Introducing G2.ai, the future of software buying.Try now
Compare Guru and Process Street 
Featured Products
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Free Trial Per Month
Guru
Star Rating
(2,343)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansProcess Street
Star Rating
(458)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in user experience, particularly highlighting its simple and organized UI that integrates seamlessly into browsers. Users appreciate how this makes everyday tasks easier and more efficient, with one reviewer noting the system's responsiveness in providing exact answers for customer support needs.
- Users say that Process Street shines in its ability to create detailed step-by-step guides with screenshots, which can be easily updated. This feature is particularly beneficial for teams looking to maintain current documentation and streamline workflows, ensuring that everyone stays on track.
- According to verified reviews, Guru's implementation process is praised for being quick and straightforward, allowing teams to get up and running without unnecessary delays. Reviewers mention that the onboarding experience is intuitive, making it easier for new users to adapt.
- Reviewers mention that Process Street offers great customization options, allowing teams to tailor workflows to fit their specific needs. This flexibility is appreciated, especially in environments where processes can vary significantly, helping to reduce the stress of missed steps.
- G2 reviewers highlight that Guru's customer support is a strong point, with many users noting the effectiveness of the chat feature and the helpfulness of the support team. This level of assistance contributes to a positive overall experience, making users feel supported in their operations.
- Users report that while Process Street is effective in streamlining workflows, some find that it can be less intuitive than Guru, particularly in terms of setup. Reviewers have mentioned challenges in configuring the system to meet their specific workflow needs, which can lead to a steeper learning curve.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Guru
Free Trial is available
Process Street
Free Trial is available
Ratings
Meets Requirements
9.2
1,932
8.9
350
Ease of Use
9.2
1,954
8.8
356
Ease of Setup
9.3
970
8.7
222
Ease of Admin
9.0
476
8.8
206
Quality of Support
9.3
1,529
9.1
280
Has the product been a good partner in doing business?
9.4
429
9.2
190
Product Direction (% positive)
9.2
1,830
8.7
333
Features by Category
Content Management
9.3
122
Not enough data
9.2
118
Not enough data
9.3
120
Not enough data
Content Discovery
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Not enough data
Generative AI
9.3
80
Not enough data
9.3
81
Not enough data
Administration
9.2
682
Not enough data
9.2
679
Not enough data
9.1
672
Not enough data
Knowledge Management
9.6
803
Not enough data
9.2
744
Not enough data
9.2
703
Not enough data
Compliance
9.1
699
Not enough data
9.1
667
Not enough data
9.2
660
Not enough data
9.1
639
Not enough data
Customer Support
9.2
772
Not enough data
9.2
730
Not enough data
9.0
652
Not enough data
Data Security
9.2
638
Not enough data
9.2
637
Not enough data
9.3
660
Not enough data
9.1
639
Not enough data
Administration
9.2
689
Not enough data
9.3
711
Not enough data
9.4
781
Not enough data
Generative AI
9.1
496
Not enough data
Setup
Not enough data
8.7
112
Not enough data
8.9
122
Not enough data
8.5
103
Not enough data
8.6
110
Management
Not enough data
8.9
103
Not enough data
8.6
84
Not enough data
8.6
86
Generative AI
Not enough data
7.7
48
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Task Tracking
Not enough data
8.8
104
Not enough data
8.8
109
Not enough data
9.0
113
Checklist Options
Not enough data
8.7
113
Not enough data
8.6
92
Not enough data
8.5
75
Software Availability
Not enough data
8.6
98
Not enough data
8.9
104
Not enough data
7.7
72
Not enough data
9.0
104
Knowledge Pages
9.0
691
Not enough data
9.1
646
Not enough data
9.0
693
Not enough data
8.8
593
Not enough data
8.9
557
Not enough data
9.0
568
Not enough data
Knowledge Dissemination
8.9
672
Not enough data
9.0
674
Not enough data
9.5
753
Not enough data
9.1
724
Not enough data
9.1
591
Not enough data
9.2
591
Not enough data
9.3
588
Not enough data
9.0
557
Not enough data
9.2
572
Not enough data
Agentic AI - Knowledge Base
8.7
104
Not enough data
9.0
108
Not enough data
8.9
105
Not enough data
Compatibility
9.3
109
Not enough data
8.9
101
Not enough data
9.0
97
Not enough data
Agentic AI - Enterprise Search Software
8.6
55
Not enough data
8.8
46
Not enough data
9.0
51
Not enough data
8.9
46
Not enough data
9.0
52
Not enough data
8.7
46
Not enough data
Search Queries
9.1
101
Not enough data
9.4
103
Not enough data
9.1
96
Not enough data
9.1
91
Not enough data
9.3
106
Not enough data
AI powered search - Enterprise Search Software
8.5
41
Not enough data
8.4
34
Not enough data
9.5
41
Not enough data
Functionality
8.9
100
Not enough data
9.4
103
Not enough data
9.1
101
Not enough data
Compatibility - Enterprise Search Software
9.0
32
Not enough data
9.5
35
Not enough data
8.7
32
Not enough data
Functionality - Enterprise Search Software
9.0
32
Not enough data
9.6
32
Not enough data
9.2
33
Not enough data
Search Queries - Enterprise Search Software
9.0
33
Not enough data
9.2
35
Not enough data
8.5
36
Not enough data
9.3
33
Not enough data
Nonconformance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality system
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inspection Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Services
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Not enough data
Automation - AI Agents
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Not enough data
Platform
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Not enough data
Autonomy - AI Agents
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Not enough data
Generative AI
9.0
73
Not enough data
8.9
72
Not enough data
Development Tools
Not enough data
9.0
14
Not enough data
8.3
12
Not enough data
9.1
13
Field Tools
Not enough data
6.9
6
Not enough data
7.9
12
Not enough data
7.4
12
Not enough data
7.5
16
Not enough data
Feature Not Available
Not enough data
8.9
16
Back Office Tools
Not enough data
7.6
14
Not enough data
9.0
14
Not enough data
8.1
13
Onboarding Setup
Not enough data
9.2
105
Not enough data
8.7
98
Not enough data
9.1
103
Project Tracking
Not enough data
8.6
89
Not enough data
8.3
80
Not enough data
8.7
89
Not enough data
8.9
98
Not enough data
8.6
89
Customer Engagement
Not enough data
8.1
82
Not enough data
8.4
80
Not enough data
8.1
76
Not enough data
8.5
82
Not enough data
8.5
85
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workflows - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
12
Not enough data
8.6
11
Process Management
Not enough data
8.8
148
Not enough data
8.3
123
Not enough data
8.7
134
Not enough data
8.2
75
Not enough data
8.3
62
Not enough data
8.5
71
Not enough data
8.3
63
Customization
Not enough data
8.4
97
Not enough data
9.1
145
Not enough data
9.0
129
Not enough data
9.1
90
Not enough data
9.0
74
Collaboration
Not enough data
8.9
139
Not enough data
8.6
104
Not enough data
9.1
136
Not enough data
9.2
129
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
9.1
81
Customization - AI Agent Builders
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Not enough data
Data and Analytics - AI Agent Builders
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
User Interface Design
Not enough data
8.9
9
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
9.4
8
Data Control
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
9.3
9
Publishing
Not enough data
8.5
9
Not enough data
9.0
8
Not enough data
9.6
8
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Process Street are categorized as AI Agents For Business Operations
Unique Categories
Guru is categorized as Knowledge Base, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Process Street is categorized as Business Process Management, Workflow Management, Standard Operating Procedures, Policy Management, Client Onboarding, HR Compliance, Quality Management (QMS), Audit Management, Operational Risk Management, Security Compliance, No-Code Development Platforms, and Mobile Forms Automation
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Process Street
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
52.9%
Real Estate
12.6%
Information Technology and Services
10.3%
Marketing and Advertising
9.2%
Computer Software
8.1%
Financial Services
5.8%
Other
53.9%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Has anyone integrated with the CRM application, Insightly?
2 Comments
JG
Sorry, we did not perform any integrations with this product! Process Street is pretty pliable though, I would check with Insighlty to see how deep their...Read more
How do you use Process streets?
2 Comments
KT
I use Process Street to manage my customers' onboarding journey!Read more
What does Process Street do?
2 Comments
SK
It allows your team to share tasks within larger group projects and automates many steps or tasks as well.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
