# GrooveHQ vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in user-friendliness, with many users appreciating its clean and intuitive interface. One user noted, "It is user-friendly, with a clean and intuitive interface that makes navigation easy," which contributes to a smoother daily workflow.
- **Users say** GrooveHQ offers excellent transparency and accountability within teams. Reviewers highlighted that "Nothing slips through the cracks - it's always reminding me to follow up," which helps ensure timely responses to clients and enhances team collaboration.
- **According to verified reviews** , Zoho Desk's implementation process is praised for its simplicity, with users mentioning that the system is "simple to learn, helping users complete tasks efficiently and confidently." This ease of setup can be a significant advantage for small businesses looking to get started quickly.
- **Reviewers mention** that GrooveHQ shines in customer support, with users noting that "the customer support is always really helpful, and are really responsive." This level of support can be crucial for teams that require immediate assistance to resolve issues.
- **G2 reviewers highlight** that while Zoho Desk has a robust feature set, it may not always meet specific workflow needs as effectively as GrooveHQ. Users have pointed out some configuration challenges, indicating that customization might require more effort compared to GrooveHQ's straightforward approach.
- **Users report** that both platforms have strong automation capabilities, but GrooveHQ edges out with its response automation features. One user mentioned, "We can also track the stats on how quickly clients are getting responded to," showcasing GrooveHQ's focus on efficiency and performance tracking.



| | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 195 | 7,760 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (73.0% of reviews) | 
| **Entry Level Price** | $15.00 1 User Per Month | $0.00 | 

---
## Top Pros & Cons

### GrooveHQ

Pros:
- Customer Support (2 reviews)
- Automation (1 reviews)

Cons:
- Chat Functionality Issues (1 reviews)
- Comment Issues (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | GrooveHQ | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.9 (161 reviews) | 8.7 (6275 reviews) | 
  | **Ease of Use** | 9.4 (161 reviews) | 8.5 (6357 reviews) | 
  | **Ease of Setup** | 9.4 (83 reviews) | 8.1 (5627 reviews) | 
  | **Ease of Admin** | 9.3 (78 reviews) | 8.3 (4950 reviews) | 
  | **Quality of Support** | 9.2 (149 reviews) | 8.3 (5649 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (75 reviews) | 8.4 (4477 reviews) | 
  | **Product Direction (% positive)** | 8.7 (150 reviews) | 8.9 (5955 reviews) | 

---
## Pricing

### GrooveHQ

#### Entry-Level Pricing

Plan: Starter

Price: $15.00 1 User Per Month

Description: Perfect for small teams

Key Features:
- 1 Mailbox
- Knowledge Base
- Web widget

[Browse all 4 editions](https://www.g2.com/products/groovehq/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.5/10 | 101 |
| **Zoho Desk** | 8.1/10 | 4508 |

#### Ticket and Case Management

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.3 (74 reviews) ✓ Verified | 8.7 (3538 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.3 (78 reviews) ✓ Verified | 8.5 (3419 reviews) ✓ Verified | 
| **Workflow** | 8.9 (78 reviews) ✓ Verified | 8.4 (3263 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (69 reviews) ✓ Verified | 8.3 (2992 reviews) ✓ Verified | 
| **SLA Management** | 8.7 (44 reviews) ✓ Verified | 8.2 (2714 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (79 reviews) ✓ Verified | 8.4 (2921 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (75 reviews) ✓ Verified | 8.6 (2967 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (55 reviews) | 8.3 (2539 reviews) ✓ Verified | 

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.5 (13 reviews) | 7.4 (982 reviews) | 
| **AI Text Summarization** | 8.6 (12 reviews) | 7.4 (954 reviews) | 

#### Agentic AI - Help Desk

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (361 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (363 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (362 reviews) | 

#### Communication Channels

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 8.3 (2889 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (73 reviews) ✓ Verified | 8.6 (3158 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (40 reviews) | 8.2 (2429 reviews) ✓ Verified | 
| **Social Integration** | 8.2 (39 reviews) ✓ Verified | 8.0 (2167 reviews) ✓ Verified | 
| **Voice** | 7.8 (26 reviews) ✓ Verified | 7.8 (1932 reviews) ✓ Verified | 

#### Platform

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 7.2 (47 reviews) ✓ Verified | 8.1 (2315 reviews) ✓ Verified | 
| **Customization ** | 8.1 (66 reviews) ✓ Verified | 8.2 (2765 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (67 reviews) ✓ Verified | 8.4 (2871 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.2 (2437 reviews) ✓ Verified | 
| **Reporting** | 7.8 (67 reviews) ✓ Verified | 8.3 (2880 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (70 reviews) ✓ Verified | 8.4 (2999 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 378 |

#### Administration

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (336 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 613 |

#### Channels

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.9/10 | 78 |
| **Zoho Desk** | N/A | N/A |

#### Productivity Tools

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Notes** | 9.3 (68 reviews) | Not enough data | 
| **Internal Discussion** | 8.9 (67 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.0 (63 reviews) | Not enough data | 
| **Workflows** | 8.7 (56 reviews) | Not enough data | 
| **Templates** | 9.0 (68 reviews) | Not enough data | 
| **Integrations** | 8.6 (53 reviews) | Not enough data | 
| **Tagging System** | 9.3 (70 reviews) | Not enough data | 

#### Analytics

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Trends** | 8.1 (42 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (49 reviews) | Not enough data | 
| **Email Tracking** | 9.1 (62 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3390 |

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (718 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (759 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (658 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (631 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (355 reviews) | 

####  Internal Use

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.1 (66 reviews) ✓ Verified | 8.2 (2765 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (454 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (713 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.6 (692 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (706 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.6/10 | 64 |
| **Zoho Desk** | 8.0/10 | 1877 |

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 8.8 (10 reviews) | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.7 (50 reviews) | 8.5 (1515 reviews) | 
| **Searchable Articles** | 8.8 (47 reviews) | 8.4 (1469 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (1276 reviews) | 
| **Mobile Optimization** | 7.8 (30 reviews) | 8.1 (769 reviews) | 
| **Personalization** | 8.9 (38 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Branding** | 8.5 (40 reviews) | 8.3 (840 reviews) | 
| **Automation** | 8.4 (38 reviews) | 8.3 (817 reviews) | 
| **Artificial Intelligence** | 8.4 (21 reviews) | 7.8 (730 reviews) | 
| **Integrations** | 8.7 (38 reviews) | 8.2 (765 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 191 |

#### Generative AI

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to GrooveHQ (1):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Zoho Desk (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | GrooveHQ | Zoho Desk | 
|---|---|---|
| **Small-Business** | 77.3% | 73.0% | 
| **Mid-Market** | 21.6% | 23.4% | 
| **Enterprise** | 1.0% | 3.5% | 

### By Industry

#### GrooveHQ

- **Computer Software:** 13.5%
- **Information Technology and Services:** 10.4%
- **Marketing and Advertising:** 7.8%
- **Retail:** 4.1%
- **Health, Wellness and Fitness:** 3.6%
- **Internet:** 3.1%
- **Consumer Services:** 3.1%
- **Entertainment:** 3.1%
- **Leisure, Travel & Tourism:** 2.6%
- **Consumer Goods:** 2.6%
- **Other:** 46.1%

#### Zoho Desk

- **Information Technology and Services:** 18.0%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 3.0%
- **Marketing and Advertising:** 2.5%
- **Education Management:** 2.4%
- **Accounting:** 2.3%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to GrooveHQ

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### GrooveHQ

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/groovehq-vs-zoho-desk)