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Compare Gupshup and Kaleyra 
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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Small-Business (38.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupKaleyra
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KaleyraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kaleyra excels in Ease of Integration with a score of 9.4, making it easier for businesses to connect with existing systems. In contrast, Gupshup has a lower score of 8.5, which may lead to more challenges during setup.
- Reviewers mention that Kaleyra's API Call Speed is rated at 9.2, indicating faster response times for API requests. Gupshup, with a score of 8.0, may not provide the same level of performance, potentially affecting user experience during high-demand periods.
- Users on G2 highlight that Kaleyra offers superior Documentation with a score of 9.2, which helps users navigate the software more effectively. Gupshup's documentation, rated at 8.1, may leave some users seeking additional support.
- Reviewers say that Kaleyra shines in Quality of Support with a score of 8.7, indicating a strong commitment to customer service. Gupshup, while still respectable at 8.4, may not provide the same level of responsiveness and assistance.
- Users report that Kaleyra's Proactive Engagement feature scores 9.0, allowing businesses to engage customers effectively before they reach out. Gupshup's lower score in this area suggests it may not facilitate proactive customer interactions as well.
- G2 users mention that Kaleyra's Generative AI capabilities, particularly in AI Text Generation and AI Text Summarization, are rated lower at 6.0 and 6.3 respectively, indicating room for improvement. Gupshup's similar features may also face challenges, but specific user feedback on performance is less documented.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableKaleyra
No pricing availableFree Trial
Gupshup
No trial information availableKaleyra
No trial information availableRatings
Meets Requirements
8.8
57
8.9
11
Ease of Use
8.7
58
8.9
11
Ease of Setup
8.8
40
8.6
6
Ease of Admin
8.1
22
8.3
5
Quality of Support
8.5
57
8.8
11
Has the product been a good partner in doing business?
8.7
22
Not enough data
Product Direction (% positive)
8.8
57
10.0
10
Features by Category
Messenger
8.6
22
Not enough data
7.2
21
Not enough data
7.5
21
Not enough data
7.9
21
Not enough data
Channels
7.3
20
Not enough data
7.3
22
Not enough data
8.5
21
Not enough data
6.9
19
Not enough data
7.2
18
Not enough data
Customers
8.2
19
Not enough data
7.8
20
Not enough data
7.9
21
Not enough data
7.7
19
Not enough data
7.6
19
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.1
9
Support
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Conversational Platform
8.6
13
Not enough data
8.5
11
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Support Automation
8.8
12
Not enough data
8.6
13
Not enough data
8.0
11
Not enough data
8.5
12
Not enough data
Generative AI
6.9
8
Not enough data
7.1
8
Not enough data
Generative AI
7.0
11
Not enough data
7.4
11
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.3
14
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
13
Not enough data
9.4
13
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
Categories
Categories
Shared Categories
Gupshup and Kaleyra share no categories
Unique Categories
Gupshup is categorized as Conversational Marketing, Bot Platforms, Conversational Support, and WhatsApp Marketing
Kaleyra is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaleyra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Automotive
6.3%
Other
65.6%
Health, Wellness and Fitness
21.4%
Education Management
21.4%
Food Production
14.3%
Retail
7.1%
Non-Profit Organization Management
7.1%
Other
28.6%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
Kaleyra has no discussions with answers
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