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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansLucidworks Fusion
Star Rating
(12)4.5 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Lucidworks FusionSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Lucidworks Fusion excels in "Data Centralization - Insight Engines" with a score of 9.6, making it a strong choice for organizations needing robust data management. In contrast, Guru's strength lies in its "Knowledge Base" feature, which received a score of 9.7, indicating a superior capability for knowledge sharing and documentation.
- Reviewers mention that Guru's "Ease of Use" is rated at 9.2, significantly higher than Lucidworks Fusion's score of 8.3. This suggests that users find Guru more intuitive and user-friendly, which can be crucial for teams looking to minimize training time.
- G2 users highlight that Lucidworks Fusion's "Search Analysis - Insight Engines" feature scores 9.5, showcasing its advanced search capabilities. However, users on G2 also note that Guru's "Search Analytics" feature, rated at 9.6, provides excellent insights into user behavior, making it a strong contender for analytics-focused teams.
- Reviewers say that Lucidworks Fusion's "Performance and Reliability" is rated at 9.5, indicating a robust and dependable platform for enterprise-level applications. Conversely, Guru's "Quality of Support" received a high score of 9.4, suggesting that users appreciate the responsive customer service and assistance available when needed.
- Users report that Lucidworks Fusion offers superior "Integrations" with a score of 9.2, which is essential for organizations needing to connect various tools and platforms. In comparison, Guru's "User, Role, and Access Management" feature, rated at 9.3, is praised for its flexibility and control over user permissions, making it ideal for teams with diverse access needs.
- Reviewers mention that Guru's "Knowledge Sharing" feature scores 9.5, which is particularly beneficial for teams focused on collaboration and information dissemination. In contrast, Lucidworks Fusion's "Content Management" capabilities, while strong, do not match the collaborative focus that users find in Guru's offerings.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Lucidworks Fusion
No pricing availableFree Trial
Guru
Free Trial is available
Lucidworks Fusion
No trial information availableRatings
Meets Requirements
9.2
1,910
8.6
12
Ease of Use
9.3
1,932
8.3
12
Ease of Setup
9.3
949
7.8
10
Ease of Admin
9.0
476
8.5
9
Quality of Support
9.3
1,508
8.3
12
Has the product been a good partner in doing business?
9.4
429
7.5
8
Product Direction (% positive)
9.2
1,809
7.7
10
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Not enough data
Knowledge Management
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Not enough data
Compliance
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Not enough data
Customer Support
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Not enough data
Administration
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Not enough data
Generative AI
9.0
483
Not enough data
Merchandising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
582
Not enough data
8.9
542
Not enough data
9.1
554
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
665
Not enough data
9.5
736
Not enough data
9.1
712
Not enough data
9.1
574
Not enough data
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
558
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Not enough data
Compatibility
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Not enough data
Functionality
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Not enough data
Search Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Experience Management - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Lucidworks Fusion are categorized as Enterprise Search Software
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
Lucidworks Fusion is categorized as E-Commerce Search, E-Merchandising, E-Commerce Personalization, and Site Search Software
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lucidworks Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Hospital & Health Care
16.7%
Telecommunications
8.3%
Retail
8.3%
Non-Profit Organization Management
8.3%
Insurance
8.3%
Other
50.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
On what infrastructure can customers deploy Lucidworks Fusion?
1 Comment
Official Response from Lucidworks Fusion
Lucidworks Fusion can be deployed on any public cloud, on-premise, or as a hybrid solution across both. Lucidworks manages operations on either AWS or GCP....Read more
What data sources can users connect to Fusion?
1 Comment
Official Response from Lucidworks Fusion
Lucidworks Fusion offers more than 100 connectors to a variety of data sources, including: Salesforce, Sharepoint, Google Drive, Slack, ServiceNow, Amazon...Read more
How does Fusion deliver AI capabilities?
1 Comment
Official Response from Lucidworks Fusion
Fusion uses AI extensively through every stage of enriching data, during ingest and at query time, for understanding user intent and personalizing insights...Read more
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