# GuestTouch vs Medallia Concierge Comparison | | GuestTouch | Medallia Concierge | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 13 | 16 | | **Largest Market Segment** | Small-Business (92.3% of reviews) | Small-Business (71.4% of reviews) | | **Entry Level Price** | Free Trial Per Month | No pricing available | --- ## Ratings Comparison | Rating | GuestTouch | Medallia Concierge | |---|---|---| | **Meets Requirements** | 9.5 (11 reviews) | 9.0 (13 reviews) | | **Ease of Use** | 9.2 (11 reviews) | 10.0 (13 reviews) | | **Ease of Setup** | 9.7 (5 reviews) | 9.4 (6 reviews) | | **Ease of Admin** | 9.7 (5 reviews) | 10.0 (6 reviews) | | **Quality of Support** | 9.8 (11 reviews) | 9.4 (13 reviews) | | **Has the product been a good partner in doing business?** | 10.0 (5 reviews) | 10.0 (6 reviews) | | **Product Direction (% positive)** | 10.0 (10 reviews) | 7.9 (11 reviews) | --- ## Pricing ### GuestTouch #### Entry-Level Pricing Plan: All In One Guest Messaging For Modern Hoteliers Price: Free Trial Per Month Key Features: - Unlimited Messaging - Guest Journey Messaging - Integrate WhatsApp [Learn more about GuestTouch](https://www.g2.com/products/guesttouch/reviews) #### Free Trial Yes ### Medallia Concierge #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **GuestTouch** | N/A | N/A | | **Medallia Concierge** | N/A | N/A | #### Text Messaging | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Bulk SMS** | Not enough data | Not enough data | | **Two-Way Text Messaging** | Not enough data | Not enough data | | **Text Scheduler** | Not enough data | Not enough data | | **Automatic Replies** | Not enough data | Not enough data | | **Automatic URL Shortening** | Not enough data | Not enough data | | **MMS Marketing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Transactional SMS** | Not enough data | Not enough data | #### SMS Platform | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **White Label** | Not enough data | Not enough data | | **Text-to-Landline** | Not enough data | Not enough data | | **Short Codes** | Not enough data | Not enough data | | **API Integration** | Not enough data | Not enough data | #### Agentic AI - SMS Marketing | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **GuestTouch** | N/A | N/A | | **Medallia Concierge** | 8.0/10 | 5 | #### Conversational Platform | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Personalization** | Not enough data | 8.0 (5 reviews) | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Guest Messaging | Product | Score | Reviews | |---|---|---| | **GuestTouch** | N/A | N/A | | **Medallia Concierge** | N/A | N/A | #### Agentic AI - Guest Messaging | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **GuestTouch** | 9.8/10 | 7 | | **Medallia Concierge** | N/A | N/A | #### Consumer Intelligence | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Customer Feedback** | 10.0 (6 reviews) | Not enough data | | **Competitive Intelligence** | Not enough data | Not enough data | | **Sentiment Analysis** | 10.0 (5 reviews) | Not enough data | #### Reporting | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Revenue Reporting** | Not enough data | Not enough data | | **Corporate Reporting** | Not enough data | Not enough data | | **Dashboard** | 9.5 (7 reviews) | Not enough data | #### Media Monitoring | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Social Networks Monitoring** | Not enough data | Not enough data | | **Social Media Management** | Not enough data | Not enough data | | **Digital Media Monitoring** | Not enough data | Not enough data | #### In-House Management | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Employee Performance** | Not enough data | Not enough data | | **Team Workflow** | Not enough data | Not enough data | #### Generative AI | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | GuestTouch | Medallia Concierge | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) **Unique to GuestTouch (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Unique to Medallia Concierge (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | GuestTouch | Medallia Concierge | |---|---|---| | **Small-Business** | 92.3% | 71.4% | | **Mid-Market** | 7.7% | 28.6% | | **Enterprise** | 0% | 0% | ### By Industry #### GuestTouch - **Hospitality:** 84.6% - **Management Consulting:** 7.7% - **Leisure, Travel & Tourism:** 7.7% #### Medallia Concierge - **Law Practice:** 28.6% - **Legal Services:** 21.4% - **Hospitality:** 21.4% - **Real Estate:** 7.1% - **Non-Profit Organization Management:** 7.1% - **Education Management:** 7.1% - **Accounting:** 7.1% --- ## Alternatives ### Alternatives to GuestTouch - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4095 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5530 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4434 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2064 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2009 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1365 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) — 4.6/5 stars (957 reviews) ### Alternatives to Medallia Concierge - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4095 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7351 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1365 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2573 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) — 4.5/5 stars (1383 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1198 reviews) --- ## Top Discussions ### GuestTouch No discussions available for this product. ### Medallia Concierge No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/guesttouch-vs-medallia-concierge)