# Guru, ProProfs Knowledge Base Software, Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service Comparison

| | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,317 | 30 | 7,333 | 737 | 
| **Largest Market Segment** | Mid-Market (56.4% of reviews) | Mid-Market (46.7% of reviews) | Mid-Market (42.8% of reviews) | Enterprise (42.2% of reviews) | 
| **Entry Level Price** | Contact Us | $1,080.00 Per Year | Starting at $25.00 1 User Per Month | $4,200.00 1 User Per Year | 

---
## Top Pros & Cons

### Guru

Pros:
- Ease of Use (726 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (148 reviews)
- Inefficient Search (146 reviews)

### ProProfs Knowledge Base Software

**Not enough data**

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (63 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.3 (1884 reviews) | 9.2 (22 reviews) | 8.6 (2849 reviews) | 8.5 (599 reviews) | 
  | **Ease of Use** | 9.3 (1906 reviews) | 9.5 (22 reviews) | 8.4 (5462 reviews) | 8.3 (621 reviews) | 
  | **Ease of Setup** | 9.3 (919 reviews) | 8.9 (11 reviews) | 7.9 (4215 reviews) | 8.0 (458 reviews) | 
  | **Ease of Admin** | 9.0 (475 reviews) | 9.0 (10 reviews) | 8.2 (1560 reviews) | 8.1 (242 reviews) | 
  | **Quality of Support** | 9.4 (1482 reviews) | 9.3 (21 reviews) | 8.3 (2625 reviews) | 8.1 (582 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (428 reviews) | 8.8 (10 reviews) | 8.7 (1541 reviews) | 8.6 (243 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1781 reviews) | 9.4 (19 reviews) | 8.3 (2797 reviews) | 8.7 (605 reviews) | 

---
## Pricing

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1728 |
| **Sprinklr Service** | 8.0/10 | 192 |

#### Ticket and Case Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (1216 reviews) ✓ Verified | 8.6 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.4 (1228 reviews) ✓ Verified | 8.5 (71 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.4 (1279 reviews) ✓ Verified | 8.6 (73 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (1185 reviews) ✓ Verified | 7.9 (69 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.1 (985 reviews) | 8.0 (64 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 7.9 (1170 reviews) ✓ Verified | 8.3 (69 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (1157 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.6 (1073 reviews) ✓ Verified | 8.2 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (182 reviews) | 7.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (181 reviews) | 7.0 (46 reviews) | 

#### Agentic AI - Help Desk

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (76 reviews) | 6.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (68 reviews) | 6.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.5 (71 reviews) | 7.1 (18 reviews) | 

#### Communication Channels

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.4 (1027 reviews) ✓ Verified | 8.1 (63 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.6 (1217 reviews) ✓ Verified | 8.1 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.2 (865 reviews) | 7.8 (68 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.0 (811 reviews) ✓ Verified | 8.9 (67 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.1 (771 reviews) | 7.0 (59 reviews) | 

#### Platform

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.8 (558 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | 
| **Customization ** | Not enough data | Not enough data | 8.3 (823 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (704 reviews) ✓ Verified | 8.6 (80 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.3 (646 reviews) ✓ Verified | 8.2 (77 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.2 (1165 reviews) ✓ Verified | 8.9 (85 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (1182 reviews) ✓ Verified | 8.9 (86 reviews) ✓ Verified | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.4/10 | 137 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Content Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Data Centralization - Insight Engines** | 9.6 (86 reviews) | Not enough data | Not enough data | Not enough data | 
| **Archiving - Insight Engines** | 9.6 (87 reviews) | Not enough data | Not enough data | Not enough data | 
| **Search Analysis - Insight Engines** | 9.5 (83 reviews) | Not enough data | Not enough data | Not enough data | 

#### Content Discovery

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Search Interface - Insight Engines** | 9.4 (87 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Functionality - Insight Engines** | 9.5 (85 reviews) | Not enough data | Not enough data | Not enough data | 
| **NLP Functionality - Insight Engines** | 9.5 (82 reviews) | Not enough data | Not enough data | Not enough data | 
| **Data Mining - Insight Engines** | 9.2 (83 reviews) | Not enough data | Not enough data | Not enough data | 
| **Structured Navigation - Insight Engines** | 9.6 (81 reviews) | Not enough data | Not enough data | Not enough data | 
| **Machine Learning - Insight Engines** | 9.5 (82 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | 9.3 (43 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.4 (45 reviews) | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.3/10 | 916 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Sprinklr Service** | 8.4/10 | 67 |

#### Administration

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Database Management ** | 9.3 (640 reviews) | Not enough data | 8.8 (232 reviews) | 8.6 (50 reviews) | 
| **Data Workflows** | 9.2 (635 reviews) | Not enough data | 8.8 (231 reviews) | 8.4 (47 reviews) | 
| **Issue Management** | 9.2 (630 reviews) | Not enough data | 8.7 (229 reviews) | 8.4 (47 reviews) | 

#### Knowledge Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Knowledge Base** | 9.7 (757 reviews) | Not enough data | 8.8 (225 reviews) | 8.4 (48 reviews) | 
| **Publishing Workflows** | 9.3 (704 reviews) | Not enough data | 8.6 (215 reviews) | 8.3 (47 reviews) | 
| **Analytics** | 9.2 (668 reviews) | Not enough data | 8.5 (214 reviews) | 8.7 (52 reviews) | 

#### Compliance

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Policies and Controls** | 9.3 (650 reviews) | Not enough data | 8.7 (231 reviews) | 8.3 (48 reviews) | 
| **Data Governance** | 9.3 (621 reviews) | Not enough data | 8.7 (229 reviews) | 8.5 (48 reviews) | 
| **Compliance** | 9.3 (618 reviews) | Not enough data | 8.6 (229 reviews) | 8.5 (45 reviews) | 
| **Auditing** | 9.2 (596 reviews) | Not enough data | 8.6 (226 reviews) | 8.3 (44 reviews) | 

#### Customer Support

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Intelligent Search** | 9.2 (725 reviews) | Not enough data | 8.2 (214 reviews) | 8.0 (46 reviews) | 
| **Suggestions** | 9.2 (685 reviews) | Not enough data | 8.2 (208 reviews) | 8.1 (44 reviews) | 
| **Decision Trees** | 9.1 (613 reviews) | Not enough data | 8.0 (197 reviews) | 7.9 (45 reviews) | 

#### Data Security

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Risk Data Attributes** | 9.2 (598 reviews) | Not enough data | 8.6 (220 reviews) | 8.4 (45 reviews) | 
| **Data Transport** | 9.3 (592 reviews) | Not enough data | 8.7 (222 reviews) | 8.4 (45 reviews) | 
| **Access Management** | 9.3 (615 reviews) | Not enough data | 9.0 (222 reviews) | 8.6 (48 reviews) | 
| **Multi-Factor Authentication** | 9.2 (598 reviews) | Not enough data | 9.1 (223 reviews) | 8.6 (47 reviews) | 

#### Administration

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Integrations** | 9.2 (645 reviews) | Not enough data | 8.6 (215 reviews) | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | 9.3 (666 reviews) | Not enough data | 8.9 (216 reviews) | 8.6 (44 reviews) | 
| **Performance and Reliability** | 9.5 (733 reviews) | Not enough data | 8.9 (220 reviews) | 8.6 (45 reviews) | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Summarization** | 9.1 (456 reviews) | Not enough data | 7.6 (152 reviews) | 7.3 (41 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |

#### Call Analytics

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 5.7 (33 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 6.0 (35 reviews) | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 6.1 (31 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 6.3 (34 reviews) | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 5.8 (31 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 6.3 (30 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 6.7 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 6.8 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 137 |
| **Sprinklr Service** | N/A | N/A |

#### Channels

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.6 (129 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 8.4 (120 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 7.6 (119 reviews) | Not enough data | 

#### Design

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.4 (119 reviews) | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 8.0 (119 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.3 (122 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 8.4 (121 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.5 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (112 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |
| **Sprinklr Service** | N/A | N/A |

#### Usability

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (204 reviews) | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (181 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Sprinklr Service** | 7.9/10 | 58 |

#### Quality Assurance

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.8 (72 reviews) | 8.2 (51 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.7 (69 reviews) | 7.9 (50 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.7 (72 reviews) | 8.4 (51 reviews) | 

#### Engagement

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.8 (70 reviews) | 8.1 (51 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (70 reviews) | 8.0 (50 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (70 reviews) | 7.7 (48 reviews) | 

#### Performance

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (71 reviews) | 7.9 (49 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.8 (71 reviews) | 8.3 (46 reviews) | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (61 reviews) | 6.9 (42 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (62 reviews) | 7.2 (41 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.1/10 | 876 |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Knowledge Pages

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Templates** | 9.0 (654 reviews) | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 9.1 (611 reviews) | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 9.1 (653 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.9 (551 reviews) | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | 8.9 (510 reviews) | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | 9.1 (522 reviews) | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Page Analytics** | 9.0 (639 reviews) | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.1 (634 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.5 (711 reviews) | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.2 (682 reviews) | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 9.2 (546 reviews) | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | 9.2 (550 reviews) | Not enough data | Not enough data | Not enough data | 
| **Organization** | 9.4 (556 reviews) | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | 9.0 (527 reviews) | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | 9.2 (531 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Adaptive Learning** | 8.7 (77 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.9 (77 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (78 reviews) | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Sprinklr Service** | 7.4/10 | 174 |

#### Channels

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 7.5 (277 reviews) | 6.9 (142 reviews) | 
| **Social** | Not enough data | Not enough data | 7.4 (270 reviews) | 8.4 (145 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.9 (276 reviews) | 7.9 (138 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.4 (267 reviews) | 7.5 (140 reviews) | 
| **Email** | Not enough data | Not enough data | 8.8 (283 reviews) | 7.6 (135 reviews) | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.0 (218 reviews) | 6.6 (113 reviews) | 

#### Functions

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 7.9 (271 reviews) | 7.5 (139 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.0 (269 reviews) | 7.6 (132 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 7.6 (259 reviews) | 7.3 (134 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 7.2 (256 reviews) | 7.3 (132 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 7.2 (257 reviews) | 6.8 (131 reviews) | 
| **IVR** | Not enough data | Not enough data | 7.2 (261 reviews) | 7.1 (135 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.7 (260 reviews) | 7.6 (128 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.0 (261 reviews) | 8.0 (129 reviews) | 

#### Agentic AI - Contact Center

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.3 (7 reviews) | 5.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.6 (8 reviews) | 6.7 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 6.2 (22 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.0 (7 reviews) | 6.5 (22 reviews) | 

#### Administrative

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 7.9 (257 reviews) | 7.8 (130 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 8.5 (261 reviews) | 7.8 (130 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.5 (260 reviews) | 8.4 (144 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.7 (250 reviews) | 7.8 (131 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.7 (255 reviews) | 7.9 (142 reviews) | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.2/10 | 127 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Compatibility

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Federated Search** | 9.3 (74 reviews) | Not enough data | Not enough data | Not enough data | 
| **File Types** | 9.1 (72 reviews) | Not enough data | Not enough data | Not enough data | 
| **Global Language Support** | 9.1 (75 reviews) | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 8.9 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.9 (25 reviews) | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.2 (25 reviews) | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 9.0 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (25 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (24 reviews) | Not enough data | Not enough data | Not enough data | 

#### Search Queries

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Typo Tolerance** | 9.4 (73 reviews) | Not enough data | Not enough data | Not enough data | 
| **Faceted Search** | 9.4 (76 reviews) | Not enough data | Not enough data | Not enough data | 
| **Synonyms** | 9.3 (72 reviews) | Not enough data | Not enough data | Not enough data | 
| **Highlighting** | 9.4 (69 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language** | 9.2 (74 reviews) | Not enough data | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 9.0 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Relevance Tuning** | 9.1 (18 reviews) | Not enough data | Not enough data | Not enough data | 
| **NLP & Semantic search** | 9.1 (18 reviews) | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Personalization** | 9.2 (74 reviews) | Not enough data | Not enough data | Not enough data | 
| **Search Analytics** | 9.4 (75 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 9.3 (80 reviews) | Not enough data | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **File Types** | 9.2 (18 reviews) | Not enough data | Not enough data | Not enough data | 
| **Federated Search** | 9.6 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Global Language Support** | 8.7 (18 reviews) | Not enough data | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Personalization** | 9.2 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Search Analytics** | 9.6 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 9.4 (20 reviews) | Not enough data | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Highlighting** | 9.6 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Faceted Search** | 8.9 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Typo Tolerance** | 9.5 (19 reviews) | Not enough data | Not enough data | Not enough data | 
| **Synonyms** | 9.8 (18 reviews) | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.0/10 | 106 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Responses

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Personalization** | 9.1 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | 9.3 (38 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.8 (40 reviews) | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Sales Follow-Up** | 8.7 (35 reviews) | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | 8.6 (37 reviews) | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | 8.7 (37 reviews) | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | 8.9 (41 reviews) | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | 9.1 (38 reviews) | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Conversation Editor** | 9.0 (38 reviews) | Not enough data | Not enough data | Not enough data | 
| **Integration** | 9.3 (41 reviews) | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 9.2 (40 reviews) | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Independent Decision Making** | 9.1 (40 reviews) | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | 9.1 (39 reviews) | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | 9.1 (39 reviews) | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | 9.2 (41 reviews) | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | 8.8 (41 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.0 (39 reviews) | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 74 |

#### Responses

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Control** | Not enough data | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 8.5 (57 reviews) | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 8.3 (53 reviews) | 

#### Platform

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 8.5 (54 reviews) | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Branding** | Not enough data | Not enough data | Not enough data | 8.5 (56 reviews) | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 8.7 (56 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 8.4 (56 reviews) | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 8.2 (53 reviews) | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 7.9 (38 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.8 (37 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Sprinklr Service** | 8.3/10 | 44 |

#### Workforce Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 7.9 (59 reviews) | 9.0 (33 reviews) | 
| **Skills Management** | Not enough data | Not enough data | 7.9 (58 reviews) | 8.2 (33 reviews) | 
| **Shift Scheduling** | Not enough data | Not enough data | 7.5 (58 reviews) | 8.1 (34 reviews) | 
| **Agent Self-Service** | Not enough data | Not enough data | 7.8 (57 reviews) | 8.1 (33 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 7.6 (57 reviews) | 8.1 (32 reviews) | 

#### Administration

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.3 (60 reviews) | 7.8 (36 reviews) | 
| **Performance Analysis** | Not enough data | Not enough data | 8.3 (58 reviews) | 8.7 (35 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.4 (58 reviews) | 8.6 (36 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 7.7 (56 reviews) | 8.1 (33 reviews) | 
| **Intraday Management** | Not enough data | Not enough data | 7.7 (56 reviews) | 8.1 (35 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Sprinklr Service** | N/A | N/A |

#### Conversational Platform

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (105 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 8.7 (104 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.1 (101 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.3 (107 reviews) | Not enough data | 

#### Support Automation

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (103 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.2 (101 reviews) | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 8.1 (103 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.0 (101 reviews) | Not enough data | 

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (97 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (96 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 |
| **Sprinklr Service** | N/A | N/A |

#### Customer Support

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (147 reviews) | Not enough data | 
| **Speech** | Not enough data | Not enough data | 8.0 (144 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (145 reviews) | Not enough data | 

#### Automation

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.3 (153 reviews) | Not enough data | 
| **Customization** | Not enough data | Not enough data | 8.2 (148 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.1 (148 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 7.6 (143 reviews) | Not enough data | 
| **Language** | Not enough data | Not enough data | 7.7 (140 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 7.5 (140 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1012 |
| **Sprinklr Service** | 7.9/10 | 194 |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (110 reviews) | 7.8 (74 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (111 reviews) | 7.4 (72 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.8 (110 reviews) | 7.2 (72 reviews) | 

#### Communication

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.5 (313 reviews) ✓ Verified | 7.9 (101 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.6 (332 reviews) ✓ Verified | 8.3 (111 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.4 (279 reviews) ✓ Verified | 7.6 (98 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (281 reviews) ✓ Verified | 8.3 (101 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 7.8 (162 reviews) | 7.3 (95 reviews) | 

####  Internal Use

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.3 (823 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.3 (298 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 8.5 (290 reviews) ✓ Verified | 7.9 (101 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (322 reviews) ✓ Verified | 8.4 (101 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 8.5 (293 reviews) ✓ Verified | 8.0 (102 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.7 (326 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |
| **Sprinklr Service** | 7.6/10 | 66 |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (128 reviews) | 7.5 (41 reviews) | 

#### Self-Service Experience

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (9 reviews) | 8.6 (597 reviews) | 8.0 (53 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (8 reviews) | 8.3 (580 reviews) | 7.6 (54 reviews) | 
| **Community Forums** | Not enough data | 7.1 (7 reviews) | 8.3 (529 reviews) | 7.3 (53 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.0 (216 reviews) | 8.1 (51 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.4 (227 reviews) | 7.6 (52 reviews) | 

#### Self-Service Platform

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.4 (225 reviews) | 8.1 (53 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.6 (234 reviews) | 7.8 (52 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.7 (204 reviews) | 7.5 (54 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (217 reviews) | 7.7 (54 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (8 reviews) | 6.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.5 (8 reviews) | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.9 (9 reviews) | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.8 (8 reviews) | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.8 (8 reviews) | 7.3 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Sprinklr Service** | 7.6/10 | 408 |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (56 reviews) | 6.9 (233 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (56 reviews) | 6.8 (224 reviews) | 

#### Process

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (246 reviews) | 8.3 (315 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (266 reviews) | 7.8 (313 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.3 (227 reviews) | 8.2 (312 reviews) | 

#### Channels

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.8 (275 reviews) | 7.3 (285 reviews) | 
| **Social** | Not enough data | Not enough data | 8.4 (250 reviews) | 8.8 (336 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.5 (233 reviews) | 7.2 (277 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.6 (234 reviews) | 6.6 (266 reviews) | 
| **Text** | Not enough data | Not enough data | 8.6 (216 reviews) | 7.5 (273 reviews) | 

#### Insight

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (232 reviews) | 7.7 (295 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (267 reviews) | 8.3 (319 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.5 (206 reviews) | 7.9 (287 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 8.7 (254 reviews) | 7.6 (285 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 7.8 (12 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Sprinklr Service** | 7.0/10 | 115 |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (81 reviews) | 7.1 (103 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (82 reviews) | 7.0 (103 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Sprinklr Service** | N/A | N/A |

#### Generative AI

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Security** | Not enough data | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 8.7 (30 reviews) | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 10.0/10 | 13 |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Natural Language Configuration** | 10.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | 10.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | 10.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 6.2 (31 reviews) | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 6.0 (31 reviews) | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 5.3 (30 reviews) | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 5.8 (30 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 5.8 (30 reviews) | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 5.6 (30 reviews) | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 5.7 (30 reviews) | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 5.9 (29 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 7.2 (29 reviews) | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 7.1 (29 reviews) | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Knowledge Base

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to Guru (6):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)

**Unique to ProProfs Knowledge Base Software (5):** [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Sprinklr Service (13):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Guru | ProProfs Knowledge Base Software | Agentforce Service (formerly Salesforce Service Cloud) | Sprinklr Service | 
|---|---|---|---|---|
| **Small-Business** | 14.2% | 43.3% | 18.7% | 27.5% | 
| **Mid-Market** | 56.4% | 46.7% | 42.8% | 30.3% | 
| **Enterprise** | 29.4% | 10.0% | 38.5% | 42.2% | 

### By Industry

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.8%
- **Telecommunications:** 3.8%
- **Entertainment:** 3.4%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to Guru

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11898 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12428 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (161 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39049 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (516 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4353 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11898 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7617 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12428 reviews)

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7617 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Sprinklr Service

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

---
## Top Discussions

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/guru-vs-proprofs-knowledge-base-software-vs-agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service)