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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Free
Guru
Star Rating
(2,325)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansIBM Watson Discovery
Star Rating
(97)4.5 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Use with a score of 9.2, making it highly accessible for teams looking to quickly adopt the software. In contrast, IBM Watson Discovery, while still user-friendly, has a slightly lower score of 9.0, indicating that some users may face a steeper learning curve.
- Reviewers mention that Guru's Quality of Support is outstanding, scoring 9.4, which users appreciate for timely assistance and effective problem resolution. Conversely, IBM Watson Discovery's support quality, rated at 8.5, suggests that users may experience longer wait times or less comprehensive help.
- G2 users highlight Guru's superior Knowledge Base functionality, scoring an impressive 9.7, which allows for efficient information retrieval and sharing. Users on G2 note that IBM Watson Discovery, while robust, has a lower score of 9.0, indicating it may not be as effective in knowledge dissemination.
- Users say that Guru's Search Analytics feature is particularly strong, with a score of 9.6, enabling teams to gain valuable insights from their data. In comparison, IBM Watson Discovery's score of 9.1 suggests it may not provide the same depth of analysis, which could impact decision-making.
- Reviewers mention that Guru's Data Centralization capabilities are top-notch, scoring 9.6, which helps teams streamline their information management. IBM Watson Discovery, with a score of 9.0, may not offer the same level of integration, potentially leading to fragmented data handling.
- Users report that Guru shines in Document Collaboration, scoring 9.0, which facilitates teamwork and real-time updates. In contrast, IBM Watson Discovery's score of 8.9 indicates that while it offers collaboration features, they may not be as seamless or intuitive as those found in Guru.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
IBM Watson Discovery
1. LITE
Free
Assumes average document size. Storage limits may also apply. When you upgrade to a paid plan, you'll keep any content you have ingested.
- 0-1,000 documents
- 200 news queries
- 1 custom model
Free Trial
Guru
Free Trial is available
IBM Watson Discovery
Free Trial is available
Ratings
Meets Requirements
9.2
1,918
8.7
56
Ease of Use
9.2
1,940
9.0
56
Ease of Setup
9.3
957
8.4
23
Ease of Admin
9.0
476
8.2
22
Quality of Support
9.3
1,516
8.5
52
Has the product been a good partner in doing business?
9.4
429
7.9
23
Product Direction (% positive)
9.2
1,817
8.5
53
Features by Category
Content Management
9.3
112
Not enough data
9.3
110
Not enough data
9.3
112
Not enough data
Content Discovery
9.4
113
Not enough data
9.2
111
Not enough data
9.2
110
Not enough data
9.0
105
Not enough data
9.3
103
Not enough data
9.1
106
Not enough data
Generative AI
9.2
71
Not enough data
9.2
72
Not enough data
Administration
9.2
679
Not enough data
9.2
673
Not enough data
9.1
669
Not enough data
Knowledge Management
9.6
795
Not enough data
9.2
742
Not enough data
9.2
702
Not enough data
Compliance
9.2
692
Not enough data
9.1
660
Not enough data
9.2
656
Not enough data
9.1
635
Not enough data
Customer Support
9.2
765
Not enough data
9.2
724
Not enough data
9.0
648
Not enough data
Data Security
9.2
635
Not enough data
9.2
633
Not enough data
9.3
654
Not enough data
9.1
636
Not enough data
Administration
9.2
682
Not enough data
9.3
705
Not enough data
9.4
773
Not enough data
Generative AI
9.0
489
Not enough data
Knowledge Pages
9.0
689
Not enough data
9.1
643
Not enough data
9.0
688
Not enough data
8.8
589
Not enough data
8.9
550
Not enough data
9.1
562
Not enough data
Knowledge Dissemination
8.9
670
Not enough data
9.0
670
Not enough data
9.5
744
Not enough data
9.1
718
Not enough data
9.1
582
Not enough data
9.2
584
Not enough data
9.3
583
Not enough data
9.0
554
Not enough data
9.1
566
Not enough data
Agentic AI - Knowledge Base
8.6
102
Not enough data
9.0
105
Not enough data
8.9
103
Not enough data
Compatibility
9.3
100
8.4
25
8.9
96
8.3
27
8.9
94
8.3
24
Agentic AI - Enterprise Search Software
8.7
46
Not enough data
8.7
43
Not enough data
9.0
44
Not enough data
8.8
42
Not enough data
9.0
45
Not enough data
8.7
43
Not enough data
Search Queries
9.1
96
7.6
26
9.4
100
7.9
25
9.1
92
8.6
28
9.1
88
8.6
28
9.3
97
8.9
29
AI powered search - Enterprise Search Software
8.5
33
Not enough data
8.3
29
Not enough data
9.5
34
Not enough data
Functionality
9.0
95
8.7
26
9.3
99
9.1
26
9.1
97
8.7
28
Compatibility - Enterprise Search Software
8.9
29
Not enough data
9.5
32
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
8.9
29
Not enough data
9.5
29
Not enough data
9.1
30
Not enough data
Search Queries - Enterprise Search Software
8.9
30
Not enough data
9.5
32
Not enough data
8.4
32
Not enough data
9.3
30
Not enough data
Responses
8.6
56
Not enough data
8.7
60
Not enough data
9.2
63
Not enough data
Automation - AI Agents
8.7
53
Not enough data
8.4
56
Not enough data
8.2
59
Not enough data
8.9
56
Not enough data
9.0
54
Not enough data
Platform
8.8
60
Not enough data
8.8
54
Not enough data
8.6
58
Not enough data
Autonomy - AI Agents
8.9
58
Not enough data
8.8
57
Not enough data
8.8
60
Not enough data
8.9
57
Not enough data
Generative AI
9.0
63
Not enough data
8.9
61
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and IBM Watson Discovery are categorized as Enterprise Search Software
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, AI Agent Builders, and AI IT Agents
IBM Watson Discovery has no unique categories
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Watson Discovery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Computer Software
13.3%
Information Technology and Services
12.0%
Accounting
8.0%
Higher Education
6.7%
Banking
6.7%
Other
53.3%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
IBM Watson Discovery has no discussions with answers
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