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Compare Gupshup and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Gupshup
Star Rating
(63)4.4 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupTidio
Star Rating
(1,877)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user satisfaction, reflected in its higher overall G2 Score compared to Gupshup. Users appreciate Tidio's straightforward setup and live chat features, which enhance customer engagement and support with minimal effort.
- According to verified reviews, Gupshup is praised for its user-friendly interface, particularly among Indian users who find it convenient for local service needs. Reviewers highlight its wide variety of features, including chatbots and SMS capabilities, making it versatile for different use cases.
- Users say that Tidio's AI capabilities, such as the Lyro AI agent, significantly improve customer interactions by automatically creating a knowledge base from the website. This feature allows for accurate responses and seamless transitions between AI and human operators, enhancing the overall support experience.
- Reviewers mention that Gupshup faces challenges in customer support quality compared to Tidio. While Gupshup has a solid feature set, some users feel that Tidio's support is more responsive and effective, particularly in addressing customer queries quickly.
- G2 reviewers highlight that Tidio's ease of use and setup are standout features, with many users noting how quickly they can implement the software. This contrasts with Gupshup, where some users have reported a steeper learning curve despite its robust functionality.
- According to recent user feedback, Gupshup's customization options are appreciated, but Tidio's interface is often seen as more intuitive. Users find Tidio's notifications and offline response capabilities particularly beneficial for maintaining customer engagement even when they are not actively online.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gupshup
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
8.8
55
9.1
1,311
Ease of Use
8.8
56
9.3
1,329
Ease of Setup
8.8
38
9.2
1,069
Ease of Admin
8.1
22
9.2
954
Quality of Support
8.5
55
9.2
1,143
Has the product been a good partner in doing business?
8.7
22
9.2
904
Product Direction (% positive)
8.7
55
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
20
8.5
86
7.1
19
8.3
88
7.5
19
9.2
86
7.9
19
8.8
85
Channels
7.3
18
8.2
83
7.3
20
9.0
84
8.5
19
8.0
79
6.8
17
7.7
75
7.2
16
7.9
79
Customers
8.1
17
8.6
81
7.7
18
8.5
82
7.8
19
8.8
80
7.6
17
8.8
82
7.5
17
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
8.6
12
8.4
124
8.5
10
8.1
117
8.5
11
8.1
118
9.1
11
8.4
120
Support Automation
8.9
11
8.4
113
8.6
12
8.3
110
8.2
10
8.5
110
8.5
11
8.4
116
Generative AI
7.1
7
8.1
70
7.4
7
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
753
|
Verified
Not enough data
9.1
757
|
Verified
Not enough data
8.6
543
Not enough data
9.1
653
|
Verified
Not enough data
8.5
485
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
619
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.8
570
|
Verified
Not enough data
8.7
597
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.3
12
Not enough data
9.6
12
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.1
11
Not enough data
9.5
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and Tidio are categorized as Conversational Marketing and Conversational Support
Unique Categories
Gupshup is categorized as Bot Platforms and WhatsApp Marketing
Tidio is categorized as AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
8.1%
Computer Software
8.1%
Marketing and Advertising
6.5%
Insurance
6.5%
Automotive
6.5%
Other
64.5%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Discussions
Gupshup has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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