Compare Gupshup and Haptik 
Featured Products
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(63)4.4 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikGupshup vs Haptik
When assessing the two solutions, reviewers found them equally easy to use. However, Gupshup is easier to set up , while reviewers preferred administration and ease of doing business with Haptik overall.
- Reviewers felt that Gupshup meets the needs of their business better than Haptik.
- When comparing quality of ongoing product support, reviewers felt that Haptik is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Haptik over Gupshup.
Pricing
Entry-Level Pricing
Gupshup
No pricing availableHaptik
No pricing availableFree Trial
Gupshup
No trial information availableHaptik
No trial information availableRatings
Meets Requirements
8.8
55
8.3
115
Ease of Use
8.8
56
8.8
115
Ease of Setup
8.8
38
8.4
81
Ease of Admin
8.1
22
8.5
71
Quality of Support
8.5
55
8.8
114
Has the product been a good partner in doing business?
8.7
22
9.1
71
Product Direction (% positive)
8.7
55
9.4
106
Features by Category
Messenger
8.8
20
8.4
22
7.1
19
7.3
22
7.5
19
8.0
21
7.9
19
7.8
22
Channels
7.3
18
7.5
19
7.3
20
7.8
19
8.5
19
6.8
13
6.8
17
6.3
14
7.2
16
7.6
15
Customers
8.1
17
8.1
19
7.7
18
8.2
19
7.8
19
8.6
23
7.6
17
8.0
22
7.5
17
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.6
12
Not enough data
8.5
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Support Automation
8.9
11
Not enough data
8.6
12
Not enough data
8.2
10
Not enough data
8.5
11
Not enough data
Generative AI
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.0
11
6.8
16
7.4
11
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
Not enough data
7.7
10
Self-Service Experience
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
7.4
31
Not enough data
8.0
29
Not enough data
7.9
33
Self-Service Platform
Not enough data
8.5
31
Not enough data
8.0
35
Not enough data
8.1
33
Not enough data
8.2
32
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
WhatsApp Messaging - WhatsApp Marketing
9.3
12
Not enough data
9.6
12
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.1
11
Not enough data
9.5
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and Haptik are categorized as Conversational Marketing and Bot Platforms
Unique Categories
Gupshup is categorized as Conversational Support and WhatsApp Marketing
Haptik is categorized as AI Customer Support Agents, Customer Self-Service, AI Agents For Business Operations, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
8.1%
Computer Software
8.1%
Automotive
6.5%
Marketing and Advertising
6.5%
Insurance
6.5%
Other
64.5%
Financial Services
7.6%
Insurance
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Discussions
Is Gupshup good?
1 Comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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