Compare GuestTouch and Medallia Concierge 
At a Glance
Market Segments
Small-Business (92.3% of reviews)
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Free Trial Per Month
No pricing available
GuestTouch
Star Rating
(13)4.9 out of 5
Market Segments
Small-Business (92.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Learn more about GuestTouchMedallia Concierge
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Medallia ConciergeGuestTouch vs Medallia Concierge
When assessing the two solutions, reviewers found Medallia Concierge easier to use and administer. However, GuestTouch is easier to set up. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that GuestTouch meets the needs of their business better than Medallia Concierge.
- When comparing quality of ongoing product support, reviewers felt that GuestTouch is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GuestTouch over Medallia Concierge.
Pricing
Entry-Level Pricing
GuestTouch
All In One Guest Messaging For Modern Hoteliers
Free Trial
Per Month
- Unlimited Messaging
- Guest Journey Messaging
- Integrate WhatsApp
Medallia Concierge
No pricing availableFree Trial
GuestTouch
Free Trial is available
Medallia Concierge
No trial information availableRatings
Meets Requirements
9.5
11
9.0
13
Ease of Use
9.2
11
10.0
13
Ease of Setup
9.7
5
9.4
6
Ease of Admin
9.7
5
10.0
6
Quality of Support
9.8
11
9.4
13
Has the product been a good partner in doing business?
10.0
5
10.0
6
Product Direction (% positive)
10.0
10
7.9
11
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Guest Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
10.0
6
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GuestTouch and Medallia Concierge are categorized as Guest Messaging
Unique Categories
GuestTouch is categorized as Online Reputation Management
Medallia Concierge is categorized as Conversational Support and SMS Marketing
Reviews
Reviewers' Company Size
GuestTouch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Concierge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
84.6%
Management Consulting
7.7%
Leisure, Travel & Tourism
7.7%
‐
‐
Other
0.0%
Law Practice
28.6%
Legal Services
21.4%
Hospitality
21.4%
Real Estate
7.1%
Non-Profit Organization Management
7.1%
Other
14.3%
Discussions
GuestTouch has no discussions with answers
Medallia Concierge has no discussions with answers
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