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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,311)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansKnowledge Cloud
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Knowledge CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Knowledge Base functionality, scoring a remarkable 9.7, while Knowledge Cloud follows closely with a score of 9.5. Reviewers mention that Guru's intuitive interface makes it easier to create and manage knowledge articles.
- Reviewers mention that Knowledge Cloud shines in Customer Support, achieving a score of 9.5 compared to Guru's 9.4. Users on G2 appreciate the responsiveness and helpfulness of Knowledge Cloud's support team, often highlighting their quick resolution times.
- G2 users report that Guru offers superior Search Analytics with a score of 9.6, while Knowledge Cloud also performs well at 9.4. Users say that Guru's intelligent search capabilities allow for more effective content discovery, making it easier to find relevant information quickly.
- Users say that both products provide strong Integrations, but Guru edges out with a score of 9.6 compared to Knowledge Cloud's 9.2. Reviewers mention that Guru's seamless integration with popular tools enhances workflow efficiency.
- Reviewers mention that Knowledge Cloud's Document Collaboration features are highly rated at 9.0, while Guru scores slightly lower at 9.0. Users report that Knowledge Cloud's real-time editing capabilities are particularly beneficial for teams working on shared documents.
- Users on G2 report that Guru's Performance and Reliability is impressive, scoring 9.5, while Knowledge Cloud is close behind at 9.4. Reviewers say that Guru's consistent uptime and fast loading times contribute to a smoother user experience.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Knowledge Cloud
No pricing availableFree Trial
Guru
Free Trial is available
Knowledge Cloud
Free Trial is available
Ratings
Meets Requirements
9.2
1,910
9.4
6
Ease of Use
9.3
1,932
9.3
7
Ease of Setup
9.3
949
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.3
1,508
9.5
7
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,809
8.1
6
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Not enough data
Knowledge Management
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Not enough data
Compliance
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Not enough data
Customer Support
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Not enough data
Administration
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Not enough data
Generative AI
9.0
483
Not enough data
Knowledge Pages
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
582
Not enough data
8.9
542
Not enough data
9.1
554
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.0
665
Not enough data
9.5
736
Not enough data
9.1
712
Not enough data
9.1
574
Not enough data
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
558
Not enough data
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Not enough data
Compatibility
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Not enough data
Functionality
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Knowledge Cloud are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Knowledge Cloud has no unique categories
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Knowledge Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Staffing and Recruiting
40.0%
Information Technology and Services
20.0%
Real Estate
10.0%
Information Services
10.0%
Hospital & Health Care
10.0%
Other
10.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Knowledge Cloud has no discussions with answers
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