Compare Gupshup and Twilio 
Featured Products
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupTwilio
Star Rating
(516)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Twilio excels in its global reach, allowing users to customize phone numbers and connect with customers worldwide without limitations. This flexibility is particularly appreciated by businesses looking to expand their communication capabilities.
- Users say Gupshup stands out for its user-friendly interface, which many find easy to navigate. This accessibility is especially beneficial for those who may not be tech-savvy, making it a great option for domestic users in India who prefer local service providers.
- Reviewers mention that Twilio's API integration is straightforward, with clear documentation that enhances the reliability of message delivery. Users highlight its effectiveness for SMS, OTP, and notifications, making it a robust choice for businesses needing dependable communication solutions.
- According to verified reviews, Gupshup offers a diverse range of features, including chatbots, SMS, RCS, and email capabilities. This variety allows businesses to address multiple use cases effectively, which is a significant advantage for those looking to implement comprehensive communication strategies.
- Users highlight that Twilio's implementation process is quick and reliable, with many praising the ease of purchasing new phone numbers. This efficiency can be a game-changer for businesses needing to scale their operations rapidly.
- Reviewers note that Gupshup's customer support is highly rated, with users appreciating the assistance they receive. This level of support can be crucial for businesses that require timely help to navigate any challenges they encounter while using the platform.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableTwilio
No pricing availableFree Trial
Gupshup
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.9
57
8.7
372
Ease of Use
8.8
58
8.2
380
Ease of Setup
8.8
40
7.7
219
Ease of Admin
8.1
22
7.9
196
Quality of Support
8.5
57
7.8
338
Has the product been a good partner in doing business?
8.7
22
8.0
187
Product Direction (% positive)
8.7
55
8.3
360
Features by Category
Messenger
8.8
20
Not enough data
7.1
19
Not enough data
7.6
20
Not enough data
7.9
19
Not enough data
Channels
7.3
18
Not enough data
7.3
20
Not enough data
8.5
19
Not enough data
6.8
17
Not enough data
7.2
16
Not enough data
Customers
8.1
17
Not enough data
7.7
18
Not enough data
7.8
19
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
111
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.3
107
|
Verified
Support
Not enough data
7.5
107
|
Verified
Not enough data
Feature Not Available
Not enough data
6.9
109
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Conversational Platform
8.6
12
Not enough data
8.5
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Support Automation
8.9
11
Not enough data
8.6
12
Not enough data
8.2
10
Not enough data
8.5
11
Not enough data
Generative AI
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
9.4
13
Not enough data
9.6
14
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.2
12
Not enough data
9.5
13
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.1
11
Not enough data
9.6
12
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and Twilio are categorized as WhatsApp Marketing
Unique Categories
Twilio is categorized as RCS Business Messaging, Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, Communication Platform as a Service (CPaaS), and VoIP Providers
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
7.8%
Automotive
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Other
64.1%
Computer Software
17.6%
Information Technology and Services
11.0%
Marketing and Advertising
6.9%
Financial Services
5.0%
Internet
4.8%
Other
54.7%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
JJ
There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a...Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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