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Compare Gupshup and Twilio 
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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, which reviewers mention significantly enhances their application's responsiveness, while Gupshup's score of 8.0 indicates a slightly slower performance in this area.
- Reviewers mention that Gupshup offers a more user-friendly Ease of Setup with a score of 8.5 compared to Twilio's 7.9, making it a preferred choice for businesses looking for quick deployment.
- Users on G2 highlight Twilio's superior Communication Varieties with a score of 8.4, allowing for a broader range of messaging options, while Gupshup's score of 8.3 shows it still provides solid functionality but with slightly less variety.
- Reviewers say that Gupshup shines in Quality of Support, scoring 8.4, which users appreciate for its responsiveness and helpfulness, whereas Twilio's score of 8.0 indicates room for improvement in support services.
- G2 users report that Twilio's Proactive Engagement feature stands out with a score of 9.0, which reviewers mention is crucial for businesses aiming to enhance customer interaction, while Gupshup's offerings in this area are not as robust.
- Users say that Gupshup's Community Support is rated higher at 7.9 compared to Twilio's 6.8, indicating that Gupshup has a more engaged user community that can provide assistance and share best practices.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableTwilio
No pricing availableFree Trial
Gupshup
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.8
57
8.8
363
Ease of Use
8.7
58
8.2
368
Ease of Setup
8.8
40
7.7
207
Ease of Admin
8.1
22
7.9
195
Quality of Support
8.5
57
7.8
329
Has the product been a good partner in doing business?
8.7
22
8.1
186
Product Direction (% positive)
8.8
57
8.3
353
Features by Category
Messenger
8.6
22
Not enough data
7.2
21
Not enough data
7.5
21
Not enough data
7.9
21
Not enough data
Channels
7.3
20
Not enough data
7.3
22
Not enough data
8.5
21
Not enough data
6.9
19
Not enough data
7.2
18
Not enough data
Customers
8.2
19
Not enough data
7.8
20
Not enough data
7.9
21
Not enough data
7.7
19
Not enough data
7.6
19
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Conversational Platform
8.6
13
Not enough data
8.5
11
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Support Automation
8.8
12
Not enough data
8.6
13
Not enough data
8.0
11
Not enough data
8.5
12
Not enough data
Generative AI
6.9
8
Not enough data
7.1
8
Not enough data
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
9.3
14
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
13
Not enough data
9.4
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and Twilio are categorized as WhatsApp Marketing
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), Cloud PBX Platforms, and RCS Business Messaging
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Automotive
6.3%
Other
65.6%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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