Compare Guru and ProProfs Knowledge Base Software
Featured Products
At a Glance
Market Segments
Mid-Market (56.5% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us
$1,080.00 Per Year
Guru
Star Rating
(2,316)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Guru
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a seamless knowledge-sharing environment, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making it easy for teams to access reliable knowledge.
- Users say that ProProfs Knowledge Base Software offers a friendly and straightforward interface for creating structured user manuals. This intuitive design allows for quick content updates, which users find particularly beneficial compared to legacy tools that require lengthy deployment processes.
- Reviewers mention that Guru's ease of use and integration capabilities make it a favorite among teams looking for a hassle-free setup. The platform's simple templates and AI tools enhance user experience, allowing for efficient knowledge management without steep learning curves.
- According to verified reviews, ProProfs shines in its customization options, enabling users to tailor their knowledge base with templates, fonts, colors, and logos. This flexibility is highlighted by users who appreciate the ability to create a unique look and feel for their documentation.
- G2 reviewers report that while both products have strong support ratings, Guru's recent feedback emphasizes its quick implementation and integration, making it a go-to choice for teams that need to hit the ground running with minimal downtime.
- Users say that ProProfs provides excellent live support, which is a significant advantage for those who may need immediate assistance while creating or managing their knowledge base. This level of support is often contrasted with Guru's more automated approach, which some users find less personal.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Guru
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.3
1,884
9.2
22
Ease of Use
9.3
1,906
9.5
22
Ease of Setup
9.3
919
8.9
11
Ease of Admin
9.0
475
9.0
10
Quality of Support
9.4
1,482
9.3
21
Has the product been a good partner in doing business?
9.4
428
8.8
10
Product Direction (% positive)
9.2
1,781
9.4
19
Features by Category
Content Management
9.6
86
Not enough data
9.6
87
Not enough data
9.5
83
Not enough data
Content Discovery
9.4
87
Not enough data
9.5
85
Not enough data
9.5
82
Not enough data
9.2
83
Not enough data
9.6
81
Not enough data
9.5
82
Not enough data
Generative AI
9.3
43
Not enough data
9.4
45
Not enough data
Administration
9.3
640
Not enough data
9.2
635
Not enough data
9.2
630
Not enough data
Knowledge Management
9.7
757
Not enough data
9.3
704
Not enough data
9.2
668
Not enough data
Compliance
9.3
650
Not enough data
9.3
621
Not enough data
9.3
618
Not enough data
9.2
596
Not enough data
Customer Support
9.2
725
Not enough data
9.2
685
Not enough data
9.1
613
Not enough data
Data Security
9.2
598
Not enough data
9.3
592
Not enough data
9.3
615
Not enough data
9.2
598
Not enough data
Administration
9.2
645
Not enough data
9.3
666
Not enough data
9.5
733
Not enough data
Generative AI
9.1
456
Not enough data
Knowledge Pages
9.0
654
8.3
6
9.1
611
8.6
6
9.1
653
9.2
6
8.9
551
Feature Not Available
8.9
510
Not enough data
9.1
522
Not enough data
Knowledge Dissemination
9.0
639
8.9
6
9.1
634
9.4
6
9.5
711
9.2
6
9.2
682
9.4
6
9.2
546
Not enough data
9.2
550
Not enough data
9.4
556
Not enough data
9.0
527
Not enough data
9.2
531
Not enough data
Agentic AI - Knowledge Base
8.7
77
Not enough data
8.9
77
Not enough data
8.9
78
Not enough data
Compatibility
9.3
74
Not enough data
9.1
72
Not enough data
9.1
75
Not enough data
Agentic AI - Enterprise Search Software
8.9
24
Not enough data
8.9
25
Not enough data
9.2
25
Not enough data
9.0
24
Not enough data
8.9
25
Not enough data
8.8
24
Not enough data
Search Queries
9.4
73
Not enough data
9.4
76
Not enough data
9.3
72
Not enough data
9.4
69
Not enough data
9.2
74
Not enough data
AI powered search - Enterprise Search Software
9.0
19
Not enough data
9.1
18
Not enough data
9.1
18
Not enough data
Functionality
9.2
74
Not enough data
9.4
75
Not enough data
9.3
80
Not enough data
Compatibility - Enterprise Search Software
9.2
18
Not enough data
9.6
19
Not enough data
8.7
18
Not enough data
Functionality - Enterprise Search Software
9.2
19
Not enough data
9.6
19
Not enough data
9.4
20
Not enough data
Search Queries - Enterprise Search Software
9.6
19
Not enough data
8.9
19
Not enough data
9.5
19
Not enough data
9.8
18
Not enough data
Responses
9.1
40
Not enough data
9.3
38
Not enough data
8.8
40
Not enough data
Automation - AI Agents
8.7
35
Not enough data
8.6
37
Not enough data
8.7
37
Not enough data
8.9
41
Not enough data
9.1
38
Not enough data
Platform
9.0
38
Not enough data
9.3
41
Not enough data
9.2
40
Not enough data
Autonomy - AI Agents
9.1
40
Not enough data
9.1
39
Not enough data
9.1
39
Not enough data
9.2
41
Not enough data
Generative AI
8.8
41
Not enough data
9.0
39
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and ProProfs Knowledge Base Software are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.4%
Information Technology and Services
10.6%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.4%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Alternatives
Discussions
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What is Guru platform?
2 Comments
CA
Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:...Read more
How do I cancel my plan?
1 Comment
Official Response from ProProfs Knowledge Base Software
It's simple. Just email us at sales@proprofs.comRead more
Can I change plans at any time?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes. Simply email sales@proprofs.comRead more
What types of payment do you accept?
1 Comment
Official Response from ProProfs Knowledge Base Software
Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional...Read more
