Compare Guru and ProProfs Knowledge Base Software 
Featured Products
At a Glance
Market Segments
Mid-Market (56.6% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us
$1,080.00 Per Year
Guru
Star Rating
(2,316)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a seamless knowledge-sharing environment, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making it easy for teams to access reliable knowledge.
- Users say that ProProfs Knowledge Base Software offers a friendly and straightforward interface for creating structured user manuals. This intuitive design allows for quick content updates, which users find particularly beneficial compared to legacy tools that require lengthy deployment processes.
- Reviewers mention that Guru's ease of use and integration capabilities make it a favorite among teams looking for a hassle-free setup. The platform's simple templates and AI tools enhance user experience, allowing for efficient knowledge management without steep learning curves.
- According to verified reviews, ProProfs shines in its customization options, enabling users to tailor their knowledge base with templates, fonts, colors, and logos. This flexibility is highlighted by users who appreciate the ability to create a unique look and feel for their documentation.
- G2 reviewers report that while both products have strong support ratings, Guru's recent feedback emphasizes its quick implementation and integration, making it a go-to choice for teams that need to hit the ground running with minimal downtime.
- Users say that ProProfs provides excellent live support, which is a significant advantage for those who may need immediate assistance while creating or managing their knowledge base. This level of support is often contrasted with Guru's more automated approach, which some users find less personal.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Guru
Free Trial is available
ProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.3
1,888
9.2
22
Ease of Use
9.3
1,910
9.5
22
Ease of Setup
9.3
924
8.9
11
Ease of Admin
9.0
476
9.0
10
Quality of Support
9.4
1,487
9.3
21
Has the product been a good partner in doing business?
9.4
429
8.8
10
Product Direction (% positive)
9.2
1,786
9.4
19
Features by Category
Content Management
9.6
91
Not enough data
9.5
94
Not enough data
9.5
89
Not enough data
Content Discovery
9.5
94
Not enough data
9.5
91
Not enough data
9.5
89
Not enough data
9.2
86
Not enough data
9.6
86
Not enough data
9.5
86
Not enough data
Generative AI
9.4
48
Not enough data
9.4
51
Not enough data
Administration
9.3
644
Not enough data
9.2
641
Not enough data
9.2
635
Not enough data
Knowledge Management
9.7
763
Not enough data
9.3
709
Not enough data
9.2
673
Not enough data
Compliance
9.3
657
Not enough data
9.3
626
Not enough data
9.3
623
Not enough data
9.2
601
Not enough data
Customer Support
9.2
731
Not enough data
9.2
692
Not enough data
9.1
616
Not enough data
Data Security
9.2
602
Not enough data
9.3
596
Not enough data
9.4
621
Not enough data
9.2
602
Not enough data
Administration
9.2
650
Not enough data
9.3
672
Not enough data
9.5
738
Not enough data
Generative AI
9.1
460
Not enough data
Knowledge Pages
9.0
660
8.3
6
9.1
614
8.6
6
9.1
659
9.2
6
8.9
556
Feature Not Available
8.9
517
Not enough data
9.1
527
Not enough data
Knowledge Dissemination
9.0
641
8.9
6
9.1
640
9.4
6
9.5
715
9.2
6
9.2
686
9.4
6
9.2
553
Not enough data
9.2
555
Not enough data
9.4
557
Not enough data
9.0
530
Not enough data
9.2
538
Not enough data
Agentic AI - Knowledge Base
8.8
79
Not enough data
9.0
80
Not enough data
9.0
81
Not enough data
Compatibility
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
8.9
31
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.2
82
Not enough data
AI powered search - Enterprise Search Software
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Not enough data
Functionality
9.1
80
Not enough data
9.4
80
Not enough data
9.3
84
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.2
44
Not enough data
8.9
47
Not enough data
Automation - AI Agents
8.7
39
Not enough data
8.7
44
Not enough data
8.8
44
Not enough data
9.0
45
Not enough data
9.1
43
Not enough data
Platform
9.1
44
Not enough data
9.3
45
Not enough data
9.0
46
Not enough data
Autonomy - AI Agents
9.1
44
Not enough data
9.1
42
Not enough data
9.2
46
Not enough data
9.2
44
Not enough data
Generative AI
8.9
48
Not enough data
9.0
44
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.8
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
9.3
7
Not enough data
9.8
7
Not enough data
10.0
5
Not enough data
9.2
6
Not enough data
Data and Analytics - AI Agent Builders
9.2
6
Not enough data
9.8
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.7
6
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
7
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and ProProfs Knowledge Base Software are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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