork more efficient.
- Reviewers mention that both products have strong Integrations, but Shelf's score of 9.3 slightly edges out Guru's 9.2. Users on G2 appreciate Shelf's ability to connect with a wider range of third-party applications, enhancing overall functionality.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Shelf
No pricing availableFree Trial
Guru
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.2
1,910
9.2
97
Ease of Use
9.3
1,932
9.4
98
Ease of Setup
9.3
949
9.6
59
Ease of Admin
9.0
476
9.5
62
Quality of Support
9.3
1,508
9.7
93
Has the product been a good partner in doing business?
9.4
429
9.8
61
Product Direction (% positive)
9.2
1,809
9.2
92
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
676
9.1
41
9.2
670
9.2
35
9.1
665
9.3
36
Knowledge Management
9.6
789
9.7
59
9.2
739
9.3
48
9.2
700
9.0
52
Compliance
9.2
686
9.4
44
9.2
656
9.5
40
9.2
652
9.4
36
9.1
631
9.1
28
Customer Support
9.2
759
9.5
61
9.2
718
9.2
51
9.0
646
9.1
53
Data Security
9.2
633
9.3
31
9.2
629
9.3
33
9.3
650
9.5
39
9.1
633
Feature Not Available
Administration
9.2
677
9.2
41
9.3
700
9.4
52
9.4
767
9.7
56
Generative AI
9.0
483
Not enough data
Knowledge Pages
9.0
683
8.6
22
9.1
640
9.1
23
9.0
682
9.0
24
8.8
582
8.8
23
8.9
542
7.8
9
9.1
554
8.2
12
Knowledge Dissemination
8.9
667
9.0
22
9.0
665
9.1
24
9.5
736
9.4
24
9.1
712
8.4
25
9.1
574
8.7
13
9.2
576
7.6
7
9.3
580
9.0
12
9.0
547
7.9
8
9.2
558
9.0
10
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Not enough data
Compatibility
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Not enough data
Functionality
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Shelf are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Shelf is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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