Compare GrooveHQ and Zoho Desk
See this
side-by-side comparison of GrooveHQ vs. Zoho Desk
based on preference data from user reviews. GrooveHQ rates 4.3/5 stars with 39 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
GrooveHQ vs Zoho Desk
When assessing the two solutions, reviewers found GrooveHQ easier to use, set up, and administer. However, reviewers preferred doing business with Zoho Desk overall.
- Reviewers felt that Zoho Desk meets the needs of their business better than GrooveHQ.
- When comparing quality of ongoing product support, reviewers felt that GrooveHQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over GrooveHQ.
Categories
Shared Categories
GrooveHQ and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
GrooveHQ is categorized as Shared Inbox
Zoho Desk is categorized as Live Chat and Social Customer Service
Pricing
Starter
$9user/month if paid annually
Plus
$19user/month if paid annually
Pro
$29user/month if paid annually
Company
Coming Soon
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
GrooveHQ
Responses: 35
Zoho Desk
Responses: 2096
Ease of Use
GrooveHQ
Responses: 35
Zoho Desk
Responses: 2116
Ease of Setup
GrooveHQ
Responses: 16
Zoho Desk
Responses: 1764
Ease of Admin
GrooveHQ
Responses: 16
Zoho Desk
Responses: 1779
Quality of Support
GrooveHQ
Responses: 33
Zoho Desk
Responses: 1888
Ease of Doing Business With
GrooveHQ
Responses: 15
Zoho Desk
Responses: 1605
Product Direction (% positive)
GrooveHQ
Responses: 35
Zoho Desk
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
GrooveHQ
Responses: 23
Verified Feature
Zoho Desk
Responses: 1344
Verified Feature
Ticket response user experience
GrooveHQ
Responses: 24
Verified Feature
Zoho Desk
Responses: 1339
Verified Feature
Workflow
GrooveHQ
Responses: 22
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Response Automation
GrooveHQ
Responses: 21
Verified Feature
Zoho Desk
Responses: 1120
Verified Feature
SLA Management
GrooveHQ
Responses: 10
Verified Feature
Zoho Desk
Responses: 938
Verified Feature
Attachments/Screencasts
GrooveHQ
Responses: 23
Verified Feature
Zoho Desk
Responses: 1131
Verified Feature
Ticket Collaboration
GrooveHQ
Responses: 21
Verified Feature
Zoho Desk
Responses: 1135
Verified Feature
Customer and Contacts Database
GrooveHQ
Responses: 8
Verified Feature
Zoho Desk
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
GrooveHQ
Responses: 14
Zoho Desk
Responses: 654
Searchable Articles
GrooveHQ
Responses: 14
Zoho Desk
Responses: 629
Community Forums
GrooveHQ
Zoho Desk
Responses: 507
Interactive FAQs & Forums
GrooveHQ
Zoho Desk
Responses: 462
Interaction
Web Portals
GrooveHQ
Zoho Desk
Responses: 625
Forum to Reponse
GrooveHQ
Zoho Desk
Responses: 492
Tickets and Tagging
GrooveHQ
Responses: 12
Zoho Desk
Responses: 697
Live Chat
GrooveHQ
Responses: 8
Zoho Desk
Responses: 467
Communication Channels
Customer Portal
GrooveHQ
Responses: 18
Zoho Desk
Responses: 1055
Verified Feature
Email to Case
GrooveHQ
Responses: 17
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Chat/Live Support
GrooveHQ
Responses: 9
Verified Feature
Zoho Desk
Responses: 747
Verified Feature
Social Integration
GrooveHQ
Responses: 11
Verified Feature
Zoho Desk
Responses: 621
Verified Feature
Voice
GrooveHQ
Responses: 5
Verified Feature
Zoho Desk
Responses: 473
Verified Feature
Platform
Mobile User Support
GrooveHQ
Responses: 8
Verified Feature
Zoho Desk
Responses: 645
Verified Feature
Customization
GrooveHQ
Responses: 9
Verified Feature
Zoho Desk
Responses: 950
Verified Feature
User, Role, and Access Management
GrooveHQ
Responses: 10
Verified Feature
Zoho Desk
Responses: 975
Verified Feature
Integration
GrooveHQ
Responses: 9
Verified Feature
Zoho Desk
Responses: 565
Verified Feature
Reporting
GrooveHQ
Responses: 19
Verified Feature
Zoho Desk
Responses: 1064
Verified Feature
Dashboards
GrooveHQ
Responses: 19
Verified Feature
Zoho Desk
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both GrooveHQ and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
GrooveHQ
Zoho Desk
Mid-Market
(51-1000 emp.)
GrooveHQ
Zoho Desk
Enterprise
(> 1000 emp.)
GrooveHQ
Zoho Desk
Reviewers' Industry
Computer Software
25.6%
Internet
7.7%
Marketing and Advertising
5.1%
Information Services
5.1%
Fund-Raising
5.1%
Other
51.3%
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
venazio n.
User in Supermarkets
One thing I like most about groove is the template faeture for emails. This saves time that would be wasted in creating a new mail. It also help me do mass mailing very easily. It allows you know who got what you posted and at what time. The calendar...
Garret A.
User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
User in Management Consulting
Sometimes emails get lost if they are assigned to a person and category without its own folder
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
GrooveHQ has no discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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