4.3 out of 5
4.4 out of 5
Optimized for quick response
|Entry Level Price|
When assessing the two solutions, reviewers found GrooveHQ easier to use, set up, and administer. However, reviewers preferred doing business with Zoho Desk overall.
One thing I like most about groove is the template faeture for emails. This saves time that would be wasted in creating a new mail. It also help me do mass mailing very easily. It allows you know who got what you posted and at what time. The calendar...
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Sometimes emails get lost if they are assigned to a person and category without its own folder
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