Compare Guru and Knowledge Cloud 
Featured Products
At a Glance
Market Segments
Mid-Market (56.5% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Guru
Star Rating
(2,312)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruKnowledge Cloud
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Knowledge CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a streamlined knowledge-sharing environment, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making it a reliable source for teams.
- Users say that Knowledge Cloud offers a simple and efficient interface, with a particularly helpful keyword search feature. This makes it easy for users to find the information they need quickly, although it may not have the same level of verification as Guru.
- Reviewers mention that Guru's implementation process is notably quick and intuitive, with many users highlighting the ease of use and integration capabilities. This allows teams to get up and running without significant downtime.
- According to verified reviews, Knowledge Cloud provides extra storage space for business-related needs, which users find reassuring for managing sensitive information. However, it lacks the extensive user feedback and community support that Guru benefits from.
- G2 reviewers report that Guru maintains a high level of customer satisfaction, reflected in its overall ratings. Users frequently commend its AI tools and simple templates, which enhance the knowledge-sharing experience across teams.
- Users say that while Knowledge Cloud is visually appealing and easy to navigate, it faces challenges in user engagement compared to Guru, which has a much larger user base and more recent reviews, indicating a more active and supportive community.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Knowledge Cloud
No pricing availableFree Trial
Guru
Free Trial is available
Knowledge Cloud
Free Trial is available
Ratings
Meets Requirements
9.3
1,884
9.4
6
Ease of Use
9.3
1,906
9.3
7
Ease of Setup
9.3
920
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.4
1,483
9.5
7
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,782
8.1
6
Features by Category
Content Management
9.6
91
Not enough data
9.5
92
Not enough data
9.5
88
Not enough data
Content Discovery
9.5
92
Not enough data
9.5
89
Not enough data
9.5
87
Not enough data
9.2
86
Not enough data
9.6
85
Not enough data
9.5
86
Not enough data
Generative AI
9.4
47
Not enough data
9.4
49
Not enough data
Administration
9.3
644
Not enough data
9.2
640
Not enough data
9.2
634
Not enough data
Knowledge Management
9.7
761
Not enough data
9.3
708
Not enough data
9.2
672
Not enough data
Compliance
9.3
655
Not enough data
9.3
626
Not enough data
9.3
622
Not enough data
9.2
600
Not enough data
Customer Support
9.3
730
Not enough data
9.2
690
Not enough data
9.1
616
Not enough data
Data Security
9.2
602
Not enough data
9.3
596
Not enough data
9.3
620
Not enough data
9.2
602
Not enough data
Administration
9.2
649
Not enough data
9.3
670
Not enough data
9.5
737
Not enough data
Generative AI
9.1
460
Not enough data
Knowledge Pages
9.0
658
Not enough data
9.1
614
Not enough data
9.1
657
Not enough data
8.9
556
Not enough data
8.9
515
Not enough data
9.1
527
Not enough data
Knowledge Dissemination
9.0
641
Not enough data
9.1
638
Not enough data
9.5
713
Not enough data
9.2
686
Not enough data
9.2
551
Not enough data
9.2
553
Not enough data
9.4
557
Not enough data
9.0
528
Not enough data
9.2
536
Not enough data
Agentic AI - Knowledge Base
8.8
79
Not enough data
9.0
80
Not enough data
9.0
81
Not enough data
Compatibility
9.3
80
Not enough data
9.2
77
Not enough data
9.1
79
Not enough data
Agentic AI - Enterprise Search Software
9.0
29
Not enough data
9.0
29
Not enough data
9.2
30
Not enough data
9.1
28
Not enough data
9.0
29
Not enough data
9.0
28
Not enough data
Search Queries
9.3
79
Not enough data
9.4
81
Not enough data
9.3
76
Not enough data
9.4
73
Not enough data
9.3
80
Not enough data
AI powered search - Enterprise Search Software
9.0
24
Not enough data
9.0
21
Not enough data
9.3
23
Not enough data
Functionality
9.1
80
Not enough data
9.4
80
Not enough data
9.3
84
Not enough data
Compatibility - Enterprise Search Software
9.3
21
Not enough data
9.5
22
Not enough data
8.7
21
Not enough data
Functionality - Enterprise Search Software
9.2
22
Not enough data
9.5
22
Not enough data
9.5
24
Not enough data
Search Queries - Enterprise Search Software
9.5
22
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
9.8
21
Not enough data
Responses
9.2
43
Not enough data
9.2
42
Not enough data
8.9
45
Not enough data
Automation - AI Agents
8.7
38
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
9.0
44
Not enough data
9.2
41
Not enough data
Platform
9.1
42
Not enough data
9.2
42
Not enough data
9.1
43
Not enough data
Autonomy - AI Agents
9.1
44
Not enough data
9.1
42
Not enough data
9.1
44
Not enough data
9.2
44
Not enough data
Generative AI
8.9
46
Not enough data
9.0
44
Not enough data
Customization - AI Agent Builders
10.0
6
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Knowledge Cloud are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Knowledge Cloud has no unique categories
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Knowledge Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.8%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.3%
Staffing and Recruiting
40.0%
Information Technology and Services
20.0%
Real Estate
10.0%
Information Services
10.0%
Hospital & Health Care
10.0%
Other
10.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Knowledge Cloud has no discussions with answers
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