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Compare Guru and Shelf 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
No pricing available
Guru
Star Rating
(2,335)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Shelf. Users appreciate the chat feature that effectively provides answers for customer support needs, enhancing the overall experience.
- Users say that Guru's implementation process is straightforward and efficient, with many highlighting the intuitive onboarding wizard that allows for quick setup. In contrast, Shelf, while functional, does not receive the same level of praise for its setup experience.
- Reviewers mention that Guru's user interface is simple and organized, making it easy to navigate daily tasks. Users have noted that it integrates seamlessly into their browser, creating a native ecosystem that enhances usability, whereas Shelf's interface is seen as less intuitive.
- According to verified reviews, Guru's customer support is highly rated, with users noting the responsiveness and helpfulness of the support team. In comparison, while Shelf's support is adequate, it does not consistently receive the same level of acclaim.
- Users highlight that Shelf offers a centralized location for company knowledge, which helps in organizing information efficiently. However, Guru's ability to provide precise answers and solutions is often seen as a more valuable feature for day-to-day operations.
- Reviewers note that both products have strong capabilities in knowledge management, but Guru's advanced features, such as the guru.AI functionality, are frequently mentioned as superior in delivering relevant information quickly, giving it an edge in performance and reliability.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
Shelf
No pricing availableFree Trial
Guru
Free Trial is available
Shelf
No trial information availableRatings
Meets Requirements
9.2
1,917
9.2
97
Ease of Use
9.3
1,939
9.4
98
Ease of Setup
9.3
955
9.6
59
Ease of Admin
9.0
476
9.5
62
Quality of Support
9.3
1,515
9.7
93
Has the product been a good partner in doing business?
9.4
429
9.8
61
Product Direction (% positive)
9.2
1,815
9.2
92
Features by Category
Content Management
9.4
110
Not enough data
9.3
108
Not enough data
9.4
108
Not enough data
Content Discovery
9.4
111
Not enough data
9.3
108
Not enough data
9.3
107
Not enough data
8.9
103
Not enough data
9.5
100
Not enough data
9.2
102
Not enough data
Generative AI
9.3
70
Not enough data
9.3
71
Not enough data
Administration
9.2
674
9.1
41
9.2
667
9.2
35
9.1
663
9.3
36
Knowledge Management
9.6
791
9.7
59
9.3
734
9.3
48
9.2
695
9.0
52
Compliance
9.2
686
9.4
44
9.2
656
9.5
40
9.2
648
9.4
36
9.1
626
9.1
28
Customer Support
9.2
761
9.5
61
9.2
720
9.2
51
9.0
642
9.1
53
Data Security
9.2
630
9.3
31
9.2
624
9.3
33
9.3
648
9.5
39
9.1
629
Feature Not Available
Administration
9.2
674
9.2
41
9.3
699
9.4
52
9.4
769
9.7
56
Generative AI
9.0
486
Not enough data
Knowledge Pages
9.0
682
8.6
22
9.1
635
9.1
23
9.1
682
9.0
24
8.8
579
8.8
23
8.9
543
7.8
9
9.1
554
8.2
12
Knowledge Dissemination
8.9
662
9.0
22
9.1
663
9.1
24
9.5
738
9.4
24
9.1
712
8.4
25
9.1
578
8.7
13
9.2
578
7.6
7
9.3
578
9.0
12
9.0
549
7.9
8
9.2
562
9.0
10
Agentic AI - Knowledge Base
8.7
96
Not enough data
9.0
98
Not enough data
8.9
96
Not enough data
Compatibility
9.3
98
Not enough data
8.9
94
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.8
46
Not enough data
8.7
42
Not enough data
8.9
46
Not enough data
8.8
41
Not enough data
9.0
45
Not enough data
8.7
42
Not enough data
Search Queries
9.1
92
Not enough data
9.5
95
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
98
Not enough data
AI powered search - Enterprise Search Software
8.4
37
Not enough data
8.4
31
Not enough data
9.5
36
Not enough data
Functionality
9.0
94
Not enough data
9.4
96
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
9.0
29
Not enough data
9.5
30
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
9.0
29
Not enough data
9.6
29
Not enough data
9.2
30
Not enough data
Search Queries - Enterprise Search Software
9.1
30
Not enough data
9.2
31
Not enough data
8.6
31
Not enough data
9.4
29
Not enough data
Responses
8.7
57
Not enough data
8.8
62
Not enough data
9.2
65
Not enough data
Automation - AI Agents
8.8
52
Not enough data
8.4
61
Not enough data
8.4
63
Not enough data
8.9
57
Not enough data
9.0
54
Not enough data
Platform
8.8
59
Not enough data
8.9
58
Not enough data
8.6
61
Not enough data
Autonomy - AI Agents
8.9
59
Not enough data
8.9
60
Not enough data
8.8
63
Not enough data
9.0
57
Not enough data
Generative AI
9.1
65
Not enough data
8.9
65
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
7
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.4
6
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
8.8
7
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.9
6
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Shelf are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Shelf is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.6%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.2%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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