G2 reviewers report that OwnerRez excels in customer support, with users highlighting the "AMAZING customer service" and quick responses from the tech support team, available 7 days a week. This level of support is a significant advantage for those who may find the setup process daunting.
Users say that Guesty provides a comprehensive solution for vacation rentals, effectively covering everything from booking to guest communication. Reviewers appreciate the unified inbox feature, which simplifies managing guest messages, making it less time-consuming to respond to inquiries.
According to verified reviews, OwnerRez boasts a higher star rating, indicating strong user satisfaction. Many users express their love for the platform's interface and ease of use, stating it significantly reduces their workload when managing reservations.
Reviewers mention that while Guesty has a solid feature set, some users feel it could improve in terms of ease of use compared to OwnerRez. The latter's intuitive design is frequently praised, making it easier for users to navigate and manage their properties.
G2 reviewers highlight that OwnerRez is particularly well-suited for small businesses, with 100% of its reviews coming from this segment. This focus allows it to cater specifically to the needs of smaller property managers, which can be a deciding factor for users in that market.
Users report that Guesty, while having a robust feature set, has received mixed feedback regarding its implementation process. Some users find it less straightforward than OwnerRez, which is noted for its quick and efficient onboarding experience.