# Confluence vs Guru Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Confluence excels in collaboration features, with users highlighting its seamless integration with Jira, making it easy to keep track of projects and team members. This integration is particularly beneficial for teams looking to maintain alignment and streamline their workflows.
- **Users say** that Guru stands out for its user-friendly interface, which allows for quick creation and editing of knowledge cards. Reviewers appreciate how this simplicity accelerates the documentation process and enhances knowledge sharing across teams, making it a great tool for HR-related documents.
- **According to verified reviews** , Confluence has a robust centralized repository for product and technical documents, which users find invaluable for onboarding new team members and revisiting important information. This feature supports effective knowledge management within organizations.
- **Reviewers mention** that Guru's agility and straightforward design help reduce back-and-forth questions among team members, fostering clarity and consistency. Users find that it keeps everything in one central place, which is essential for quick updates and easy access to information.
- **G2 reviewers highlight** that while Confluence has a slightly lower ease of use rating, it still provides a comprehensive set of features that cater to mid-market needs. Users appreciate its extensive capabilities, although some mention that it can be complex to navigate at times.
- **Users report** that Guru's quality of support is notably high, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for teams that require quick assistance and guidance, especially when implementing new processes or features.



| | Confluence | Guru | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 4,349 | 2,316 | 
| **Largest Market Segment** | Mid-Market (48.3% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | Contact Us | 

---
## Top Pros & Cons

### Confluence

Pros:
- Ease of Use (304 reviews)
- Team Collaboration (213 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (84 reviews)

### Guru

Pros:
- Ease of Use (742 reviews)
- Helpful (418 reviews)

Cons:
- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)

---
## Ratings Comparison
| Rating | Confluence | Guru | 
|---|---|---|
  | **Meets Requirements** | 8.5 (3685 reviews) | 9.3 (1884 reviews) | 
  | **Ease of Use** | 8.0 (3734 reviews) | 9.3 (1906 reviews) | 
  | **Ease of Setup** | 8.3 (1225 reviews) | 9.3 (919 reviews) | 
  | **Ease of Admin** | 8.0 (898 reviews) | 9.0 (475 reviews) | 
  | **Quality of Support** | 8.1 (2524 reviews) | 9.4 (1482 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (813 reviews) | 9.4 (428 reviews) | 
  | **Product Direction (% positive)** | 7.5 (3616 reviews) | 9.2 (1781 reviews) | 

---
## Pricing

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | 9.4/10 | 137 |

#### Content Management

| Feature | Confluence | Guru | 
|---|---|---|
| **Data Centralization - Insight Engines** | Not enough data | 9.6 (86 reviews) | 
| **Archiving - Insight Engines** | Not enough data | 9.6 (87 reviews) | 
| **Search Analysis - Insight Engines** | Not enough data | 9.5 (83 reviews) | 

#### Content Discovery

| Feature | Confluence | Guru | 
|---|---|---|
| **Search Interface - Insight Engines** | Not enough data | 9.4 (87 reviews) | 
| **AI Functionality - Insight Engines** | Not enough data | 9.5 (85 reviews) | 
| **NLP Functionality - Insight Engines** | Not enough data | 9.5 (82 reviews) | 
| **Data Mining - Insight Engines** | Not enough data | 9.2 (83 reviews) | 
| **Structured Navigation - Insight Engines** | Not enough data | 9.6 (81 reviews) | 
| **Machine Learning - Insight Engines** | Not enough data | 9.5 (82 reviews) | 

#### Generative AI

| Feature | Confluence | Guru | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | 9.4 (45 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | 9.3/10 | 916 |

#### Administration

| Feature | Confluence | Guru | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (640 reviews) | 
| **Data Workflows** | Not enough data | 9.2 (635 reviews) | 
| **Issue Management** | Not enough data | 9.2 (630 reviews) | 

#### Knowledge Management

| Feature | Confluence | Guru | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.7 (757 reviews) | 
| **Publishing Workflows** | Not enough data | 9.3 (704 reviews) | 
| **Analytics** | Not enough data | 9.2 (668 reviews) | 

#### Compliance

| Feature | Confluence | Guru | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.3 (650 reviews) | 
| **Data Governance** | Not enough data | 9.3 (621 reviews) | 
| **Compliance** | Not enough data | 9.3 (618 reviews) | 
| **Auditing** | Not enough data | 9.2 (596 reviews) | 

#### Customer Support

| Feature | Confluence | Guru | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (725 reviews) | 
| **Suggestions** | Not enough data | 9.2 (685 reviews) | 
| **Decision Trees** | Not enough data | 9.1 (613 reviews) | 

#### Data Security

| Feature | Confluence | Guru | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (598 reviews) | 
| **Data Transport** | Not enough data | 9.3 (592 reviews) | 
| **Access Management** | Not enough data | 9.3 (615 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (598 reviews) | 

#### Administration

| Feature | Confluence | Guru | 
|---|---|---|
| **Integrations** | Not enough data | 9.2 (645 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (666 reviews) | 
| **Performance and Reliability** | Not enough data | 9.5 (733 reviews) | 

#### Generative AI

| Feature | Confluence | Guru | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.1 (456 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 1084 |
| **Guru** | 9.1/10 | 876 |

#### Knowledge Pages

| Feature | Confluence | Guru | 
|---|---|---|
| **Templates** | 8.5 (793 reviews) | 9.0 (654 reviews) | 
| **In-Content Feedback** | 8.5 (739 reviews) | 9.1 (611 reviews) | 
| **Versioning and Version History** | 8.9 (799 reviews) | 9.1 (653 reviews) | 
| **Decision Trees** | 8.4 (659 reviews) | 8.9 (551 reviews) | 
| **Duplicate Detection** | 7.8 (441 reviews) | 8.9 (510 reviews) | 
| **Content Editor** | 8.6 (535 reviews) | 9.1 (522 reviews) | 

#### Knowledge Dissemination

| Feature | Confluence | Guru | 
|---|---|---|
| **Page Analytics** | 8.3 (674 reviews) | 9.0 (639 reviews) | 
| **Permissions** | 8.6 (787 reviews) | 9.1 (634 reviews) | 
| **Knowledge Sharing** | 9.2 (895 reviews) | 9.5 (711 reviews) | 
| **Notifications** | 8.6 (795 reviews) | 9.2 (682 reviews) | 
| **Advanced Search** | 8.1 (493 reviews) | 9.2 (546 reviews) | 
| **Browser Extension** | 7.8 (423 reviews) | 9.2 (550 reviews) | 
| **Organization** | 8.7 (556 reviews) | 9.4 (556 reviews) | 
| **Other Integrations** | 8.5 (522 reviews) | 9.0 (527 reviews) | 
| **Knowledge Integrations** | 8.5 (452 reviews) | 9.2 (531 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Confluence | Guru | 
|---|---|---|
| **Adaptive Learning** | 7.7 (179 reviews) | 8.7 (77 reviews) | 
| **Natural Language Interaction** | 7.6 (180 reviews) | 8.9 (77 reviews) | 
| **Proactive Assistance** | 7.6 (179 reviews) | 8.9 (78 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.4/10 | 76 |
| **Guru** | N/A | N/A |

#### Login Options 

| Feature | Confluence | Guru | 
|---|---|---|
| **Single Sign-On (SSO)** | 9.5 (58 reviews) | Not enough data | 
| **Password Saver** | 8.7 (42 reviews) | Not enough data | 

#### Productivity

| Feature | Confluence | Guru | 
|---|---|---|
| **Email Client** | 7.9 (39 reviews) | Not enough data | 
| **Split Screen** | 8.3 (43 reviews) | Not enough data | 
| **Activity Feed** | 8.5 (41 reviews) | Not enough data | 
| **Virtual Assistant** | 8.0 (43 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.4 (44 reviews) | Not enough data | 

#### Customization 

| Feature | Confluence | Guru | 
|---|---|---|
| **Custom Workflows** | 8.4 (46 reviews) | Not enough data | 
| **Multiple Workspaces** | 9.1 (46 reviews) | Not enough data | 
| **Custom Application Integration** | 8.6 (42 reviews) | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Confluence | Guru | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (37 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (40 reviews) | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | 9.2/10 | 127 |

#### Compatibility

| Feature | Confluence | Guru | 
|---|---|---|
| **Federated Search** | Not enough data | 9.3 (74 reviews) | 
| **File Types** | Not enough data | 9.1 (72 reviews) | 
| **Global Language Support** | Not enough data | 9.1 (75 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Confluence | Guru | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 9.0 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (25 reviews) | 
| **Decision Making** | Not enough data | 8.8 (24 reviews) | 

#### Search Queries

| Feature | Confluence | Guru | 
|---|---|---|
| **Typo Tolerance** | Not enough data | 9.4 (73 reviews) | 
| **Faceted Search** | Not enough data | 9.4 (76 reviews) | 
| **Synonyms** | Not enough data | 9.3 (72 reviews) | 
| **Highlighting** | Not enough data | 9.4 (69 reviews) | 
| **Natural Language** | Not enough data | 9.2 (74 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Confluence | Guru | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | 9.0 (19 reviews) | 
| **Relevance Tuning** | Not enough data | 9.1 (18 reviews) | 
| **NLP & Semantic search** | Not enough data | 9.1 (18 reviews) | 

#### Functionality

| Feature | Confluence | Guru | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (74 reviews) | 
| **Search Analytics** | Not enough data | 9.4 (75 reviews) | 
| **Integrations** | Not enough data | 9.3 (80 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Confluence | Guru | 
|---|---|---|
| **File Types** | Not enough data | 9.2 (18 reviews) | 
| **Federated Search** | Not enough data | 9.6 (19 reviews) | 
| **Global Language Support** | Not enough data | 8.7 (18 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Confluence | Guru | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (19 reviews) | 
| **Search Analytics** | Not enough data | 9.6 (19 reviews) | 
| **Integrations** | Not enough data | 9.4 (20 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Confluence | Guru | 
|---|---|---|
| **Highlighting** | Not enough data | 9.6 (19 reviews) | 
| **Faceted Search** | Not enough data | 8.9 (19 reviews) | 
| **Typo Tolerance** | Not enough data | 9.5 (19 reviews) | 
| **Synonyms** | Not enough data | 9.8 (18 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.6/10 | 97 |
| **Guru** | N/A | N/A |

#### Automation

| Feature | Confluence | Guru | 
|---|---|---|
| **Workflows** | 8.8 (59 reviews) | Not enough data | 
| **Customization** | 8.8 (58 reviews) | Not enough data | 
| **Data repository** | 8.8 (62 reviews) | Not enough data | 

#### Administration

| Feature | Confluence | Guru | 
|---|---|---|
| **Permissions** | 8.8 (60 reviews) | Not enough data | 
| **Procedures** | 8.6 (57 reviews) | Not enough data | 
| **Remote Work** | 9.2 (56 reviews) | Not enough data | 

#### Project management

| Feature | Confluence | Guru | 
|---|---|---|
| **Task Prioritization** | 9.0 (57 reviews) | Not enough data | 
| **Dependencies** | 8.6 (57 reviews) | Not enough data | 
| **Planning** | 8.9 (58 reviews) | Not enough data | 
| **Views** | 8.7 (58 reviews) | Not enough data | 
| **Scheduling** | 8.6 (54 reviews) | Not enough data | 
| **Critical Path** | 8.0 (53 reviews) | Not enough data | 
| **Dashboards** | 8.6 (60 reviews) | Not enough data | 

#### Workload

| Feature | Confluence | Guru | 
|---|---|---|
| **Resource Allocation** | 8.2 (54 reviews) | Not enough data | 
| **Workspace** | 8.6 (56 reviews) | Not enough data | 
| **Configuration** | 8.8 (57 reviews) | Not enough data | 
| **Insights** | 8.4 (56 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Confluence | Guru | 
|---|---|---|
| **Communication Channels** | 8.8 (56 reviews) | Not enough data | 
| **Document Management** | 9.3 (68 reviews) | Not enough data | 
| **Collaboration** | 9.2 (69 reviews) | Not enough data | 

#### Cost Management

| Feature | Confluence | Guru | 
|---|---|---|
| **Project Budgeting** | 8.0 (55 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (54 reviews) | Not enough data | 
| **Profitability** | 8.0 (53 reviews) | Not enough data | 

#### Integration

| Feature | Confluence | Guru | 
|---|---|---|
| **Front Office** | 8.4 (52 reviews) | Not enough data | 
| **Back Office** | 8.2 (55 reviews) | Not enough data | 
| **External data** | 8.2 (54 reviews) | Not enough data | 

#### Generative AI

| Feature | Confluence | Guru | 
|---|---|---|
| **AI Text Generation** | 8.4 (56 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (55 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Confluence | Guru | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (50 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (51 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (51 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (51 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.5/10 | 127 |
| **Guru** | N/A | N/A |

#### Communication

| Feature | Confluence | Guru | 
|---|---|---|
| **Chat** | 7.5 (66 reviews) | Not enough data | 
| **Discussions** | 8.7 (69 reviews) | Not enough data | 
| **External** | 8.1 (66 reviews) | Not enough data | 
| **Feedback** | 8.3 (73 reviews) | Not enough data | 
| **Announcements** | 8.5 (69 reviews) | Not enough data | 

#### Content & Documents

| Feature | Confluence | Guru | 
|---|---|---|
| **File Sharing** | 9.0 (78 reviews) | Not enough data | 
| **Notes** | 9.0 (76 reviews) | Not enough data | 
| **Search** | 8.8 (76 reviews) | Not enough data | 
| **Versioning** | 9.0 (75 reviews) | Not enough data | 

#### Controls

| Feature | Confluence | Guru | 
|---|---|---|
| **Custom Views** | 8.4 (66 reviews) | Not enough data | 
| **Followers** | 8.6 (67 reviews) | Not enough data | 
| **User Management** | 8.8 (69 reviews) | Not enough data | 
| **Calendars** | 8.2 (65 reviews) | Not enough data | 
| **Public Sharing** | 8.5 (67 reviews) | Not enough data | 

#### Project Management

| Feature | Confluence | Guru | 
|---|---|---|
| **Task Management** | 8.5 (71 reviews) | Not enough data | 
| **Planning** | 8.7 (68 reviews) | Not enough data | 
| **Visibility** | 9.0 (68 reviews) | Not enough data | 
| **Integration** | 9.2 (75 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Confluence | Guru | 
|---|---|---|
| **Alignment** | 9.0 (68 reviews) | Not enough data | 
| **Accountability** | 8.9 (67 reviews) | Not enough data | 
| **Connectivity** | 8.8 (68 reviews) | Not enough data | 
| **Offline Mode** | 7.5 (66 reviews) | Not enough data | 

#### Generative AI

| Feature | Confluence | Guru | 
|---|---|---|
| **AI Text Generation** | 8.2 (73 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (71 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Confluence | Guru | 
|---|---|---|
| **Multi-step Planning** | 7.6 (63 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (63 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | 9.0/10 | 106 |

#### Responses

| Feature | Confluence | Guru | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (40 reviews) | 
| **Route To Human** | Not enough data | 9.3 (38 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (40 reviews) | 

#### Automation - AI Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.6 (37 reviews) | 
| **Lead Generation** | Not enough data | 8.7 (37 reviews) | 
| **Document Processing** | Not enough data | 8.9 (41 reviews) | 
| **Feedback Collection** | Not enough data | 9.1 (38 reviews) | 

#### Platform

| Feature | Confluence | Guru | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.0 (38 reviews) | 
| **Integration** | Not enough data | 9.3 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.2 (40 reviews) | 

#### Autonomy -  AI Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.1 (40 reviews) | 
| **Adaptive Responses** | Not enough data | 9.1 (39 reviews) | 
| **Task Execution** | Not enough data | 9.1 (39 reviews) | 
| **Problem Solving** | Not enough data | 9.2 (41 reviews) | 

#### Generative AI

| Feature | Confluence | Guru | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (39 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | 10.0/10 | 13 |

#### Customization - AI Agent Builders

| Feature | Confluence | Guru | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | 10.0 (5 reviews) | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Confluence | Guru | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | 10.0 (5 reviews) | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Confluence | Guru | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Confluence | Guru | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | 10.0 (5 reviews) | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | 8.3/10 | 218 |
| **Guru** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Confluence | Guru | 
|---|---|---|
| **Search and Indexing** | 8.3 (186 reviews) | Not enough data | 
| **Version Control** | 8.5 (189 reviews) | Not enough data | 
| **Access and Permissions** | 8.5 (189 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | Confluence | Guru | 
|---|---|---|
| **Integrations** | 8.5 (190 reviews) | Not enough data | 
| **Automation** | 8.0 (181 reviews) | Not enough data | 
| **Reporting** | 8.2 (178 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Knowledge Base

| Feature | Confluence | Guru | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Confluence | Guru | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Confluence | Guru | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Confluence | Guru | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Confluence** | N/A | N/A |
| **Guru** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Confluence | Guru | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Confluence (4):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Guru (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Confluence | Guru | 
|---|---|---|
| **Small-Business** | 18.4% | 14.2% | 
| **Mid-Market** | 48.3% | 56.5% | 
| **Enterprise** | 33.3% | 29.3% | 

### By Industry

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.5%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.1%

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39020 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12347 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (513 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15352 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13628 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11781 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)

### Alternatives to Guru

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11781 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12347 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (513 reviews)
- [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) — 4.7/5 stars (158 reviews)
- [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39020 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)

---
## Top Discussions

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/confluence-vs-guru)