G2 reviewers report that Okendo excels in overall user satisfaction, reflected in its higher G2 Score compared to Growave. Users appreciate the comprehensive suite of features that Okendo offers, making it a robust choice for businesses looking to manage reviews and customer insights effectively.
Users say that Okendo's onboarding process is notably seamless, with many highlighting the ease of use in the dashboard and reporting features. This has led to a smoother transition for teams, as noted by one user who mentioned the minimal support needed from their end during setup.
Reviewers mention that while Growave has a clean and intuitive interface, it has fewer recent reviews, which may indicate less user engagement or feedback. However, users have praised its ability to consolidate multiple functionalities, such as managing rewards and collecting reviews, into one app, making it user-friendly and customizable.
According to verified reviews, Okendo's customer support is highly rated, with users expressing satisfaction with the responsiveness and helpfulness of the support team. This level of support has been a significant factor in users' positive experiences, as one reviewer noted the great access to customer insights.
Users highlight that Growave's integration capabilities are a strong point, allowing for easy management of various features like Instagram shopping. This has been particularly beneficial for businesses looking to streamline their operations, as one user mentioned the ease of moving to the latest version without any technical issues.
Reviewers indicate that while both products have similar star ratings, Okendo's larger volume of reviews suggests a more established presence in the market. This could provide potential buyers with more confidence in choosing Okendo, as evidenced by the substantial positive feedback regarding its full suite of features and overall performance.
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
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