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At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,323)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansHelpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Knowledge Base functionality, scoring 9.6 compared to Helpjuice's 9.3. Reviewers mention that Guru's intuitive interface makes it easy to create and manage knowledge articles, while Helpjuice's interface can feel less user-friendly.
- Reviewers mention that Guru's Performance and Reliability is rated at 9.5, which is higher than Helpjuice's 9.1. Users on G2 highlight Guru's consistent uptime and fast loading times, making it a reliable choice for teams that depend on quick access to information.
- Users say that Guru's Integrations score of 9.2 outshines Helpjuice's 8.4. Reviewers mention that Guru seamlessly integrates with popular tools like Slack and Salesforce, enhancing workflow efficiency, while Helpjuice's integration options are more limited.
- G2 users report that Guru's Ease of Use is rated at 9.3, compared to Helpjuice's 9.1. Reviewers mention that Guru's user-friendly design and straightforward navigation make it easier for new users to adopt, while Helpjuice may require a steeper learning curve.
- Users on G2 highlight Guru's superior Content Editor with a score of 9.1, compared to Helpjuice's 8.7. Reviewers mention that Guru's editor offers more robust formatting options and a more intuitive layout, making content creation more efficient.
- Reviewers mention that Guru's Database Management capabilities score 9.2, while Helpjuice scores 8.8. Users report that Guru provides better tools for organizing and retrieving information, which is crucial for teams managing large volumes of data.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Helpjuice
No pricing availableFree Trial
Guru
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.2
1,916
9.0
344
Ease of Use
9.2
1,938
9.1
359
Ease of Setup
9.3
955
9.2
316
Ease of Admin
9.0
476
9.1
278
Quality of Support
9.3
1,514
9.5
325
Has the product been a good partner in doing business?
9.4
429
9.4
273
Product Direction (% positive)
9.2
1,815
9.5
343
Features by Category
Content Management
9.3
111
Not enough data
9.3
109
Not enough data
9.3
110
Not enough data
Content Discovery
9.4
111
Not enough data
9.3
109
Not enough data
9.2
108
Not enough data
9.0
104
Not enough data
9.3
102
Not enough data
9.1
105
Not enough data
Generative AI
9.1
69
Not enough data
9.2
70
Not enough data
Administration
9.2
678
8.8
77
9.2
672
8.6
74
9.1
668
8.7
74
Knowledge Management
9.6
793
9.3
70
9.2
741
8.9
69
9.2
701
8.9
69
Compliance
9.2
690
8.7
76
9.1
659
8.7
75
9.2
654
8.5
75
9.1
633
8.3
74
Customer Support
9.2
763
8.8
71
9.2
722
8.6
70
9.0
647
8.5
68
Data Security
9.2
634
8.5
73
9.2
631
8.7
71
9.3
653
9.0
71
9.1
635
Feature Not Available
Administration
9.2
680
8.5
68
9.3
703
9.0
69
9.4
771
9.2
70
Generative AI
9.0
487
8.3
63
Knowledge Pages
9.0
687
8.0
269
9.1
642
8.5
276
9.0
687
8.8
274
8.8
587
8.2
271
8.9
548
7.1
265
9.1
560
8.7
275
Knowledge Dissemination
8.9
669
8.7
269
9.0
669
9.0
274
9.5
742
8.8
267
9.1
716
8.5
263
9.1
580
8.6
262
9.2
582
7.8
255
9.3
582
9.1
266
9.0
552
7.8
253
9.1
564
7.9
252
Agentic AI - Knowledge Base
8.6
101
7.7
40
9.0
103
7.8
40
8.8
101
7.5
40
Compatibility
9.3
99
Not enough data
8.9
96
Not enough data
8.9
94
Not enough data
Agentic AI - Enterprise Search Software
8.8
45
Not enough data
8.7
43
Not enough data
9.0
44
Not enough data
8.8
42
Not enough data
9.0
44
Not enough data
8.7
43
Not enough data
Search Queries
9.1
95
Not enough data
9.4
99
Not enough data
9.1
92
Not enough data
9.1
88
Not enough data
9.3
96
Not enough data
AI powered search - Enterprise Search Software
8.6
32
Not enough data
8.3
29
Not enough data
9.4
33
Not enough data
Functionality
9.0
94
Not enough data
9.3
98
Not enough data
9.1
96
Not enough data
Compatibility - Enterprise Search Software
8.9
29
Not enough data
9.5
32
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
8.9
29
Not enough data
9.5
29
Not enough data
9.1
30
Not enough data
Search Queries - Enterprise Search Software
8.9
30
Not enough data
9.5
32
Not enough data
8.4
32
Not enough data
9.3
30
Not enough data
Responses
8.6
55
Not enough data
8.7
58
Not enough data
9.2
61
Not enough data
Automation - AI Agents
8.7
51
Not enough data
8.3
55
Not enough data
8.2
57
Not enough data
8.8
55
Not enough data
9.0
53
Not enough data
Platform
8.8
59
Not enough data
8.8
53
Not enough data
8.6
57
Not enough data
Autonomy - AI Agents
8.9
57
Not enough data
8.8
56
Not enough data
8.8
58
Not enough data
8.9
56
Not enough data
Generative AI
9.0
61
Not enough data
8.8
59
Not enough data
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
164
Not enough data
9.0
162
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Helpjuice are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Helpjuice is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.0%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.9%
Other
53.1%
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Alternatives
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Helpjuice has no discussions with answers
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