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Compare GrooveHQ and Zendesk for Customer Service (Mid-Market)
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At a Glance
Market Segments
Mid-Market (100.0% of reviews)
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$19.00 1 user per month billed annually
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,647)4.3 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, achieving a score of 9.0, while GrooveHQ follows closely with a score of 9.1 for its customer portal, indicating a strong focus on user experience in managing customer interactions.
- Reviewers mention that GrooveHQ's ease of use is a standout feature, scoring 9.4 compared to Zendesk's 8.5, which suggests that GrooveHQ may be more intuitive for new users, making it easier to navigate and utilize effectively.
- G2 users highlight that Zendesk's ticket creation user experience scores 8.8, while GrooveHQ shines with a score of 9.3, indicating that GrooveHQ provides a more streamlined and efficient process for creating and managing tickets.
- Users on G2 report that GrooveHQ's response automation feature scores 9.0, surpassing Zendesk's 8.4, which suggests that GrooveHQ may offer more robust automation capabilities to enhance response times and efficiency.
- Reviewers say that Zendesk's quality of support is rated at 8.4, while GrooveHQ achieves a higher score of 9.3, indicating that users may find GrooveHQ's customer support more responsive and helpful when issues arise.
- Users report that GrooveHQ's ticket collaboration feature scores 9.2, compared to Zendesk's 8.6, suggesting that GrooveHQ may provide better tools for team collaboration on customer issues, enhancing overall service delivery.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
GrooveHQ
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
32
8.6
2,357
Ease of Use
9.4
32
8.6
2,381
Ease of Setup
9.3
12
8.1
1,423
Ease of Admin
9.3
14
8.2
1,365
Quality of Support
9.6
30
8.3
2,198
Has the product been a good partner in doing business?
9.6
14
8.5
1,330
Product Direction (% positive)
9.2
30
7.9
2,208
Features by Category
Ticket and Case Management
9.4
14
|
Verified
8.8
1168
|
Verified
9.2
15
|
Verified
8.7
1174
|
Verified
9.3
14
|
Verified
8.6
1154
|
Verified
8.9
14
|
Verified
8.4
1075
|
Verified
8.2
12
|
Verified
8.2
940
|
Verified
9.1
16
|
Verified
8.5
1107
|
Verified
9.2
15
|
Verified
8.6
1119
|
Verified
8.6
12
8.3
862
|
Verified
Generative AI
Not enough data
7.7
179
Not enough data
7.6
181
Agentic AI - Help Desk
Not enough data
7.8
119
Not enough data
8.0
120
Not enough data
8.0
121
Communication Channels
Feature Not Available
8.4
948
|
Verified
9.3
15
|
Verified
8.7
1050
|
Verified
8.0
10
8.4
788
|
Verified
7.6
11
|
Verified
8.0
633
|
Verified
7.0
10
|
Verified
7.9
601
|
Verified
Platform
8.2
13
|
Verified
7.8
616
|
Verified
8.1
14
|
Verified
8.0
811
|
Verified
8.5
12
|
Verified
8.3
878
|
Verified
8.5
12
|
Verified
8.2
798
|
Verified
7.4
13
|
Verified
7.9
1093
|
Verified
6.9
12
|
Verified
8.0
1100
|
Verified
Usability
Not enough data
8.1
307
Not enough data
8.3
306
Not enough data
8.2
289
Reporting
Not enough data
8.2
281
Not enough data
7.9
264
Not enough data
8.0
307
Generative AI
Not enough data
7.3
87
Not enough data
7.1
87
Responses
Not enough data
8.3
35
Not enough data
8.6
37
Not enough data
8.3
35
Automation - AI Agents
Not enough data
8.3
14
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.7
14
Platform
Not enough data
8.4
35
Not enough data
8.1
34
Not enough data
8.5
34
Autonomy - AI Agents
Not enough data
8.8
13
Not enough data
8.1
14
Not enough data
8.1
14
Not enough data
8.6
14
Generative AI
Not enough data
8.3
19
Not enough data
8.7
18
Responses
Not enough data
8.2
203
Not enough data
8.1
200
Not enough data
8.3
191
Not enough data
8.0
198
Not enough data
8.2
163
Platform
Not enough data
8.7
199
Not enough data
8.4
206
Not enough data
8.4
197
Not enough data
8.1
204
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
200
Generative AI
Not enough data
8.2
50
Not enough data
8.3
49
Conversational Platform
Not enough data
8.2
414
Not enough data
8.3
331
Not enough data
8.2
325
Not enough data
8.2
357
Support Automation
Not enough data
8.1
349
Not enough data
8.2
367
Not enough data
8.3
344
Not enough data
8.1
381
Generative AI
Not enough data
7.8
97
Not enough data
8.0
97
Messaging Channels
Not enough data
7.4
35
Not enough data
9.0
84
Not enough data
8.3
43
Not enough data
8.4
48
Administration
Not enough data
7.7
56
Not enough data
8.8
80
Not enough data
8.1
59
Not enough data
8.4
76
Customer Support
Not enough data
8.3
41
Not enough data
7.8
37
Not enough data
7.9
41
Automation
Not enough data
8.1
40
Not enough data
8.3
40
Not enough data
8.1
41
Artificial Intelligence
Not enough data
7.9
40
Not enough data
7.8
40
Not enough data
7.7
41
Generative AI
Not enough data
Feature Not Available
Not enough data
8.0
97
Not enough data
Feature Not Available
Communication
Not enough data
8.6
435
|
Verified
Not enough data
8.4
438
|
Verified
Not enough data
8.1
344
Not enough data
8.3
353
|
Verified
Not enough data
8.0
267
Internal Use
8.1
14
|
Verified
8.0
811
|
Verified
Not enough data
8.4
398
|
Verified
Not enough data
8.1
309
Not enough data
8.5
420
Not enough data
8.6
387
|
Verified
Not enough data
8.3
394
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.3
13
8.4
713
8.7
14
8.3
677
Feature Not Available
7.9
479
Not enough data
7.7
308
8.8
7
8.0
370
Self-Service Platform
7.0
9
8.3
380
7.9
7
8.2
391
8.1
6
7.6
306
8.6
7
8.2
383
Agentic AI - Customer Self-Service
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
8.4
28
Not enough data
8.2
28
Not enough data
8.1
28
Generative AI
Not enough data
7.8(won by default)
37
Not enough data
8.1(won by default)
37
Process
Not enough data
8.4(won by default)
284
Not enough data
9.0(won by default)
341
Not enough data
9.0(won by default)
323
Channels
Not enough data
9.1(won by default)
341
Not enough data
8.4(won by default)
266
Not enough data
8.8(won by default)
251
Not enough data
8.3(won by default)
238
Not enough data
8.4(won by default)
207
Insight
Not enough data
8.2(won by default)
264
Not enough data
8.4(won by default)
309
Not enough data
8.4(won by default)
264
Not enough data
8.7(won by default)
315
Generative AI
Not enough data
7.4
37
Not enough data
7.3
36
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
31
Not enough data
8.2
32
Not enough data
8.1
32
Not enough data
8.2
30
Not enough data
8.2
31
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.1
31
Not enough data
8.4
31
Automation
Not enough data
8.7
30
Not enough data
8.5
31
Not enough data
7.7
32
Autonomy
Not enough data
8.0
31
Not enough data
8.4
30
Not enough data
8.6
31
Not enough data
8.3
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Zendesk for Customer Service are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.9%
Marketing and Advertising
9.5%
Information Technology and Services
9.5%
Entertainment
9.5%
Retail
4.8%
Other
54.8%
Computer Software
15.7%
Information Technology and Services
13.0%
Financial Services
6.6%
Consumer Services
4.6%
Retail
4.4%
Other
55.7%
Discussions
GrooveHQ has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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