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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Free Trial 50 Seats Per Month
Guru
Star Rating
(2,329)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in its Knowledge Base functionality, scoring 9.7, which allows for easy access to information. In contrast, livepro Knowledge Management received a slightly lower score of 9.6, indicating that while it is effective, Guru may offer a more robust experience in this area.
- Reviewers mention that livepro Knowledge Management shines in Quality of Support, achieving a score of 9.8 compared to Guru's 9.4. This suggests that users may find livepro's customer service more responsive and helpful when issues arise.
- G2 users highlight Guru's superior Search Analytics with a score of 9.6, which enhances the ability to find relevant information quickly. Users on G2 note that livepro's search capabilities, while still effective, scored lower at 8.9, indicating potential room for improvement.
- Users say that Guru's Document Collaboration feature, scoring 9.0, allows for seamless teamwork on documents, but livepro Knowledge Management slightly outperforms it with a score of 9.5, suggesting a more integrated collaborative experience.
- Reviewers mention that livepro Knowledge Management offers better Compliance features, scoring 9.7 compared to Guru's 9.2. This indicates that livepro may provide more comprehensive tools for managing data governance and compliance requirements.
- Users report that Guru's Integrations score of 9.6 is impressive, allowing for a wide range of third-party applications to be connected. However, livepro Knowledge Management's score of 9.4 suggests it also offers solid integration options, though perhaps not as extensive as Guru's.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Guru
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.2
1,921
9.6
62
Ease of Use
9.2
1,943
9.7
63
Ease of Setup
9.3
960
9.2
50
Ease of Admin
9.0
477
9.1
48
Quality of Support
9.3
1,519
9.8
60
Has the product been a good partner in doing business?
9.4
430
10.0
46
Product Direction (% positive)
9.2
1,820
9.8
58
Features by Category
Content Management
9.3
114
Not enough data
9.2
112
Not enough data
9.3
114
Not enough data
Content Discovery
9.4
114
Not enough data
9.2
113
Not enough data
9.2
112
Not enough data
9.0
106
Not enough data
9.3
104
Not enough data
9.1
107
Not enough data
Generative AI
9.2
73
Not enough data
9.2
74
Not enough data
Administration
9.2
680
9.4
18
9.2
675
8.9
16
9.1
670
9.3
16
Knowledge Management
9.6
798
9.7
17
9.2
743
9.7
12
9.2
703
9.2
12
Compliance
9.1
694
9.8
16
9.1
661
9.8
15
9.2
657
9.8
14
9.1
637
9.4
15
Customer Support
9.2
766
9.6
12
9.2
725
8.5
11
9.0
649
9.5
13
Data Security
9.2
636
9.7
11
9.2
634
9.5
11
9.3
656
9.8
16
9.1
637
9.4
11
Administration
9.2
685
9.5
10
9.3
707
9.6
13
9.4
776
9.9
14
Generative AI
9.0
491
9.3
5
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.1
18
Not enough data
8.0
15
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.1
16
Not enough data
8.9
17
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Knowledge Pages
9.0
690
Not enough data
9.1
644
Not enough data
9.0
689
Not enough data
8.8
590
Not enough data
8.9
551
Not enough data
9.1
563
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.0
671
Not enough data
9.5
745
Not enough data
9.1
719
Not enough data
9.1
583
Not enough data
9.2
585
Not enough data
9.3
584
Not enough data
9.0
555
Not enough data
9.1
567
Not enough data
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Not enough data
Compatibility
9.3
102
Not enough data
8.9
97
Not enough data
8.9
95
Not enough data
Agentic AI - Enterprise Search Software
8.7
48
Not enough data
8.7
44
Not enough data
9.0
45
Not enough data
8.8
43
Not enough data
9.0
47
Not enough data
8.7
44
Not enough data
Search Queries
9.1
97
Not enough data
9.4
101
Not enough data
9.1
94
Not enough data
9.1
89
Not enough data
9.3
99
Not enough data
AI powered search - Enterprise Search Software
8.6
35
Not enough data
8.3
30
Not enough data
9.4
35
Not enough data
Functionality
9.0
96
Not enough data
9.3
101
Not enough data
9.1
98
Not enough data
Compatibility - Enterprise Search Software
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Not enough data
Functionality - Enterprise Search Software
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Not enough data
Search Queries - Enterprise Search Software
9.0
31
Not enough data
9.2
33
Not enough data
8.5
33
Not enough data
9.3
31
Not enough data
Responses
8.6
57
Not enough data
8.7
62
Not enough data
9.2
65
Not enough data
Automation - AI Agents
8.7
54
Not enough data
8.4
58
Not enough data
8.3
60
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
Platform
8.8
61
Not enough data
8.8
55
Not enough data
8.6
60
Not enough data
Autonomy - AI Agents
8.9
60
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
8.9
58
Not enough data
Generative AI
9.0
65
Not enough data
8.8
63
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and livepro Knowledge Management are categorized as Contact Center Knowledge Base
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
livepro Knowledge Management is categorized as Work Instructions, Customer Self-Service, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
livepro Knowledge Management has no discussions with answers
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