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Compare Guru and Kipwise 
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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (90.9% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$2.25 per user per month
Guru
Star Rating
(2,321)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansKipwise
Star Rating
(11)3.9 out of 5
Market Segments
Mid-Market (90.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$2.25 per user per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Knowledge Base functionality, achieving a score of 9.7, while Kipwise trails with a score of 9.5. Reviewers mention that Guru's Knowledge Management features are particularly robust, making it easier to centralize and access information.
- Reviewers mention that Guru's Search Analytics feature is highly rated at 9.6, providing users with insightful data on how content is being accessed. In contrast, Kipwise's search capabilities, while decent, do not match this level of sophistication, scoring lower in user satisfaction.
- Users on G2 highlight Guru's superior Performance and Reliability with a score of 9.5, indicating that the platform is consistently dependable. Kipwise, while functional, received a slightly lower score of 9.4, leading some users to express concerns about occasional downtime.
- G2 users report that Guru's Integrations score of 9.6 reflects its ability to seamlessly connect with other tools, enhancing workflow efficiency. Users mention that Kipwise, with a score of 9.2, offers fewer integrations, which can limit its utility in diverse tech environments.
- Reviewers mention that Guru's Content Management features, particularly Document Collaboration and Version Control, are rated highly at 9.0 and 8.9 respectively, making it easier for teams to work together. Kipwise's similar features, while functional, do not receive the same level of praise, leading to some frustration among users.
- Users say that Guru's Quality of Support is exceptional, scoring 9.4, with many reviewers praising the responsiveness and helpfulness of the support team. In contrast, Kipwise's support received a lower rating, which has led some users to feel less confident in resolving issues quickly.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Kipwise
Basic
$2.25
per user per month
Minimum 10 users.
- Slack Integration, Google Drive Integration, Browser Extensions
- Page Templates
- Internal FAQ Process
Free Trial
Guru
Free Trial is available
Kipwise
Free Trial is available
Ratings
Meets Requirements
9.2
1,914
Not enough data
Ease of Use
9.2
1,936
Not enough data
Ease of Setup
9.3
953
Not enough data
Ease of Admin
9.0
476
Not enough data
Quality of Support
9.3
1,512
Not enough data
Has the product been a good partner in doing business?
9.4
429
Not enough data
Product Direction (% positive)
9.2
1,813
Not enough data
Features by Category
Content Management
9.3
109
Not enough data
9.2
108
Not enough data
9.4
108
Not enough data
Content Discovery
9.4
109
Not enough data
9.2
107
Not enough data
9.2
106
Not enough data
8.9
103
Not enough data
9.3
101
Not enough data
9.1
104
Not enough data
Generative AI
9.1
67
Not enough data
9.1
68
Not enough data
Administration
9.2
677
Not enough data
9.2
671
Not enough data
9.1
666
Not enough data
Knowledge Management
9.6
791
Not enough data
9.2
740
Not enough data
9.2
700
Not enough data
Compliance
9.2
688
Not enough data
9.1
657
Not enough data
9.2
653
Not enough data
9.1
632
Not enough data
Customer Support
9.2
761
Not enough data
9.2
720
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
630
Not enough data
9.3
651
Not enough data
9.1
634
Not enough data
Administration
9.2
678
Not enough data
9.3
701
Not enough data
9.4
769
Not enough data
Generative AI
9.0
485
Not enough data
Knowledge Pages
9.0
685
Not enough data
9.1
641
Not enough data
9.0
686
Not enough data
8.8
585
Not enough data
8.9
546
Not enough data
9.1
558
Not enough data
Knowledge Dissemination
8.9
668
Not enough data
9.0
667
Not enough data
9.5
740
Not enough data
9.1
714
Not enough data
9.1
578
Not enough data
9.2
580
Not enough data
9.3
581
Not enough data
9.0
550
Not enough data
9.1
562
Not enough data
Agentic AI - Knowledge Base
8.6
100
Not enough data
9.0
102
Not enough data
8.8
99
Not enough data
Compatibility
9.3
97
Not enough data
8.9
94
Not enough data
8.9
93
Not enough data
Agentic AI - Enterprise Search Software
8.8
43
Not enough data
8.7
42
Not enough data
9.0
42
Not enough data
8.7
41
Not enough data
9.0
43
Not enough data
8.7
42
Not enough data
Search Queries
9.1
93
Not enough data
9.4
97
Not enough data
9.1
91
Not enough data
9.1
87
Not enough data
9.3
94
Not enough data
AI powered search - Enterprise Search Software
8.6
31
Not enough data
8.3
28
Not enough data
9.4
31
Not enough data
Functionality
9.0
93
Not enough data
9.3
96
Not enough data
9.1
95
Not enough data
Compatibility - Enterprise Search Software
8.9
28
Not enough data
9.4
30
Not enough data
8.6
28
Not enough data
Functionality - Enterprise Search Software
8.8
28
Not enough data
9.5
28
Not enough data
9.1
29
Not enough data
Search Queries - Enterprise Search Software
8.9
29
Not enough data
9.5
31
Not enough data
8.4
31
Not enough data
9.3
29
Not enough data
Responses
8.6
54
Not enough data
8.7
56
Not enough data
9.2
59
Not enough data
Automation - AI Agents
8.6
50
Not enough data
8.3
53
Not enough data
8.2
55
Not enough data
8.8
54
Not enough data
9.0
52
Not enough data
Platform
8.8
57
Not enough data
8.8
52
Not enough data
8.6
55
Not enough data
Autonomy - AI Agents
8.9
56
Not enough data
8.8
54
Not enough data
8.8
57
Not enough data
8.8
55
Not enough data
Generative AI
9.0
59
Not enough data
8.8
57
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Kipwise are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Kipwise has no unique categories
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kipwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.8%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Marketing and Advertising
81.8%
Logistics and Supply Chain
9.1%
Information Technology and Services
9.1%
‐
‐
Other
0.0%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Databases location
1 Comment
Official Response from Kipwise
Kipwise saved all data on Amazon Web Service RDS and mLab that are both located in US.Read more
Subscription
1 Comment
Official Response from Kipwise
Yes. You can cancel the subscription at any time and the existing subscription will stop at the end of the active billing period.Read more
Security
1 Comment
Official Response from Kipwise
Yes. Kipwise encrypts all customer-generated Pages so the raw data are unreadable to human beings. All data are encrypted in transit and at rest.
Read more
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