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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,315)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansKnowmax
Star Rating
(24)4.5 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KnowmaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Setup with a score of 9.3, while Knowmax falls slightly behind at 8.8. Reviewers mention that Guru's intuitive interface and straightforward onboarding process make it easier for teams to get started quickly.
- Reviewers mention that Guru's Quality of Support is rated at 9.4, which is higher than Knowmax's 9.0. Users on G2 appreciate Guru's responsive customer service and helpful resources, stating that they feel supported throughout their usage.
- G2 users highlight Guru's superior Knowledge Base functionality, scoring 9.7 compared to Knowmax's 9.5. Reviewers say that Guru's knowledge management features, such as Version Control and Document Collaboration, enhance their ability to maintain up-to-date information.
- Users report that Knowmax shines in Data Governance with a score of 8.7, while Guru maintains a solid 9.3. Reviewers mention that Knowmax offers robust compliance features that help organizations manage their data policies effectively.
- Reviewers mention that Guru's AI Text Generation feature is rated at 9.5, outperforming Knowmax's 9.1. Users on G2 appreciate how Guru's AI capabilities streamline content creation, making it easier to generate relevant knowledge articles.
- Users say that both products offer strong Integrations, but Guru's score of 9.2 is slightly lower than Knowmax's 9.3. Reviewers mention that Knowmax provides a wider range of third-party integrations, which enhances its versatility in various business environments.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Knowmax
No pricing availableFree Trial
Guru
Free Trial is available
Knowmax
Free Trial is available
Ratings
Meets Requirements
9.2
1,913
8.7
14
Ease of Use
9.2
1,935
9.1
15
Ease of Setup
9.3
952
8.7
13
Ease of Admin
9.0
476
9.4
11
Quality of Support
9.3
1,511
9.0
14
Has the product been a good partner in doing business?
9.4
429
9.7
10
Product Direction (% positive)
9.2
1,812
8.2
13
Features by Category
Content Management
9.3
108
Not enough data
9.2
107
Not enough data
9.3
107
Not enough data
Content Discovery
9.4
108
Not enough data
9.2
106
Not enough data
9.2
105
Not enough data
8.9
102
Not enough data
9.3
100
Not enough data
9.0
103
Not enough data
Generative AI
9.1
66
Not enough data
9.1
67
Not enough data
Administration
9.2
677
9.3
10
9.2
671
8.7
10
9.1
666
8.3
10
Knowledge Management
9.6
791
9.4
9
9.2
740
9.3
9
9.2
700
8.9
9
Compliance
9.2
688
8.8
10
9.1
657
8.3
10
9.2
653
9.0
8
9.1
632
8.8
8
Customer Support
9.2
761
9.5
10
9.2
720
9.0
10
9.0
646
9.0
10
Data Security
9.2
633
9.0
7
9.2
630
8.6
7
9.3
651
8.8
8
9.1
634
8.3
7
Administration
9.2
678
8.7
10
9.3
701
9.3
9
9.4
769
9.4
9
Generative AI
9.0
485
Not enough data
Guide Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
684
Not enough data
9.1
640
Not enough data
9.0
685
Not enough data
8.8
584
Not enough data
8.9
545
Not enough data
9.1
557
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
666
Not enough data
9.5
739
Not enough data
9.1
713
Not enough data
9.1
577
Not enough data
9.2
579
Not enough data
9.3
580
Not enough data
9.0
549
Not enough data
9.1
561
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
101
Not enough data
8.8
98
Not enough data
Compatibility
9.3
96
Not enough data
8.9
93
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.1
92
Not enough data
9.4
96
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
93
Not enough data
AI powered search - Enterprise Search Software
8.6
30
Not enough data
8.2
27
Not enough data
9.4
30
Not enough data
Functionality
9.0
92
Not enough data
9.3
95
Not enough data
9.1
94
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
28
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
30
Not enough data
8.4
30
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
55
Not enough data
9.2
58
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.3
52
Not enough data
8.2
54
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
56
Not enough data
8.7
51
Not enough data
8.6
54
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
56
Not enough data
8.8
54
Not enough data
Generative AI
9.0
58
Not enough data
8.8
56
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Knowmax are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Knowmax is categorized as Customer Self-Service and Work Instructions
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Knowmax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Telecommunications
33.3%
Banking
14.3%
Outsourcing/Offshoring
9.5%
Financial Services
9.5%
Consumer Services
9.5%
Other
23.8%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What does a knowledge management system do?
2 Comments
G2
Helps keep track of knowledge based solutions for EnterprisesRead more
Knowmax has no more discussions with answers
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